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Ideal Image

United States,
Connecticut

Consumer complaints and reviews about Ideal Image

sharonallen1022 Send email
 
May 27, 2018

Ideal Image

I went to received a consultation for cool sculpting in my lower, lower abdomen which most would consider the pelvic area. I can tell you they sell a good game but manipulate and lie about how it will turn out and how your financing works. I went with an ad to receive 15% off which was not given to me. then they told me they don't take care credit which i already had. They told me I had to use their financing. Which I learned later, was a lie. I also suffered from severe swelling and a lot of pain post procedure. I contacted them on every issue, pain, financing and discounts, but was always blown off. No bedside manner. No concerns shown at all regarding my pain complaints or swelling. They tried to fast talk themselves out of justifying how my discount was applied. I don't recommend this place to anyone. They are so desperate to make a sale that they even justified why they are able to do the procedure for me even thought other places refused to service me due to health issues I have. They just didn't care. not even about the liability they were taking in servicing me. If I had died they probably wouldn't have disclosed the documents that I completed advising them of my medical conditions. DO NOT USE THIS BUSINESS.After a month of pain, swelling and disfigurement, i still look the same but am now numb.
Slroha Send email
 
Jul 6, 2017

Cool Sculpting

I went to get a consult in February 2017 at the Ideal Image in Albuquerque, NM and was told I was a good candidate not being told what the cost would be although I kept saying through out my consult everything depended on the cost. At no time during my consult was I told treatment was different with different size of tools or that there were even different size of tools when they decided at the time how many treatments it would take to get maximum results. I got measured and was told (8) treatments would do me the best but they recommended (12) finally when I got the consultant to quote me, she quoted me about $5k for (8) treatments all had to be paid by the appointment which scheduled the next month. She got me qualified for $2k on a cc, and the balance I paid cash. Now this is where the issues begin, I go for treatment expecting to have my entire abdomen done and all I get done is my lower abdomen one pass each side 30 minutes each side; I get told that because of swelling they couldn't do my upper, there wasn't any abnormal swelling, they just didn't want to do my upper abdomen and the marketing that is done regarding CoolSculpting makes one believe you are up and running after treatment.....LIE! I wish they would have done everything at once, I was down for an entire month just in time to get the next treatment for my upper abdomen which should have been done at the first appointment. And of course they tell and make you believe you have to get the top done if you got the bottom done because otherwise you will be lopsided. And that appointment also one pass each side only this time I get one hour on the left and one hour on the right side. When I questioned the time and the passing, I was ignored about the time and the passing this is where the size of tools came into play....such a scam....when I explained after each treatment how much pain I was in I asked for the medical physician on staff, all I got was the assistant manager who treated me as if I was just trying to get pain medicine for fun....believe me that was not the case, the pain from this was definitely not something they prepared me for. I suffer from chronic migraines, so medicine could not be what I was trying to acclaim as they tried to insinuate. They showed no care or knowledge of their product or remorse of the turn out. I just know I am out $5k with no results 5 months later. The marketing and information provided is a scam. This product shows you get treated and will look better after your treatment, not months later, after your treatment, like I said....I have no results. Except for an empty pocket book, creditors calling me because I refuse to pay for a fraudulent scam, a treatment that caused me extensive stress issues from these treatments and the horrible and insensitive treatment of the clinic and staff. Do not go to this clinic, and do not do this treatment.
dead Send email
 
Jul 5, 2017

unwilling to work with you and money stealers

i was always one to pay on time, and even more than just the minimum amount. i had some financial troubles causing me to not pay for two months which made me rank up fees, i of course started receiving harassing phone calls (starting from 8AM and calls every hour on the hour until 5PM) finally once i got the money i owed, i talked to a rude and condescending rep who didn't care what was going on, even after asking if i could somehow use the credit i had to use. i paid the payment that i accept was my responsibility, but also informed them that i was moving and that next payment might not be on time again, she very rudely said that it was my problem and to enjoy my move. fast forward 10 days (in the same month) and they take out another amount from my bank account, without my authorization. as you can imagine this caused a whole domino effect with everything in my life. the harassing phone calls continued to the point i couldn't even look at my phone, always unknown numbers, no voicemail to tell me anything just constant calls over and over and over. so now not only did i lose all my money to this place, they still want to collect their money and now so did others due to them taking the funds out of my account. when i paid back the once again owed balance, one rep was saying i called them 10 days later to make a payment, which i never did, and when i asked to know what number they had talked to since she said she had the call log on her screen, she couldn't give me a number...now had it been my number she should've given it to me no problem right? she transfer me over to another and this time she says i had approved the payment the first time i talked to the rude rep during my move....so which is it, i called 10 days later or 10 days earlier? the emotional distress these people have caused with their disgusting tactics is honestly causing me to go insane. they try and sympathies by saying "they understand" what i was going through, when in fact they didn't know i was in rock bottom, trying to fix the life they so quickly ruined.

i know i should've done some things differently, but the fact that i'm so willing to work with them and yet they don't want to make any type of compromise on their end, all they want is money, money, money; even if it kills someone.
dead Send email
 
