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JET

South Africa

Consumer complaints and reviews about JET

PULES Send email
 
Feb 26, 2020

Incompetency

I went to jet store in Daveyton Mall paid for clothing using my debit card on my bank the money went through I received an sms of payment. Then from the cashiers side it didn't go through she asked me to wait for a while because it will reverse they are having a problem with their system and mind you this is happening for the second time it happened at Jet aswell same problem Lakeside mall 3years ago and what really pisses me off is that after this because I had to leave the paid items in store I am the 1 who will be going round and round in circles them needing my bank statement and keeping my clothes and the money telling me many stories yeeeer Jet is very incompetent with their tills when coming to the card payments really this is uncalled for a whole big company having such problems since 2017 same problem 2020 I hate Jet Stores never again am I going there. And I know this matter is going to drag I will be going to the store I am desperate its my money what can I say
Ndozy Send email
 
Jan 21, 2020

Paid up latter

I dont know how many times.I have requested a paid up latter until now I dont get any letter they keep telling me that they will email for me .I must wait for 48 hours but nothing happen it's getting into my nerves now.please email for me a paid up letter via email [email protected]

Paid up latter

Zandile Morudu Send email
 
Jan 9, 2020

Gift card scam

This is incident occurred at Tibane Mall Jet where they lost my lay buy and offered me a gift card for the inconvenience they caused and I decided to use the gift card only to be told that it has declined days later i went to another jet to try use it only to be told that the gift card has been allocated already meaning that it was used.
roshila Send email
 
Jan 7, 2020

FRAUDULENT USE OF JET CARD

MY JET CARD WAS FRAUDULENTLY USED ON THE 23/24 DECEMBER 2019 TO PURCHASE BUS TICKETS(R1205) AND GOODS FROM EDGARS(R7879.85) I DID NOT USE MY ACCOUNT NOR DID I GIVE ANYONE PERMISSION TO PURCHASE ON MY ACCOUNT AND I AM NOT GOING TO BE HELD LIABLE FOR THESE PURCHASES. EDCON MUST PROVIDE ME WITH CCTV FOOTAGE AND PROOF OF THE SALES DOCKETS WITH MY SIGNATURE. ALL THE RELEVANT AFFIDAVITS AND DOCUMENTS WERE HANDED IN AT JET IN FOREST HILL. I AM NOW WAITING FOR JET FRAUD DEPARTMENT TO CONTACT ME SO THAT THIS AMOUNT CAN BE REVERSED.
ROSHILA DURGEAN
0718805850/0837801290
Lienha Send email
 
Dec 21, 2019

Shop assistant

Manager,cashier van Jet Piketberg ek het ñ handsak o.a van my shopping gedoen op die vloer het twee van die sakke gehang ek het in albei gesoek vir die prys en kon dit nie vind nie toe gaan ek till toe daar het ek di kassier ingelig daar is ni ñ prys aan nie sy het die ander kassiere asook die bestuurder gevra vir di prys di terugvoering was dit is ou handsakke die een het gesê die sakke hang van dat ek hier gekom het maar wat my mees onsteld het die stelling is ou handsakke voor ñ string ander kliënte wat soek ou voorraad op die vloer hoe tel hulle stock di sak is nou op ñ ander kode opgelui wat as ek dit moet terug gee by ñ ander tak en di kode match ni??Die kassier is so ligsinnig dit het gevoel ek kan die items net daar los en uitstap bydie deur is die tagg van my seun se een broek nie eens afgehaal nie!
Nyathi Send email
 
Dec 11, 2019

Bad customer service

Hi I had a bad service first time in my life at Jet Southgate mall. A lady who was supposed to help in the fitting room stops me while she was busy packing the clothes when I asked for her attention since she stopped me She was so rude to me she even told me that she doing a fouver for me and she is old enough to be my mother. Please Jet management teach your staff more about customer service.
Ntsako1 Send email
 
Jun 18, 2019

Poor service

Good day,
I was at one of your stores at Alexandra. My mother bought shoes at your stores unfortunately they didnt fit. I went to the store this morning hoping to exchange the items, the receipt was in place however I was not assisted because i didnt have the "points card" what a service?. I asked your cashier to elaborate because i didn't understand what she meant. She said she cant exchange the items because the points card was used, your mother has earned points" I understand that it could be in your policy but do you advice your customers when you issue the points card? What am i supposed to do with the shoes that don't fit ? It's like there is no service, the "there's nothing I can do" statement frustrates me , i felt insulted because i did explain to them that i dnt have the card my mother is not around all i wanted was to exchange the shoes. Say for instance the card gets misplaced does it mean customers are going to lose their money ? This is unacceptable. I want this matter resolved asap or im taking this matter to other social media platforms. It's unacceptable.

