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Intelius
United States
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Consumer complaints and reviews about Intelius
JULIA2216
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Jan 4, 2018
INTELIUS CHARGES
I SIGNED UP FOR THE 7 DAY TRIAL MEMBERSHIP FOR 0.95... AFTER ENROLLING, I RECEIVED AN EMAIL INDICATING THAT THERE WILL BE A $7.95 CHARGE AND A $29.95 CHARGE...THIS WAS NOT LISTED WHEN I SIGNED UP SO I CANCELLED THE MEMBERSHIP IMMEDIATELY ......HOWEVER 7 DAYS LATER THERE WAS STILL A CHARGE OF $7.95 ....
I READ SOME COMMENTS ON THIS BOARD STATING THAT IF YOU CALL AND SAY " YOU WANT TO DISPUTE THE CHARGES" THEY WOULD REFUND ...I DID EXACTLY THAT, AND IT WORKED ..THE AGENT SAID SHE SAW THAT I CANCELLED THE SAME DAY AND THAT I WOULD BE REFUNDED IN 5- 7 BUSINESS DAYS ....I WILL BE CHECKING MY PAYPAL ACCOUNT IN 7 DAYS TO CONFIRM THAT THE REFUND WAS RECEIVED .
User927448
Send email
Apr 4, 2012
They're a rip off
Yes they have ripped me off. I went there payed $.95 then was charged $4.46 got nothing and found out I was charged $19.95 on 2/5 another $19.95 on 2/8 then another 0n 3/5, 3/8, and now 4/2, 4/3. I called several times even got a confirmation number still charged. Now I have a refund for 2 $19.95 charges but it seems I will have to fight for the rest of my money. I called and canceled in February, March and now twice in April.
I have had to cancel my card so no more charges can be debited from my account.
Yovish
Send email
Mar 22, 2012
billing without providing services
THE SERVISE I RECEIVED WASN'T WORTH THE MONEY I AGREED TO PAY EITHER. LEFT ALONE THE EXTRA THEY CHARGED ME! "HOW CAN THEY DO THAT?" I DON'T KNOW. THEY DO IT, THOUGH. AND...SOMETHING SHOULD BE DONE ABOUT IT. MAYBE THE GOOD IDEA WOULD BE TO START A PUBLIC PETITION ON "CHANGE.ORG" ?
MXT
Send email
Mar 22, 2012
billing without providing services
July 2011 I made a name search with a credit card payment $2.99, the information I got was out-of-date and helpless. Last week, I noticed a credit card auto withdraw on my bank statement $19.95 so I looked back to each monthly statements and realized I have been charged $19.95 since last July to now, I called Intelius, talked to someone in India, he told me there will be no more charge. How can they do that? How is public justice look at this?
Yovish
Send email
Mar 3, 2012
billing without providing services
The problem with Intelius is that it does not provide what it is asked for. It tricks its customers into a long time "membership" without their consent. I took extra steps to make sure I do not become member. I checked twice on everything I ordered, but...it DID NOT HELP! Intelius tricked me anyway. I ordered ONE TIME "people search" for 39.99. Intelius billed me 10.99 instead, and MADE ME ITS MEMBER anyway! Sounds familiar? That's because, Intelius does it all the time: IT IS A FRAUD! That's all.
Yovish
Send email
Feb 27, 2012
billing without providing services
Like other Intelius one-time customers, I was billed for the same service many times. This company advertises fake (not what they really provide) services and bills its customers over and over again. It is criminal!
Intelius_Customer_Support
Send email
Feb 27, 2012
billing without providing services
It sounds like you have accepted the People Search offer that is advertised on the Intelius website.
If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.
www.intelius.com/emailcontact.php
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