Jul 5, 2017

unwilling to work with you, money stealers

i was always one to pay on time, and even more than just the minimum amount. i had some financial troubles causing me to not pay for two months which made me rank up fees, i of course started receiving harassing phone calls (starting from 8AM and calls every hour on the hour until 5PM) finally once i got the money i owed, i talked to a rude and condescending rep who didn't care what was going on, even after asking if i could somehow use the credit i had to use. i paid the payment that i accept was my responsibility, but also informed them that i was moving and that next payment might not be on time again, she very rudely said that it was my problem and to enjoy my move. fast forward 10 days (in the same month) and they take out another amount from my bank account, without my authorization. as you can imagine this caused a whole domino effect with everything in my life. the harassing phone calls continued to the point i couldn't even look at my phone, always unknown numbers, no voicemail to tell me anything just constant calls over and over and over. so now not only did i lose all my money to this place, they still want to collect their money and now so did others due to them taking the funds out of my account. when i paid back the once again owed balance, one rep was saying i called them 10 days later to make a payment, which i never did, and when i asked to know what number they had talked to since she said she had the call log on her screen, she couldn't give me a number...now had it been my number she should've given it to me no problem right? she transfer me over to another and this time she says i had approved the payment the first time i talked to the rude rep during my move....so which is it, i called 10 days later or 10 days earlier? the emotional distress these people have caused with their disgusting tactics is honestly causing me to go insane. they try and sympathies by saying "they understand" what i was going through, when in fact they didn't know i was in rock bottom, trying to fix the life they so quickly ruined.

i know i should've done some things differently, but the fact that i'm so willing to work with them and yet they don't want to make any type of compromise on their end, all they want is money, money, money; even if it kills someone.
Juicyfruit Send email
 
Jul 4, 2016

Overpriced with no results

Had coolsculpting on love handles and under bra areas. Very painful, excessive swelling and bruising and numbness. Waist got smaller but its like the fat was pushed further down and now that looks horrible! $3,000+ spent and I feel worst than before....so sorry I did it!!
emihich Send email
 
May 17, 2016

ideal image agressive scam

Samantha the total overweight salesman person, advertising a slimming
product, very shabby, she was also a big time liar
and unbeliavably agressive trying to make me spend 6000 dollars
at once in my credit card, before any proof of success !
Lied about availablility , Said I was credit aproved and
3 days later , I knew she did something deliberated to
impact negatively my credit score.
I received a nasty letter from their credit people.
She said there was a lot of movement and no
availability and there was not a person in the huge clinic,
made sense when I read the other bad reviews.
hold your money , it is all they are interested on, in short,
it is a SCAM and that woman was mean.
flutiegrin Send email
 
May 13, 2015

Cool Scultping Appointment

I'm really quite disappointed. The only appointments available, that the company had for me were Tuesday, May 26 and Friday, June 5. That's 2 and 3 weeks away from when I signed the financing contract. I wish I had known about the lack of convenient availability before I signed up for $6000.00 worth of Cool Sculpting. The scheduling coordinator put me down for the June 5 appointment to get my "name on the books". I gave her other dates that I am available, that are sooner than that, but when she checked, she said they were booked and she would have to see if her manager could move something around...buy she doubts it.   If I had known that bit of information before I signed, I would not have signed the contract, yesterday. I cannot believe that Ideal Image doesn't make it a priority to get their Cool Sculpting customers scheduled better than 2-3 weeks to a month later, as they're told "if they cancel their financing contract, they are still obligated to pay". The scheduling coordinator  didn't have anything for next Monday, while I'm on vacation and can deal with and hide any uncomfortable swelling. Instead I am scheduled on June 5, a Friday before I transfer to a new job, taking care of patients. I'm extremely irritated and angry!!! It makes me feel like I was just a sales quota and not a customer. 

What's wrong with giving people the complete knowledge to make an informed decision. There are other places that try to accommodate their customers in some kind of way. By the time I have my appointment, I will receive a bill for a service I have not even received.

While thinking about things, if I had to do it all over again, I don't think I will sign up for any other services with Ideal Image.‎ ‎
Sk2 Send email
 
Mar 20, 2012

Lies and bad service

I am going through the same with them.Did Chase Advance resolve the issue in your favor.Would like to know
Michallevine Send email
 
Mar 14, 2012

Lies and bad service

I am very unsatisfied with my results too!! treated in boca raton florida, was lied too. paid $3800 .. only 40% hair loss... not recommended!!
WestHartford21 Send email
 
