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HERTZ ITALIANA

Italy

Consumer complaints and reviews about HERTZ ITALIANA

Alexandra Send email
 
Dec 12, 2019

Unauthorized charge

I returned my rental car in perfect condition and with a full tank of gas. Four months after I'm being charged $34.30 (twice).
Emmyjung Send email
 
Apr 3, 2019

UNAUTHORIZED CHARGES

I came back from my vacation in Italy two months ago and still Hertz Italiana is charging fees into my MasterCard Account. Hertz Italiana is a SCAM!!! They requested to you your credit card account number and after you go back to your country, they continue charging you. When you contact them claiming your money back, they ignore you and there is not way to get the refund. DO NOT RENT CAR WITH HERTZ ITALIANA SPA!!!!!
Burbach Send email
 
Jul 17, 2017

Exaggerated fees

I prepaid y rental car at Hertz Rome. During the rental period I damaged the car slightly on the rear bumper. For this an additional invoice was made.
In this invoice there are various posts that are completely unintelligible and have not been agreed upon by me beforehand, like
Riduzione responsabilta danni 184 Euro
Riduzione responsabilita furto 184 Euro
Oneri locali 154 Euro
Oneri automobilistici 42 Euro
Oneri trattamento danni 50 Euro

All this on top of the fee for the damage.
What means riduzione (reduction) in this case? What are Local fees? for what what are Automobilistic fees???? What are handling fees for the damage? I want an explanation and the proof that these fees have been explicitly agrred upon in the contract. Otherwise I expect these fees to be waived. This has nevver happened to me with any car rental company.
Burbach Send email
 
Jul 17, 2017

Exaggerated additional costs

I prepaid y rental car at Hertz Rome. During the rental period I damaged the car slightly on the rear bumper. For this an additional invoice was made.
In this invoice there are various posts that are completely unintelligible and have not been agreed upon by me beforehand, like
Riduzione responsabilta danni 184 Euro
Riduzione responsabilita furto 184 Euro
Oneri locali 154 Euro
Oneri automobilistici 42 Euro
Oneri trattamento danni 50 Euro

All this on top of the fee for the damage.
What means riduzione (reduction) in this case? what are Local fees? for what what are Automobilistic fees???? What are handeling fees for the damage? I want an explanation and the proof that these fees have been expicitly agrred upon in the contract
mendis Send email
 
Dec 8, 2016

Credit Card Fraud

Hired a car, settled amount and 3 months later they took money out without my permission claiming i had a fine to pay
Fine was 7 euros and 35 euro admin charge !!!
falhezayen Send email
 
Jul 14, 2016

CHARGED 8 TIMES FOR 43 EUROS

I WAS CHARGED 8 TIMES , THE AMOUNT OF 43 EUROS ...hERTZ SAID IT WAS TRAFFIC FINES , WHILE I DIDNT TAKE A SINGLE FINE.
WHEN I CHECKED THE INFORMATION THEY PROVIDED ME WITH , I NOTICED THREE FINES AT THE SAME PLACE AND DATE IN 12 MINUTES ....EACH 43 EUROS.
hertz CHARGED 8 TIMES 43 EUROS ON MY CREDIT CARD...AND NO ONE YOU CAN TALK TO ...BAD SERVICE...NEVER AGAIN DEAL WITH HERTZ.

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