Dear Sir/Madam,

I was a proud (until recently) owner of a Honda Civic. My pride and joy were pre-mature I guess.

I have been having mental agony dealing with a problem in the car delivered to me by Yong Ming Motor Sdn Bhd, Tampoi, Johor Bahru on 15 January 2021. I noticed rusting on both the driver and passenger side door panels and in another place (please refer to En Fakhrul of the Warranty Section at Yong Ming, Tampoi). I also noticed bubble formation on the passenger side of the door indicating the poor quality of the workmanship. It's also an indication that the paint would peel off anytime now and I suspect that this is also due to rusting which would probably result in a hole in the door. The said are clearly manufacturing defects. Images of the defects (rusting and bubble formation) noted are attached for your reference.

I first raised the issue with your authorised service centre (warranty, sale and service personnel), viz Yong Ming Motor Sdn Bhd in June 2023. Despite repeated reminders and many many calls, the problem remains unresolved. The before-sales services of Honda were excellent. The after-sales services leave much to be desired. No effort was made to undertake a professional evaluation and the cause of the issue. Looks like Honda is more interested in making sales and making profits and is not bothered about customer satisfaction.

We chose Honda for its brand image believing its products would be great and would give us trouble-free and pleasurable usage. This issue has really caused me mental agony and restlessness. I have been going around like a madman barking with no solution offered. Please note that after being convinced as to the excellent quality and after-sales support assured to us by your sales personnel, Adam I had got myself and a Honda City and influenced my friend to buy a Honda CRV both at the same time. My email to him to express my dissatisfaction on 15 July 2023 is appended herein below. He promptly arranged for the vehicle to be inspected by a senior painter at the service centre who confirmed that the rusting is a very serious issue and would spread to other parts of the car if not immediately and aggressively handled.

My emails to your service centre have not been responded to. I have had to talk to many many people from accountants to lawyers and do a lot of reading and researching to see how I can have my problem resolved. All this would have been unnecessary if your service centre had effectively resolved the problem and I would have saved a lot of time, effort and money.

You would note that the rusting is on the inside under the rubber lining and as such is not a matter of negligence or careless handling on our part. It is clearly a case of a manufacturing defect, a case of using sub-standard and/or poorly treated material.

Now, with no further delay, I insist on Honda making good the defect by having the whole car thoroughly inspected and all rusted parts replaced in its entirety and that I be furnished a replacement car for my use during the tenure the car is with you for the works to be carried out.

We will have this copied to Mr Hironobu Yoshimura, Honda Malaysia.

Your Unsatisfied Customer
Shanmugarajah