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Jet stores

South Africa

Consumer complaints and reviews about Jet stores

Moraswi10 Send email
 
Feb 26, 2020

Credit Limit

I have had an account with Jet Stores for 14 years this year, I have never received a credit increase.
I have asked so many times for them to increase the limit however it never happens, they tell me it happens automatically if you are due for an increase.
I have had a credit of R2000 from 2006, how long am I supposed to wait for the credit to be increased?
Nolu Send email
 
Jan 6, 2020

Fraudulent Account

Good Day,

Three years back someone opened numerous accounts under my name and one of those accounts was with Jet Stores. I only found ouy a year after said accounts were open and went to each store to close and prove that those were fraudulently opened accounts. All the other stores cleared my name and account and I was under the impression that so had Jet. This assumption is not unfounded because I had spoken to the people at Jet in Cape Town, as they were the people I was dealing with to solve this case, and had been told that the account would be cleared.

However, till this day, this Jet account is still sitting at the Credit Burea under my name. Please assist in helping me resolve this issue and having this account removed from my name like I was told it had been.

It is frustrating because it is bringing my credit rating down and I cannot do the things I need to do in life.

Thank you.
Loggeme Send email
 
Nov 22, 2019

Jet Stores - Account was payed up

Good Day

I'm so furious, my blood is actually boiling, my account was handed over 8 or 9 years ago, i was contacted by the debt collectors from Durban, arrangements was made to pay my account, which i did and proof was send when I've payed it, its 2019 and still Today my name haven't been clear, I'm block on everything because JET Stores, I've been trying to get hold of the depth collectors, no luck, I've been trying to contact Jet's customer care no one can help me.

Its so Strange on my name is not showing on the IT Bureau, but its showing on Experian so whats the mixed up.

I need my name be cleared please, this is really a pain, its over 9 years and I'm still struggling.

Can someone please sort this out.

Regards
Melony
0823512236
LeonardW Send email
 
Oct 3, 2019

Jet

Good Day


I have an account with Jet stores and have been paying the account protection which covers the account in the event of retrenchment. I have been retrenched as from the 30 June 2019 and my account has always been in good standing order. I was given notice of the possible retrenchment on the 13 May 2019 and since that day I have made a few purchases.

After numerous emails and lots of back and forth with Hollard as well as the Edcon group and after having to submit affidavits I was told that just under R400 has been paid on a balance of just over R4000. I was told that Hollard will only pay whatever balance was on the account as from the notice of retrenchment date which in this case was just over R300. I find this to be pathetic and unfair towards the consumer as I was retrenched as from 30 June and not May and this puts me at a disadvantage and yet I am charged for this policy every single month. I have a credit card with credit life insurance and they are paying my account every month as I was retrenched effective 30 June and not in May when the notice of retrenchment was served.

I WAS RETRENCHED AS FROM 30 JUNE AND NOT MAY AND I WAS STILL AND IS STILL PAYING A PREMIUM EVERY SINGLE MONTH. THE WAY THE POLICY IS BEING SOLD IS MISLEADING AND TO DATE I HAVE NOT RECEIVED ANY DOCUMENTATON. I HAVE REQUESTED A COPY OF THE POLICY AND HAVE SENT NUMEROUS EMAILS AND TO DATE I HAVE RECEIVED NOTHING. THIS WAS REQUESTED FROM EDCON AS WELL AS HOLLARD ON NUMEROUS OCCASSIONS.

I have also never been advised about this notice of retrenchment rule from Hollard and neither have I received any documentation via post or e mail as I have this account for many years. The cashiers simply just tick a box on a device at the till and you are signed up for the policy with no actual documents provided.

It is unfair that the notice of possible retrenchment date is taken into consideration as I was still employed up until the 30 June and was charged policy fees and my account was paid.

I would like this matter to be looked into please and your help will be greatly appreciated.

Thank you.

Kind Regards

Leonard Williams

(Cell: 0824053083)
LeonardW Send email
 
Oct 3, 2019

Retrenchment Claim

Good Day


I have an account with Jet stores and have been paying the account protection which covers the account in the event of retrenchment. I have been retrenched as from the 30 June 2019 and my account has always been in good standing order. I was given notice of the possible retrenchment on the 13 May 2019 and since that day I have made a few purchases.

After numerous emails and lots of back and forth with Hollard as well as the Edcon group and after having to submit affidavits I was told that just under R400 has been paid on a balance of just over R4000. I was told that Hollard will only pay whatever balance was on the account as from the notice of retrenchment date which in this case was just over R300. I find this to be pathetic and unfair towards the consumer as I was retrenched as from 30 June and not May and this puts me at a disadvantage and yet I am charged for this policy every single month. I have a credit card with credit life insurance and they are paying my account every month as I was retrenched effective 30 June and not in May when the notice of retrenchment was served.

I WAS RETRENCHED AS FROM 30 JUNE AND NOT MAY AND I WAS STILL AND IS STILL PAYING A PREMIUM EVERY SINGLE MONTH. THE WAY THE POLICY IS BEING SOLD IS MISLEADING AND TO DATE I HAVE NOT RECEIVED ANY DOCUMENTATON. I HAVE REQUESTED A COPY OF THE POLICY AND HAVE SENT NUMEROUS EMAILS AND TO DATE I HAVE RECEIVED NOTHING. THIS WAS REQUESTED FROM EDCON AS WELL AS HOLLARD ON NUMEROUS OCCASSIONS.

I have also never been advised about this notice of retrenchment rule from Hollard and neither have I received any documentation via post or e mail as I have this account for many years. The cashiers simply just tick a box on a device at the till and you are signed up for the policy with no actual documents provided.

It is unfair that the notice of possible retrenchment date is taken into consideration as I was still employed up until the 30 June and was charged policy fees and my account was paid.

I would like this matter to be looked into please and your help will be greatly appreciated.

Thank you.

Kind Regards

Leonard Williams

(Cell: 0824053083)
[email protected] Send email
 
Feb 19, 2019

Bad service and stealing of stock from shelf

I have a reason to believe that the staff at jet Dobson ville is stealing stock from shelf. What is supposed to be bought by customers is not on the shelf,but the systems say's , the store has that particular machandise. Not forgetting that iam an account holder.

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