I paid for my stay at Holiday Inn Bushwick in full back in May 2023. Upon arrival at the hotel, I was asked for my credit card to pay for the deposit. I gave them my card and I was charged $US100. What I did not know was that they also recorded my credit card details. Twice, on Saturday August 5 and Sunday August 6, additional charges were placed on my credit card. There has been no explanation for such. I have asked, I have texted management, I have emailed management. I have called IHG. No one has given me an answer. IHG promised me 30,000 points as compensation and promised that upper management will contact me, for which I am still awaiting. I have not been told about a refund as yet or why I may have been charged.

My questions are: why were my credit card details kept on file? Why if you are charging me, a bill or invoice is not followed via email? Why when I asked to speak with a manager, staff is telling me that there is no manager until Monday? Are you telling me there is no supervisor in the hotel on weekends at all? I am being told that when this charge occurs it is usually staff checking if customers cards are active and to use or sell for their personal gain, I make no accusations but I have been asking questions and getting no answers.

Further to this, the bathroom tub has rust spots i.e. it has a coating on the tub, there are areas where the coating came off and the rustiness of the tub is present.

You can also see that shoddy work was done in the sink area which could not bother anyone to fix properly.

The hotel is near to a train track and the hotel has not implemented any soundproofing methods for such, so you hear trains loudly all day and night.

I've had issues with bad customer service, most employees need to be properly trained.

The breakfast lacks variety, and does not cater for vegetarians. One day, they had eggs and on the sign had Cheese and Omelets, it did not state that it had meat included, I asked the staff if it did, she assured me that it did not, I later had to show her that it did. She shrugged it off as if to say, what is the big deal.

I had an issue where my AC was cutting off after approximately 3 hrs. It was subsequently fixed.