Submit a Complaint

IFB

India

Consumer complaints and reviews about IFB

cmrafee Send email
 
Jul 30, 2020

Washing machine machine complaint not attended in spite of AMC

Never buy an IFB washing machine.

The after sales service of IFB washing machines is the worst. My washing machine complaint (1004886006 )is pending with them for the last three months but they are least bothered to attend, though I have AMC with IFB.

Their customer service helpline is not toll free and is useless. It costs you between 15 to 20 rupees per call as you are kept on hold for about 10 minutes to connect with their hopeless Customer Service Executives. These CSE just play the role of intermediaries to pass on your complaint and never follow up the complaint or give any feedback.

The mails to the Customer Service are never replied. The customers are left in lurch as to whom to contact to get the problem resolved.

They are cheaters.
See how they cheat the costumers. Once I had the problem with motor belt of my front load washing machine and I had no AMC. After every two months the belt would crack and the technician used to replace it without ascertaining the reason behind it. After replacing the belt for three times, the IFB technician said that the frequent failure of the belt is due to the shaft of the motor and it is required to be replaced and suggested to take the AMC. After renewing the contract same problem occurred. The technician,this time said that it is not the fault of the motor but of the shock absorbers and he replaced the shock absorbers and the problem of belt failure was solved.

So my sincere advice is not to buy IFB washing machine and turn to the brands with good after sales service.

I am abandoning IFB and would go for LG or Samsung!
cmrafee Send email
 
Jul 27, 2020

Washing machine complaint not attended in spite of AMC

Never buy an IFB washing machine.

The after sales service of IFB washing machines is the worst. My washing machine complaint (1004886006 )is pending with them for the last three months but they are least bothered to attend, though I have AMC with IFB.

Their customer service helpline is not toll free and is useless. It costs you between 15 to 20 rupees per call as you are kept on hold for about 10 minutes to connect with their hopeless Customer Service Executives. These CSE just play the role of intermediaries to pass on your complaint and never follow up the complaint or give any feedback.

The mails to the Customer Service are never replied. The customers are left in lurch as to whom to contact to get the problem resolved.

They are cheaters.
See how they cheat the costumers. Once I had the problem with motor belt of my front load washing machine and I had no AMC. After every two months the belt would crack and the technician used to replace it without ascertaining the reason behind it. After replacing the belt for three times, the IFB technician said that the frequent failure of the belt is due to the shaft of the motor and it is required to be replaced and suggested to take the AMC. After renewing the contract same problem occurred. The technician,this time said that it is not the fault of the motor but of the shock absorbers and he replaced the shock absorbers and the problem of belt failure was solved.

So my sincere advice is not to buy IFB washing machine and turn to the brands with good after sales service.

I am abandoning IFB and would go for LG or Samsung!
cmrafee Send email
 
Jul 27, 2020

In spite of AMC washing machine complaint not attended

Never buy an IFB washing machine.

The after sales service of IFB washing machines is the worst. My washing machine complaint (1004886006 )is pending with them for the last three months but they are least bothered to attend, though I have AMC with IFB.

Their customer service helpline is not toll free and is useless. It costs you between 15 to 20 rupees per call as you are kept on hold for about 10 minutes to connect with their hopeless Customer Service Executives. These CSE just play the role of intermediaries to pass on your complaint and never follow up the complaint or give any feedback.

The mails to the Customer Service are never replied. The customers are left in lurch as to whom to contact to get the problem resolved.

They are cheaters.
See how they cheat the costumers. Once I had the problem with motor belt of my front load washing machine and I had no AMC. After every two months the belt would crack and the technician used to replace it without ascertaining the reason behind it. After replacing the belt for three times, the IFB technician said that the frequent failure of the belt is due to the shaft of the motor and it is required to be replaced and suggested to take the AMC. After renewing the contract same problem occurred. The technician,this time said that it is not the fault of the motor but of the shock absorbers and he replaced the shock absorbers and the problem of belt failure was solved.

So my sincere advice is not to buy IFB washing machine and turn to the brands with good after sales service.

I am abandoning IFB and would go for LG or Samsung!
Arzeena Send email
 
Feb 23, 2012

microwave owen

sir
i have purchased washing maching belong to ifb it runs good on same reputation i purchased microwave owen of same company the product took lot of time to cook it took 3times more time than shaduled time on the first day it starts its working badly i called reprasantive of same company . he just open and closed it and called company after i called customer care of ifb 10 times they turn deaf ear plz help me as the owen is desfective either replace it or mend i have got 2years extended warrenty my product seerial no is 0511411and i have purchased it on16/8/2011
plz help me and inform the company regarding the same
Ram Nath Sharma Send email
 
Feb 23, 2012

microwave owen

Myself Ram Nath Sharma fm Hamirpur, H.P. Ph.No 9816032836, facing same problems for my microwave malfunctioning. Despite of repeated request for service engineer, NO one turning up to attend the same. Isincerely feel people should THINK TWICE before buying any I F B products

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username