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Consumer complaints and reviews about ICA

sazaliMT Send email
 
Oct 12, 2019

Rude ICA officer 3rd Sgt Effendy

Hi im a sporean n my wife n kids are malaysian..
on 12th Oct 2019 @ 10pm , we are going back to JB and was served by a very rude ICA 3rd seargant Effendy..
he shouted at my 4 yr old son to wake up or he will not checked our pasport which i thinks ..he seems to lose his temper at us n seems an attitude officer..is there anyway that i can make a complaint abt this officer name Effendy..hope u will get back to me or i will escalate abt dis to the upper level to Home Minister office..i read many complaints abt him but no disciplinary action taken..i understand all officer is doin their job but not this way to the extend to be very rude..do get back to me cos i really feel unacceptable the way we were threated as if we in the BMT..anyway i will bring this matter to the upper level if no action taken...
Jocelyn Tee Send email
 
Jan 30, 2019

Unprofessional conduct and attitude of ICA office (Woodlands checkpoint)

This morning met a ICA officer (Norisnah) at Checkpoint who has attitude problem. Asking me questions about how much money I brought in without looking at me. Her voice was so low till I can’t catch her question. then she even raised her voice and asked me to go in to office for further check. Bring in some money is a fault? I can’t catch her question is my fault? Of course she can say that it’s her duty to do so but how could she be so unprofessional and had such kind of attitude. To me, she just misuse her own authority to surpress a normal person like me. It’s kind of insult and humiliate to me. And wasting my time. Why can’t be professional and carried out her duty properly. Maybe she is new and need to have proper coaching. If this is ICA and Singapore government way of hiring such people and let officer treat her citizen, PR or event tourist at that unprofessional way. That’s it!
Jayasilan Send email
 
May 15, 2018

uplift my old case

i was advised by ICA inspector at Woodlands checkpoint to send an immediate email regarding the issue i'm facing each time i enter singapore using my white card, i'm Malaysian and i lost my passport in malaysia few years ago , passport # A23490448 under my name JAYASILAN BIJEI KUMARAN. I managed to get back my passport the next day and already updated malaysian immigration dept and i was advised to carry on to use the same passport. after 1year later i already changed to new passport and i was stopped due to old passport blacklisted (due to old passport lost & found), each and every time i enter Singapore the officer will advise me to go office to do the clearance. this causing me alot of hassle and also lead to other riders have to wait and stuck in long que until Aetos officer come to fetch me ( need to push bike all the way until office). my current passport number is #A50905579, and i hope ICA can do something regarding this issue .
Jayasilan Send email
 
May 15, 2018

uplift my old case

i was advised by ICA inspector at Woodlands checkpoint to send an immediate email regarding the issue i'm facing each time i enter singapore using my white card, i'm Malaysian and i lost my passport in malaysia few years ago , passport # A23490448 under my name JAYASILAN BIJEI KUMARAN. I managed to get back my passport the next day and already updated malaysian immigration dept and i was advised to carry on to use the same passport. after 1year later i already changed to new passport and i was stopped due to old passport blacklisted (due to old passport lost & found), each and every time i enter Singapore the officer will advise me to go office to do the clearance. this causing me alot of hassle and also lead to other riders have to wait and stuck in long que until Aetos officer come to fetch me ( need to push bike all the way until office). my current passport number is #A50905579, and i hope ICA can do something regarding this issue .
ajmer Send email
 
Oct 17, 2015

MISBHAVE AND LIE

I visit Singapore on tourist visa with my wife there one Singaporean lady cheat us I loge complaint against her she own my money and passports she didnt give me back everything explain properly in police report she done visa extension for me she said it's OK I have written letter where she sign and agree I m responsible everything that I have their passport their visa is OK also she undertaking my money but when she didn't give me anything I go police Station for make report police told me u both over stay someday but my hostel staff said we r witness she do everything she visit many time hostel and told staff their visa is OK then she give her ic for proof bbut ararrest us but with lady do nothing she is free ica also told us u have no sentence but we spent 20 days in lockup without any reason and ica officers very rude I told many time my all stuff gold luggage money laptop everything in hostel but officer Ali Akbar very rude with my wife in front of Indian high commission he is agree to bring my stuff after that when my ticket is OK one day before one officer call us she also very rude her name is sheryln i told my friend bring stuff in one hour she said no then she force us to write a letter that we going without stuff it's my own decisions if we not write she we r not allow to go u miss ur flight and stay here 15day for waiting ticket now may if Singapore have any law and justice then take strlong action against these officers and that lady and also hostel owner bcoz he hold my gold without my permission he not any black and white and that lady undertaking about our money she is responsible for rent plzx reply me as soon as possible

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