Managing Director & CEO Honda Malaysia
Honda Head Office
Cp Tower, 11, Jalan 16/11, Seksyen 16,
46350 Petaling Jaya, Selangor, Malaysia

Dear Mr. Toichi Ishiyama,


I need to request for your help on a safety issue I am having with my Honda Civic. I am writing in as I am not accorded the required help and assistance from Honda Malaysia.

My Honda Civic reverse camera parking guide is not aligned. If I were to park following the parking guide, I will certainly knock into another car (or object) on my LEFT. The alignment is off by about 1.5 feet. This issue came with the car when it was delivered. It is a safety issue. When I brought it up to the attention of your service centre, they said that they cannot do anything as the camera is fixed. Also they want to fault me for 'skipping service schedule' therefore no warranty is applicable. I want to say that the 'service schedule dates was only written on my service booklet on my last visit on 29/Nov 2020. Before that, I only had the impression that my service was due when I hit 12000km.By the way, my current car mileage now is only 9000km. When challenged on this, your insists that they cannot do anything on this.

I want to reiterate that this is a safety issue as the misalignment of the camera can cause accidents. The problem came with the car. If an accident were to happen, it is not necessarily due to bad driving but due to misguide by the camera parking system. Honda should take serious responsibility on this matter and honour your Honda quality and safety standards.

I would ask that you help me to have this problem rectified as the local service centre and Honda Malaysia has said that they will not take this forward. I am attaching two pictures for your reference. One is showing the actual visual guide shown by the
car camera (which is misaligned) and the other one showing the car actually parked in to a proper box even though the camera showed the misalignment. If I were to follow the camera guide, I would have hit the car on the LEFT side during parking.

Again, I appreciate your action on this matter as I am concerned on safety. If another driver is not aware of the misalignment, it will certainly cause accidents.

I hope this issue can be resolved and I do not have to take this issue further.

Managing Director & CEO Honda Malaysia
Honda Head Office
Cp Tower, 11, Jalan 16/11, Seksyen 16,
46350 Petaling Jaya, Selangor, Malaysia

Dear Mr. Toichi Ishiyama,

I need to request for your help on a safety issue I am having with my Honda Civic. I am writing in as I am not accorded the required help and assistance from Honda Malaysia.

My Honda Civic reverse camera parking guide is not aligned. If I were to park following the parking guide, I will certainly knock into another car (or object) on my LEFT. The alignment is off by about 1.5 feet. This issue came with the car when it was delivered. It is a safety issue. When I brought it up to the attention of your service centre, they said that they cannot do anything as the camera is fixed. Also they want to fault me for 'skipping service schedule' therefore no warranty is applicable. I want to say that the 'service schedule dates was only written on my service booklet on my last visit on 29/Nov 2020. Before that, I only had the impression that my service was due when I hit 12000km.By the way, my current car mileage now is only 9000km. When challenged on this, your insists that they cannot do anything on this.

I want to reiterate that this is a safety issue as the misalignment of the camera can cause accidents. The problem came with the car. If an accident were to happen, it is not necessarily due to bad driving but due to misguide by the camera parking system. Honda should take serious responsibility on this matter and honour your Honda quality and safety standards.

I would ask that you help me to have this problem rectified as the local service centre and Honda Malaysia has said that they will not take this forward. I am attaching two pictures for your reference. One is showing the actual visual guide shown by the
car camera (which is misaligned) and the other one showing the car actually parked in to a proper box even though the camera showed the misalignment. If I were to follow the camera guide, I would have hit the car on the LEFT side during parking.

Again, I appreciate your action on this matter as I am concerned on safety. If another driver is not aware of the misalignment, it will certainly cause accidents.

I hope this issue can be resolved and I do not have to take this issue further.