Excident issue not settel until now...

Excident issu not setel

TO WHOM IT MAY CONCERN,

I AM A LOYAL CUSTOMER OF HONDA AND PURCHASED MY HONDA CIVIC JUST ONE AND A HALF YEARS AGO.
ALL MY CAR SERVICES DONE IN HONDA AND MY LAST SERVICE WITH HONDA WAS IN NOVEMBER 2020.

LAST WEEK ON 5TH DECEMBER AS I WAS DRIVING HOME , MY BACK TIRE BURST AND I TRIED TO PRESS MY BRAKE UNFORTUNATELY MY BRAKES WAS NOT WORKING AND MY CAR HIT ON A CULVERT.

BOTH AIRBAG CAME OUT FROM THE DRIVER AND PASSENGERS SIDE.
WHAT TOOK ME ABACK WAS, WHEN I CAME OUT FROM MY CAR MY LEFT HAND WAS BLEEDING AWAY.

I REALISED MY SKIN WAS TORN AND WAS BLEEDING.

I AM SURPRISED THE AIR BAG HAS CAUSED INJURY ON MY HAND.

I THOUGHT HONDA ALWAYS FEATURES ON SAFETY AND WHAT HAS HAPPENED TO ME IS REALLY BAD

AS I RUSHED TO THE NEAREST CLINIC, EVEN THE MEDICAL TEAM WAS SO SURPRISED TO SEE MY LEFT HAND CONDITION.

I DID BRING OUT THIS ISSUE TO HONDA USJ 1 ONE OF THE REPRESENTATIVE AND HIS REPLY TO ME THIS IS NORM . AIR BAG CAN CAUSE THIS INJURY .

I AM NOT AT ALL CONVINCED WITH HIS ANSWER TO ME AND SURELY IT DID NOT MAKE SENSE TO ME.

I AM SO DISSAPPOINTED WITH THE SAFETY FEATURES IN HONDA AND PLEASE I AM REALLY SEEKING AND ANSWER FOR MY DOUBTS.

MY HAND IS BRUISED UP AND THANK GOD NOT ON MY FACE.

PLEASE EXPLAIN MY QUERY.

my city absorber got sound under warranty but cannot change as per honda service center. They said according to Honda Malaysia only absorber got sound cannot change. Honda Malaysia only change absorber with leaking. Why ? My car only 3 and a half year and mileage only 27k and it still under warranty. If cannot change why should i go back to Honda service center to service my car.