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Jets

South Africa

Consumer complaints and reviews about Jets

Shauna Send email
 
Jan 22, 2020

Jets Account Payments

I'm so furious with Jets, I have paid up my Jets account end of November and just used it end of December to buy my son a few clothes for school. I have requested how many times for my statements which I didn't get not once and kept getting promised I would get it and yet I keep getting harassed and saying I'm in errears, when I just used the account recently. My understanding of being in errears means I should have missed a payment and I have not missed any payment. I really can't stand incompetent people and the company they work for. As furious as I am, trust me if I should get one more phone call I will be finding my way to the head office and addressing this pathetic company of their extremely poor service face to face. Get your facts in order before harassing clients unnecessarily.
Shauna Send email
 
Jan 22, 2020

Jets Account Payment

I'm so furious with Jets, I have paid up my Jets account end of November and just used it end of December to buy my son a few clothes for school. I have requested how many times for my statements which I didn't get not once and kept getting promised I would get it and yet I keep getting harassed and saying I'm in errears, when I just used the account recently. My understanding of being in errears means I should have missed a payment and I have not missed any payment. I really can't stand incompetent people and the company they work for. As furious as I am, trust me if I should get one more phone call I will be finding my way to the head office and addressing this pathetic company of their extremely poor service face to face. Get your facts in order before harassing clients unnecessarily.
Shauna Send email
 
Jan 22, 2020

Account Payments

I'm so furious with Jets, I have paid up my Jets account end of November and just used it end of December to buy my son a few clothes for school. I have requested how many times for my statements which I didn't get not once and kept getting promised I would get it and yet I keep getting harassed and saying I'm in errears, when I just used the account recently. My understanding of being in errears means I should have missed a payment and I have not missed any payment. I really can't stand incompetent people and the company they work for. As furious as I am, trust me if I should get one more phone call I will be finding my way to the head office and addressing this pathetic company of their extremely poor service face to face. Get your facts in order before harassing clients unnecessarily.
[email protected] Send email
 
Sep 26, 2019

Fees for funeral and club account not cancelled after a year still not done every after promises

I have tried for over a year to get the funeral plan cancelled with Jets this including the club account I had no debits for a period and all of a sudden the fees started debiting off the account again now increasing my balance. My daughter has committed to settle and close the account but we have been advised that we will need to wait until the reversal of the fees then close the account it’s been over two months and leaving the account opened only contributes to the service fees being charged we spoke to the consultant on Sunday after we settled and was informed we need to call Customer service regarding the reversal and closures.

Really bad service I need someone to sort this matter out please. I’m not working and could have decided to not pay but my even with my nothing I honored my commitments. It would be appropriated If Jets / Edcon can make good on theirs too.

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