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HERTZ ITALIANA SPA ROMA

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Consumer complaints and reviews about HERTZ ITALIANA SPA ROMA

JB Russell Send email
 
Sep 13, 2019

unauthorized charges on credit card

My story is identical to so many others. On July 6th I rented a car from Hertz at the Rome Termini train station for one day. Returned it without damages or road infractions and with a full tank of gas. Two months later Hertz Italiana Spa made two deductions of 30.50€ each from my card with no explanation or justification. I contacted customer service several times and have had on response. This is called theft. Totally unacceptable from anyone much less a brand as well know as Hertz. It's nice to complain, but this has clearly been going on for years and nothing has been done about it.
Nano Send email
 
Aug 21, 2019

unauthorized charge Rental Agreement n°34/5817555

On June 12, I rented a car at Hertz, Malpensa Airport, Milan.

I returned it in the same place, with a tank full of fuel and without any damage on July 6.
Nor did I receive any infraction in the period I leased the car.

On August 7 I received a charge in my CC for 31,16 EUR and on August 14 a second charge for 31 EUR.
For none of these charges I have received any explanation which forces me to block my CC for fraudulent charges.

The company that performs the charge is Hertz Italiana Spa

Fernando Klein
Stark driver Send email
 
Aug 4, 2019

Hertz Italian Spa

I rented a car from Hertz at Fiumichino Airport 5/30/19 in Rome and returned it 6/9/19 with full tank of gas and no damages. I did not incur any traffic violations. On 08/02/19, two months later, I get an unauthorized, unexplained charge on my Visa from Hertz Italiana Spa Roma for $33.84. Hertz reservation # J0122807744

Please provide explanation for this charge. I am disputing this with my CC company as well.

Regards,
Hilda R Stark
[email protected] Send email
 
Jun 14, 2019

Hertz Ineptness

Last September I rented a car from Hertz to drive from Venice up and around the Veneto, returning the car in Verona. In December I get an administrative charge of 30.5 Euros on my CC, which Hertz claimed was in regard to a traffic violation. When I got the actual traffic violation it stated the time of the incident, which was prior to me actually having the car! When I prove this to Hertz, they withdrew the administrative charge, but to this date have failed to inform the Italian authorities of their error. I am still working with them and the Italian authorities on this Hertz screw-up. If there is anyone in the Italian authorities anyone can recommend contacting, or in Hertz to get them to correct their error, please advise.

Apparently so many others have fallen prey to Hertz's ineptitude or outright abuse that I will definitely think twice before I ever rent from them again.
wojsur Send email
 
Jan 30, 2019

Extra charge

I rented a car from Hertz September 2018. I returned the rented car with a full tank, without any damage after 5 days, I get a charge of $31.00 from Hertz Italina SPA with no explanation on my VISA card , nearly 3 months after I returned a car. Please email me with specific details. why did you charge extras 3 montht after?
Dionisia Sambinello Send email
 
Jan 24, 2019

unauthorized charge

Same complaints of most people wrote here. I rented a car from Hertz September 2018. I returned the rented car with a full tank, without any damage but on January 16, 2019, I get a charge of $30.50 from Hertz Italina SPA with no explanation on my VISA card , nearly 4 months after I returned a car. Please email me with specific details. why did you charge extras 5 month after?
kdem505896 Send email
 
Jan 4, 2019

unauthorized charge

I had the same experience, with a charge of $34.88 two months after returning home. If it is indeed an Admin fee for turning information over to the police, did anybody on this thread receive traffic violation tickets afterwards, and how much were they for?
kdem505896 Send email
 
Jan 4, 2019

unauthorised charge

Same as all above. Paid in full in September, was charged $34.88 in November. After further researching on the web, it appears this may be a fee for providing Italian authorities with info to charge for a traffic violation? Did anybody on this thread later receive a traffic violation from Italy?
Also, why isn't Hertz responding to any of these posts?
Gabriella Z Send email
 
Nov 25, 2018

Hertz Italia Spa

Same exact thing just happened to me. Traveled to Italy in August. Returned August 31 and all checked out with Hertz car. Full tank, no damage, all checked out. We paid all appropriate tolls while there. Now, 3 months later there are 2 charges, a week apart for $34 and change for Hertz Italia Spa. I called my credit card company and having them disputed.

Truly despicable behavior on the part of this company. We actually had so many problems with them while booking our car. Stay away from them. Please continue to write about any resolutions to this.
MARTIN STEWART Send email
 
Oct 16, 2018

Unauthorized Charge

I have the same issue as several of the above mentioned: recently October 2018 - €30.5 was deducted from my Visa, without explanation or warning - 3 months after the car rental July '18. If the above litany of complaints is any indication, and it is - Hertz Italiana SPA (Tiburtina) is running an ongoing SCAM, deducting unauthorized monies from clients months after the rental was complete and the vehicle returned - in our case: with a full tank of gas and inspected and signed off as without defects - This is very disturbing and unfortunate, as we were very happy with all our dealings with Hertz Italiana SPA Tiburtina and would have used their services in the future.

