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HughesNet.com

United States,
Texas

Consumer complaints and reviews about HughesNet.com

TTM5 Send email
 
Mar 18, 2012

poor service misrepresentation of product

I've been told that after upgrading to the highest speed plan twice, as the plans continuously change over the years, that if I downgrade that I can not go back to the business plan. I just believe if I am paying $170 per month then I should have better quality service. I go for extreme periods of time without service and learned I share anIP address. How crazy is that? A technician recently told me that they are sending up a new sattelite in a few months. Trouble is if I go to a new plan then I am trapped with a new contract. I am not a preacher therefore I strive two-fold to bite my tongue.
Send email
 
Feb 23, 2012

Double charging for service calls

My satellite internet service developed a problem. After three 1 hour calls to technical support, the problem had not been resolved. Finally asked for a service technician to be dispatched to my home for repairs. Was told that this tech call would cost $125. I said send the tech on out! Tech arrived, fixed the problem and charged me $125. Next billing cycle, Hughesnet charged me an additional $125. So in reality, the service call was $250, not $125 as explained to me. Called billing and discussed the problem with them... did no good, they charge $250 per service call for whatever the problem!!!

Do not do business with this company... they are scam artist!!!
Hughesnet Dealer Send email
 
Feb 23, 2012

Double charging for service calls

Hughes has a thirty day grace period, couldn't you have canceled during that period for a full refund. Now that's minus installation of course i mean it's not like they could undo the work to install the system. Additionally no provider guranntees any speed that would be dumb on their part. Every provider states up to. So i guess im saying do research before you buy or cancel within 30 days. Hughesnet moves more data to and from space than any other company in the world.
DG Walker Send email
 
Feb 23, 2012

poor service misrepresentation of product

My husband and I signed on to Hughesnet in 2009. The installer came and set it up, all seemed well except we did not get the promised speeds that were advertised. A few months later the speed was abominable to say the least. When I called I found out about a Free Access Policy (FAP)...basically we could only download s500mb/day. I had no idea we had this restriction. Basically once you exceed this FAP you literally have no internet for 24 hours. Luckily we had our air cards but this was no consolation. The service we received was close to $100/mo...for speeds we rarely if ever experienced on top of a FAP restriction we had no idea existed. We were under the understanding if we cancelled early it cost us $400.00. Needless to say my friends, we continued to pay, unfortunately for inadequate service.
I called Hughesnet today to finally cancel and lo and behold, we learned it would cost almost $1000.00 - AND - we have to pay to have the equipment removed. This is lousy internet service and I would not recommend this service to anyone under any circumstances. There should be a class action law suit filed against Hughesnet for misrepresenting their product and overcharging for promised internet speeds that don't exist. Even when the service is working properly there is no way we ever experienced the speeds they were touting. Buyer Beware!
RKip Send email
 
Feb 23, 2012

poor service misrepresentation of product

Wow... agreed; simply a poor service company! They really don't care and technology will put them out of business. Even if once any other service is available to me; they would cut their price in half... and gave me unlimited bandwidth; I would tell them to keep it!

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