I've been told that after upgrading to the highest speed plan twice, as the plans continuously change over the years, that if I downgrade that I can not go back to the business plan. I just believe if I am paying $170 per month then I should have better quality service. I go for extreme periods of time without service and learned I share anIP address. How crazy is that? A technician recently told me that they are sending up a new sattelite in a few months. Trouble is if I go to a new plan then I am trapped with a new contract. I am not a preacher therefore I strive two-fold to bite my tongue.