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HotWire
United States,
Florida
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Consumer complaints and reviews about HotWire
Schrec
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Feb 27, 2012
False advertising/bad service
I booked a hotel through Hotwire last night. They were advertising a 3star hotel that showed a retail price of 113/night for 65 a night. I ended up getting a crappy hotel that I could've booked online directly at the hotel's website for cheaper! I immediately called Hotwire to explain what happened and they wouldn't do anything to fix it. The whole point of using them is to get a discount by not seeing the hotel until after you pay for it. Yet, I got no discount, actually paid more, oh and they gave me a smoking room when I'm traveling with my two small children. My call was escalated to a supervisor who also told me the booking was final. When I told him this was false advertising, he basically dared me to prove it by telling me to show him a printout showing that it showed me 113/night on the site. I have that printed which still didn't fix anything. False advertising at its best! I will never use them again, not for myself, or anyone else I book travel for.
Jill Smith22
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Feb 27, 2012
False advertising/bad service
Will never use Hotwire again. They show a 3 1/2 hotel for $74 regularly $174.
I ended up with a Best Western that I could book on the hotels website for $72. Best Western is not a 3 1/2 star hotel but they rate their hotels by their customers ratings.
Therefore if their customer rates the Super 8 hightly, that can be considered 5 star.
What a scam!!! Never again.
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