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Malaysia

Consumer complaints and reviews about Honda

adchhetri Send email
 
Feb 15, 2017

Passenger side air bag not replaced

It has been more than 6 months since I registered my 2010 Honda City for passenger side air bag replacement. Whenever I call the Service Centre (Sumber Auto Edaran in jalan Bersatu, PJ), the excuse is no parts available. Why is Honda not rectifying their mistake?

Arati
KY123 Send email
 
Oct 7, 2016

Bad service from rude and lazy Honda staff

I went for my car service appointment in the morning at Kah motors at Lengkok Sungai Pinang. I went to the reception to tell them that I am there for servicing my car. The receptionists all have the same angry and rude faces and attitude. They took my keys and said to sit upstairs in the waiting area. I asked how long it will take as I do not have a number and they said it will take awhile because the system is down but they will call me once the system is up. If I did not ask, I wouldn't even know the system is down. I went up to wait and almost 1.5-2 hours later before lunch, they didn't call me so I went down to check with the receptionist thinking that maybe they have started the servicing already. When I ask the receptionist she said the system is still down and they have not serviced my car yet. I was shocked and asked them if they called the people who will repair the system. They said they did in the morning but since then they haven't. I waited about 2 hours and they didn't even rush and call the repairmen to fix the system!!! They must have been sleeping the whole time. After that, they all started asking each other about lunch and started leaving. I asked to talk to the manager. He was not there. I asked for the supervisor and Liew came. I asked him why didn't they call anyone or update anyone for so long? He started to avoid my questions and pretended to act like he was 'checking on it.' Finally he called them after I pestered him. If I didn't ask him or chase him then they would have all gone for lunch and forget about their customers waiting like idiots. They were more interested to have lunch then care about their customers. They didn't update me or anyone about the system. At least if they update the customers then the customers can decide to wait or change appointment or have lunch first. Liew was a very bad supervisor he gave me such useless and unreasonable reasons that the system is down. His attitude was a 'too bad, the system is down so take it or leave it,' and was not apologetic at all. Even if the system is down, I told him then why didn't you chase the repairmen? Felt like I was his manager and had to tell this idiot what to do. I'm shocked Honda hires and promotes such incompetent, stupid and rude staff. He and the whole staff there didn't apologise at all. He and the staff didn't even bother to chase the repairmen to hurry if I didn't tell them. Other customers were not happy too. Some waited even earlier and there were no updates for hours.

Finally after lunch the system worked. Then I could register my car. I could not register and in order to leave my car there to have lunch/go outside, I must register and get a piece of paper with the servicing breakdown. I called the Honda complaints hotline to complain about their bad and rude attitude and feedback to them.

In the afternoon, they said my car is ready and they will explain the 'problem' When I went there, no one bothered about me again and when I went to pay, the cashiers' face is grumpy. Typical again. From the first people I met (receptionist) until the cashier, they all gave such a rude attitude and never smiled. Even after I paid the expensive service fees, they can't even say thank you. This happens everytime.

Then I went to check my car and although it clearly states in the service breakdown paper, the items I want the mechanics to check and repair, they DIDN'T fix it!!! So I had to walk back again and ask about it. I went to another service counter and he again pushed me to the stupid supervisor Liew. I have to again deal with this idiot. He then went to check and said the reverse camera which was blurry is JUST LIKE THAT and you can't do anything about it!!! I told him how can you not doing anything? If I reverse and I can't see then it's dangerous. He said 'oh it's just like that.' The same bad attitude again. As for my TV screen, he said you need to upgrade a chip in the TV but they don't have enough time to do it so it has to be the following week. Those idiots didn't repair it in the first place and then wants me to go back to their service center and deal with those idiots because they did not service it today when I specifically mentioned it and they even wrote it down. I said fine and asked for a receipt or some black and white form to say that they have my gps chip. The supervisor said no need, just look for him next week. Knowing how incompetent they are, I didn't trust them and said no, and asked them to give me a form otherwise they will tell me next week that they don't know what I'm talking about or worse that they don't have it or lost it. He didn't even have the common sense to do this. Does he think this is a market place? No paper or proof needed? Then I asked for his extension number or phone number so that I can check if it's ready on Monday. He said no because he's SCARED I WILL COMPLAIN ABOUT HIM. I told him, if I didn't complain about rushing the repairmen then you wouldn't have done anything! And now you're scared??? What kind of supervisor does Honda hire?!?!? First they can't even update me, make me wait hours for nothing, didn't repair my car properly and I have to go back again next week and waste my time, the staff and supervisor was so rude, and now instead of apologising or correcting the issue, he told me he's scared and refuses to help me. If their service is good then I would not complain in the first place! And once they know the problem then rectify it and apologise!!! They push the problem to the customer and act like the staff are the 'victims'. Terrible! Anyways I have to now go back the next week again and I really do not want to and it is wasting my time again and I have to deal with these idiots. I even had to take leave today from work and I would have wasted my day today, if i didn't pressure them! Honda service is so horrible. If the service is so bad as a foreign co, then what's the point in buying an international car? If I'm going to be treated so badly, I might as well buy a cheaper car or another car from another co. My family and I have been Honda customer for years and we hate their service! After this experience, I will think about selling my car and changing to another type of car that is NOT Honda. I made a complaint by phone to the Honda complaint centre. Let's see if there are any changes or apology but I really doubt it. I've lost confidence in them as a customer.

All Honda customers, please call their hotline 1800-88-2020 to complain and/or write in. Don't accept the lousy service/staff when we spend so much money on a Honda car. Please voice out because I'm sure there are other unhappy customers who have been treated very badly without any apology or understanding from them.
chungying Send email
 
Sep 21, 2016

Inferior car paint and non-responsiveness

This is regarding inferior Honda car paint where the car body paint is easily scratch-able even by gentle contact of finger tip. I have bought a brand new CRV in December 2015 assuming it with premium quality. However, dings and scratches appeared here and there over the car body despite well care of the car. This new CRV has even more scratches at less than one year compared to my Proton Persona which is more than 6 years while it still look like new car. Lately during car servicing, I came to know from several Honda car owners that the recent Honda cars bought are encountering the same problem with inferior car paint. I have approached the customer representative at car service centre about this issue and get the reply: "the car paint is like this" which this is not helpful and unacceptable.

Meanwhile, I am quite frustrated with the non-responsiveness of the Honda team where I have lodged formal report at the Authorised Dealer, Tiong Nam (M) Sdn Bhd at Setia Alam as instructed by the Honda Malaysia Online Customer Care but have yet to receive any response since 2 September 2016 following by 3 follow up emails and phone call. I have also called Honda Malaysia Online Customer Care but were informed that the person in charged was busy and yet to receive call from the person in charge despite their promise to return call. Appreciate if anyone could advise the better way of escalation which will warrant prompt and helpful response.

Inferior car paint and non-responsiveness

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