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Incompetent Representatives

United States,

Consumer complaints and reviews about Incompetent Representatives

vidaurrie Send email
Jul 10, 2017

Incompetent Representatives

I called to change the due date on my account from the 3rd of each month to the 11th, I asked representative #1 to send me en email following our phone conversation verifying the change to my account. I waited and waited, the email never came. I called a few days later and spoke with representative #2 he apologized that my due date was never changed and updated it in the system for me. After completing this he tells me I now have an overdue account of $250, he ensures that Nelnet's system is odd about changing due dates and gives me his word that I will not be charged the extra lump sum of money.

A few days pass and I decide to check my Nelnet account. My payment jumped from $269 to $542. I call back and speak with representative #3 who tells me the extra charge is a late fee for missing Junes payment and not a result of representative #1 and #2's mistakes. I ask her to provide me with correspondence showing Nelnet provided me with email reminders for June rather than July. She put me on hold for 45 min, and long story short, was never able to provide me with anything. Getting nowhere with his lady I asked to speak with someone else. She apologized and said "unfortunately, I am the only one here to help you" then suggested taking out a forbearance to cover the cost of my "past due" payment. After hours of arguing I give in to taking out the forbearance, creating an extra $301 in interest, all at the cost of their incompetent representatives. She ensures once I take out the loan I will positively have my due date of the 11th. I allow her to take out the forbearance request and as if things couldn't get worse she tells me the system defaults my due date on the 9th (a day before payday which isn't so much a problem but for the sake of getting my way and not allowing these scammers to treat me how they see fit I give the lady an earful) Something to the sort of "your organization is one of the biggest scams I've ever seen. How is it that I am being forced into taking out forbearance after forbearance, accruing interest just because your piece a crap system can't get a due date right? You collect billions of dollars and your computer can't calculate a due date without trying to scam me for every penny I'm worth?!" Soon after the representative puts me on hold for a 10th time and miraculously gets her system to cooperate and my due date to the 11th. Now my thought is..... why couldn't rep. #1 miraculously get the "system" to work and give me my dude date from the beginning? Sounds like a big scam to get people to take out forbearances so they can capitalize on interest.

Still furious that she contributed the extra charge to June's late fee when ALL the correspondence I have from this terrible organization clearly state JUNE. I regret next months payment and the scamming that is sure to come along with it....

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