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Jet Store - Lebowakgomo

South Africa

Consumer complaints and reviews about Jet Store - Lebowakgomo

Doreen2019 Send email
 
Dec 3, 2019

Unfair treatment and Terrible Service Delivery

I am writing this review on behalf of my mom, I am disgusted by the service and attitude she gets from Lebowakgomo Jet store because I am liable for all the cost implications.My mom is old and I think sales assistant from this store are taking advantage of her , She bought Samsung Galaxy A2 Score on 24 June 2019 , this phone did not last a month it was having charging problems . She took it back on the 19th of August 2019 and from my village to the mall is over 50 km /h . They kept the phone until 20 september without communicating to her , I personally made the follow-up twice without getting assistant.They always tell me that people who are working with the cell phones are on lunch or they left for the day.On the 20th of september she took the phone and on the 5th of November the phone has the same problem, She took it back again and they don't want to replace nor refund her.

Samsung is a good product and i doubt they sold used phone to her , I am not impressed at all.

Till to date there is no communication hence i am writing this complaint to you.

I want refund for my mom or replacement for better phone, I am hoping you will resolve this urgently.

MY MOM STAYS ALL THE TIME WITHOUT PHONE , WHICH IS UNFAIR AND JET TOOK HER MONEY( This is a real scam)

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