Mar 10, 2012

positive review

Ideal Imagine is the best place in the area for laser hair removal. Prior to signing up with them, I thought doctors' offices would be the best place for laser hair removal. However, I soon learned that most rent lasers and do not use the highest quality machines. At Ideal Imagine, they own all their machines and customize the machine type/settings according to your personal needs so that you get optimal results. At my initial consultation, Astri spent over an hour answering all my questions, showing me the equipment, and explaining the process. I've been receiving treatments over a year now and am very satisfied with the quality and customer service I receive at every visit. Megan, a PA and my treatment provider, is amazing. She is very attentive to my comfort level, efficient, excellent at her job, accommodating, and always available to answer my questions via phone or email. For example, I remembered the day of my treatment that I needed a prescription for a cream prior to the treatment that day. I emailed her and she was able to call in the prescription that morning. I also have a very busy schedule and Megan is always adjusting her schedule to ensure that I am able to keep with my scheduled treatment plan. The front office staff are very friendly, they always offer you water when you walk in and are patient when making your appointments. Finally, the results are incredible!! I've been very impressed and enjoying not needed to shave/wax. Ideal Image stands by their service. Some of the areas I'm doing have been resistant to treatment so Ideal Image offered to add several more complimentary treatments to ensure I receive the best possible results.
Sammycat13 Send email
 
Mar 10, 2012

positive review

This is a BS review and not a complaint. This forum is for complaints not advertisement for your business!
LDub Send email
 
Mar 9, 2012

Lies and bad service

I've had a 3 treatments so far, it seems to work best on my dark, coarse hair (pubic region and underarms) where the hair literally falls out within a few weeks after treatment is comes back less and less; my leg hair hasn't fallen out but it is not growing back as quickly as it used to (I used to have to shave every other day without fail, now i only shave the legs a few times a week which is nice; my agent said to only do the bottom half of my legs as the top parts of my legs are not treatable (my hair is too light there)... I'm actually having my underarms done through an independent place that uses the Candela laser (the same one that Ideal uses) which was cheaper than Ideal, but decided to have the bikini/legs done through Ideal in case I moved in the future so I could get touchups with them. I will post again to let you know how things are after my treatments are done! :)
PinkMartini Send email
 
Feb 23, 2012

Lies and bad service

I am having my legs, underarms and bikini treated at the Austin South Ideal Image location. My experience has been great and (for me) it was worth every penny. The consultant was very helpful and fully explained the procedure, pricing, payment options in detail. They even did an assessment during consultation and told me upfront what reduction I would expect (I am blonde so only about 60% of the hair would be gone). I am very happy with my experience. here.
DElliott2011 Send email
 
Feb 23, 2012

Lies and bad service

I honestly think that we could all get together and sue the company for our money back! I know i would like to have that back!
Send email
 
Feb 23, 2012

Lies and bad service

This complaint concerns Ideal Image of West Hartford, CT.

Provided below are the facts about the laser hair removal treatments received at Ideal Image in West Hartford, CT. Laser treatments began on January 26, 2006. I had just left my doctors office across the hall, saw the sign for Ideal Image and laser hair removal, walked in, and spoke with the consultant.

Since this is a costly investment, Rebecca suggested Care Credit Card payment plan that they offer there. Since I was about 13, I have had a lot more hair on my body than my friends, and family members and have struggled with this emotionally.

Before I started these treatments with Ideal Image, I had my OBYGYN, which is in the same office complex as Ideal Image, and I had check my hormones with a blood workup, skin, and hair growth to make sure that there was nothing wrong with me medically, before I invested $7700.00 into this company. My doctor found no signs/symptoms of hormonal imbalance.

The consultant told me that this was a lifetime guarantee and if I did need to come back in the future I would have to pay an additional 10% with this sign on, though she stated that I most likely wouldnt need the follow-ups because the 5 treatments would get rid of most of the hair. I would get 5 treatments, and 4 follow-ups. With starting my treatments, and at almost every session, I would have a different doctor working on me. Each one had a different way of doing the treatment, some were faster/slower, some were much more efficient than others, some covered areas that should not have been treated, and now there is hair growing in where there was never hair before, and also used different laser strengths. It is not my place as a layperson to know the laser strength needed, or have questioned did you mark my records recording the laser strength? I could see/feel some woman skipping right over areas. I had to point it out, or remind them that certain areas had to be done, even though I was getting FULL BODY. I should not have had to remind, or point out anything. It got to the point where I felt uncomfortable telling these doctors what they were missing. Some doctors had me wear the goggles, and others wouldnt. After about the 4th or 5th treatment I told them I needed someone consistent because I was getting different results from different doctors.

During my 5th and final regular treatment, I didnt see much of a difference in the amount of hair on my body. That was also noted with the doctor. They would ask me the percentage of hair that I thought went away; I mostly never said anything over 50%. At that point I started getting nervous; thinking about how much money was spent on this process.

I just recently finished my 4 follow ups, and the results were terrible. They then offered my sister and me a free session, telling us that they didnt start us out on a strong enough laser. I went for the first free one and it was so painful I decided not to finish my bottom half. The amount of hair on me right now is shocking and disturbing! Some areas on my body have more hair growing in, or hair growing in places where there wasnt hair before. This is so disappointing, and on top of that, the money I have invested and spent on this procedure and seem to be worse off than when the process started. I have spent many days crying just looking at the results. I am still paying off this bill with the same amount of hair I started off with.

Bottom line is that Ideal Image did not represent them selves in an honest fashion false advertisement lifetime guarantee and that all hair growth would be gone after 5 treatments!
Nena0400 Send email
 
Feb 23, 2012

Lies and bad service

I had an amazing experience and I am sorry you had a bad one. All my armpit hairs are gone and the staff was timely and professional.

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