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HotWire

United States,
Florida

Consumer complaints and reviews about HotWire

Schrec Send email
 
Feb 27, 2012

False advertising/bad service

I booked a hotel through Hotwire last night. They were advertising a 3star hotel that showed a retail price of 113/night for 65 a night. I ended up getting a crappy hotel that I could've booked online directly at the hotel's website for cheaper! I immediately called Hotwire to explain what happened and they wouldn't do anything to fix it. The whole point of using them is to get a discount by not seeing the hotel until after you pay for it. Yet, I got no discount, actually paid more, oh and they gave me a smoking room when I'm traveling with my two small children. My call was escalated to a supervisor who also told me the booking was final. When I told him this was false advertising, he basically dared me to prove it by telling me to show him a printout showing that it showed me 113/night on the site. I have that printed which still didn't fix anything. False advertising at its best! I will never use them again, not for myself, or anyone else I book travel for.
Jill Smith22 Send email
 
Feb 27, 2012

False advertising/bad service

Will never use Hotwire again. They show a 3 1/2 hotel for $74 regularly $174.
I ended up with a Best Western that I could book on the hotels website for $72. Best Western is not a 3 1/2 star hotel but they rate their hotels by their customers ratings.
Therefore if their customer rates the Super 8 hightly, that can be considered 5 star.
What a scam!!! Never again.

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