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Holiday Inn Priority Club

United States

Consumer complaints and reviews about Holiday Inn Priority Club

Eva Law Send email
 
Mar 14, 2013

No guaranted check-in even booked

I am priority club member and using the bonus points booked 2 rooms on 2013-12-27 reward nights for my niece's wedding purpose. When I visited the hotel today and communicated with a senior business development manager. The feedback is that they cannot quarante the check-in if the former guests do not check out while they do not have rooms. Besides, they cannot commit to offer late check-out time but my niece needs a place to change make-up and dressing at noon time (Hotel Indigo's check-out time is 11am). Nothing can be quaranted while wedding date cannot be changed. How I can have the confidence to book this hotel? Very scaring ! ! !
DanD77 Send email
 
Mar 9, 2012

Scam

What a scam Holiday Inn Priority Club is. You must book with a qualifying rate (which was explained to me as no more than 30% discount off of RACK RATES), so if you book online and they offer a rate more than 30% off there Highest Rate you do not get points for your stay. Priority Club was rated #1 ? I don't understand how. Im not sure if any of the other hotel chains work like this but I think it is a scam. Why would you pay more, just to get points? When you fly, you get points no matter what fare you book. Never will I choose Holiday Inn again for a stay.
MBarnett Send email
 
Mar 9, 2012

Scam

**SCAM** Beware of the Holiday Inn Club Vacation in Las Vegas. I made a reservation with the Beverly Garland Holiday Inn in Hollywood and I was asked if I wanted to find out about a special offer being made by Holiday Inn for priority club members. I listened to the sales person and I agreed to going on a trip to Las Vegas to listen to their 2 hour presentation of buying a timeshare. I was charged 199.00 on my credit card and was told I would get 200.00 cash when I checked in and listened to the sales program. Unfortunately, my husband lost his job about a week and 1/2 after that call so after the news settled in about the loss of the job I called the Holiday Inn Club Vacation and told them about the loss of my husbands job. They could have cared less even though the card I received with the information on it didn't start until April 1, 2012 and I called on March 9, 2012 to let them know I had to cancel all they were concerned about was giving me an extension of 6 months so my husband could get a job and we could still come and listen to the sales pitch. Just like the rest of the country California is in hard times and Holiday Inn did nothing but steal my money because they did nothing for it. I received a card in the mail, no reservation was made, no room reserved, all I did was pay 199.00 to listen to salesman. What a scam. I have always stayed with Holiday Inn's but no longer they weren't willing to help me out and when I am on my feet again I won't spend my money on them. Holiday Inn Priority club card destroyed.

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