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INT*INTELIUS SB

United States,
North Carolina

Consumer complaints and reviews about INT*INTELIUS SB

Nie Holam Send email
 
Feb 23, 2012

unauthorized charges to my account

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.
Delorise Stevenson Send email
 
Feb 23, 2012

unauthorized charges to my account

I authorized a one time purchase by this company and they continue to charge my account. I want this debit from my checking account to stop. My bank says they can not stop this debit because it is processed as a one time only payment but it is processed every month.
Bridget29 Send email
 
Feb 23, 2012

unauthorized charges to my account

They did the same thing to me. My bank can't help I haven't added up just what they owe me and is there any recourse. Free credit report was supposed to be $1

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