A MOST DISTURBING FACT FOR CONSIDERATION BY VISITORS INTENDING TO RENT A VEHICLE IN ITALY.

Martin.
jerearl Send email
 
Oct 9, 2018

hertz italiana charge

Same thing with us. We visited from USA and rented a car that we returned in Rome. 5 months later...similar charge. luckily my Credit Card company obliged with disputing the charge but someone needs to do something about this company and this shady practice. Hertz has a good reputation here but i'll think twice about using them again.
Damien Wallbank Send email
 
Oct 8, 2018

Unauthorized credit card charges

I have been charged approximately 30 euros for something by Hertz Italia, I have not received any notification as to what these charges are for, espescially since my car rental was 4 months ago. Please email me with specific details.
Damien Wallbank Send email
 
Oct 8, 2018

Unauthorized credit card payment

I rented a car from Hertz in Genoa on June 1st 2018 and returned the car on June 29th 2018 to the same location that I rented it from. I paid for the car rental with my Visa card and was told that everything was fine. My reservation # was H55719437C9 .

On September 26th 2018 an unauthorized charge of $47.69 Canadian was charged to my card, I have not received any notification as to what this charge was for either by an email or letter or Phone even though I gave all this information to the Hertz representative in Genoa, and when I made my reservation on Line. I see that this over billing has been going on for a number of years judging by your complaints pageS. I am requesting that Hertz repay me the $47.69 that they have charged me until they can document what the charges were for and if these charges are valid I would be happy to pay these charges.

Please email me the documentary evidence.
Damien Wallbank
Damien Wallbank Send email
 
Oct 8, 2018

Unauthorized Credit card charge

I rented a car from Hertz at Genoa Airport reservation # H55719437C9 on June 1st 2018 and returned the car to the Genoa Airport on June 29th 2018 I was told every thing was fine. On September 26 2018 Hertz Italiana Spa has charged me $47.69 Canadian about 30 euros on my visa credit card without ant notification as to what the charges were for. I will be instructing my bank to reverse this charge
unless Hertz responds with an explanation

Thank you.
Damien Wallbank.
Ken1984 Send email
 
Sep 12, 2018

Unauthorized charge

After returning the car with a full tank and being told that I don't need to pay anything else I get a charge on my credit card:

HERTZ ITALIANA SPA ROMA 48.80 EUR @ 1.560600000000

WTF! Shame on you guys for your shady activities. It seems as though there are a lot more people that are getting scammed like myself.
Agamemnwn Send email
 
Aug 18, 2018

unathorized charge

I would like to know why you have charged 31.0 EUROS without my knowledge, after the rental was totally paid and has passed more than 4 months since the booking in Italy on the 9/4/2018 under the name IOANNIS BARDIS. This is unacceptable I am not at all satisfied with this behavior and I am waiting for your company to explain the reason for this charge.
Colombus Send email
 
Aug 15, 2018

BOGUS CHARGE

I was charged a fee of 30,5€ with no explanation two weeks after i delivered the car, which was inspected and signed off on. There is no grounds for this charge and if I hadn't checked my credit card I would never have known as Hertz never sent me an email. This is effectively an attempted scam, and should be dealt with by Hertz management immediately.
Michal Falcon Send email
 
Aug 10, 2018

charge

you make me seek
Michal Falcon Send email
 
Aug 10, 2018

chiters

Ihope you will get cuncerjersalem
Michal Falcon Send email
 
Aug 10, 2018

UN TRUE OR PERMITTED CHARGE

i will write about you at facebook and shame you right now,
or you will bring back my 30.50 euro
theafs
MR FALCON
ISRAEL
Eric Wong Send email
 
Jul 17, 2018

Payment after 4 months

I have been charged for twice for total Euro 61.00 in 4 months after I returned the car in Bologna, Italy without any explanation or email in advance.

My booking confirmation number is : H6013345083


Eric
Krzysztof Send email
 
Jun 25, 2018

payment after two months

I returned the rented car with a full tank, without any damage. After almost two months I received a fee of 61 euros without any explanation. I am asking for information why this was done and my account was debited.


Chris
Krzysztof Send email
 
Jun 25, 2018

payment after two months

I returned the rented car with a full tank, without any damage. After almost two months I received a fee of 61 euros without any explanation. I am asking for information why this was done and my account was debited.

Chris.
jimmy5655 Send email
 
Jun 20, 2018

charge

I returned the hire car with full tank, and no damages. I have since received a charge of 31 Euro with no explanation in 23th MAY and 20th JUN 2018.What happened?So not sure how you prevent this from occurring??
mal G Send email
 
Jun 19, 2018

Additional Charge

I returned the hire car with full tank, and no damages. I have since received a charge of 61 Euro with no explanation, which is half the cost of the entire rental.
I will speak to my credit card provider to have the charge reversed. So not sure how you prevent this from occurring??

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