Dr Ntsako
0795736106
Barishka Send email
 
Feb 4, 2019

RE-OPENING BLOCKED ACCOUNT

Good day , My name is Barishka Naude and i have been trying for two weeks to get an account at the jet store
i dont think that your new accounts departments and store staff understand how to fix my account
i had an account with jet a couple of years ago and when i settled the account , it was automatically blocked

last week monday i was on the jet online and tried to open a new account and it gave me the error message (attached) that i need to go to the store to correct the matched account

i immediately contacted your online customer centre and they advised that i just go to the store with my id and payslip

i called again on friday to confirm that before i go to the store that these are the only docs i take with me and they confirmed that
i should only take my id and payslips

to my surprise as i expected , i get to the jet store at carnival mall ... and i obviously wait 30 minutes before they could finish with the lady that was before me ... when it was my turn , i explained the story 3 times to the counter lady and she doesnt understand when i told her that the online customer agent said the store needs my docs to unblock the account

she then calls the customer service and after waiting another 45 minutes she tells me that i must come back with the decree of divorce , i did not have this account when i was married and now that i am divorced , i would like to unblock my current account. they could not assist with a new account or unblock my current account ... so she said i should come back again with docs ...

when i phoned the customer service again this morning , the options is saying that i have an account and i have a credit limit available to purchase but i do not have a card and two of the agents could not help me ... they said i need to go to the store again

is there someone that can help me so that i do not have to drive up and down to the store ... can i send my documents via email and then collect and sign for the card at the store

i am very unhappy with the service as i did not hassle to get any other accounts ... even my vehicle finance was much more simple
i stood at your store for over an hour with a 3 year old toddler and she wasnt comfortable standing this long at the counter , so you can imagine how the experience was for me


can someone kindly contact me asap to sort this out ... [email protected]
Daphne Kirsten Send email
 
Sep 25, 2018

False advertising & service

Went to Jet at Mountain Mill Mall to buy Pamper Nappies advertised in their display window. Went inside and they tell the promotion ended day before. I said but add in window say R169 and there is no date so why still advertise. Well .. Manager just says it's over and nothing can be done. When he saw and took a picture of the advertisement displayed in window, he took it off . Bad service

False advertising & service False advertising & service

sonet Send email
 
Jul 23, 2018

new application

Good day

I applied for an account on the 17th of july and still waiting for any respond.
The status keep on saying pending.
How long is this still gonna take.??

I opened an account at mr price a while ago and it was approved with is one day.
I will appreciate it if someone can help me regarding thit matter.

Regard
sonet
0792605959
pnontswabu Send email
 
Jul 6, 2018

blacklisted by jet

Ref 7006600100020105765 : I am backlisted by Jet while i paid the accout 5year + ago Ref 7006600100020105765 I requested a paid up from monday until today I did not get it
Manana Send email
 
Apr 9, 2018

Rude cashiers

I wanted to laybye two I terms today at jet store two cashiers told me that they can't help me their names are tshego and bianca they work at postmasburg her store so I want to know where must I buy clothes as they don't want to help I'm not losing your company is losing because of two ppl who can't do their job I'm also a cashier I know the rights of a store and customer service I'm gonna call my lawyer so that they can deal with them I'm not happy with their attitude to me in front of lots of customer in the store and I'm not gonna buy anything in jet store ever again in my life and I'm also gonna cancel my account
sakie95 Send email
 
Mar 10, 2017

UN RECORGNISED PRODUCT

BOUGHT A PHONE IN 2015 IT NOW HAS A SOFTWARE PROBLEM I TOOK IT TO THE SERVICE PROVIDER FOR FIXING AND THEY SAY THE DONT RECORGNISE THE PHONE ON THEIR SYSYTEM

contact 076 313 9218

UN RECORGNISED PRODUCT

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