Preparer filed my taxes without w-2, which enabled me to provide preparer with all of my documents to complete an accurate return on the first time. Preparer did not have my w-2, 1098, or child care. Received a loan from preparer, and preparer used that information to file taxes. This caused a huge inconvenience because an amendment had to be done when I actually came to file taxes, not knowing that they were already done. Preparer overcharged on preparation fees, and has yet to refund that to me as well. I was charged for a RAL when I did not receive nor ask for it. I was also charged other miscellaneous fees. I was unable to get direct deposit as well, and I feel that was a way for the company to scam me even more.

The same exact thing happened to me here in Cleveland, Ohio. Did you seek any other actions towards the company? I haven't even been able to reach anyone high enough up on the corporate ladder to even complain so I kind of don't even know what to do.