On their piano web site, they list many, high end, quality used grand pianos- such as Steinway, Bosendorfer, Bechstein- etc. and they have the Steven's Point address on the same site to make it look as if the pianos are located in WI. I called the night before to get a quote on the Bechstein- the salesman was very unfriendly and sounded "put off" that I called and asked. He said he would call back and never did. The next day- I drove all the way to the store (a 1.5 hour each hour)- only to find out that all of the listed pianos are supposedly located in their Minnesota store. He then suggests that I look at their pianos in stock- which were not what I had in mind- and I said I was not interested. He then proceeds to say, "Oh, so Schimmels and Mason and Hamlins aren't good enough for you, are they?". I then said, "Well- I was really interested in looking at the pianos on the web". He then says, "whatever", and walks away. He was the most RUDE, UNFRIENDLY salesman I have ever encountered and Jim Laabs purposefully makes the web site look as if the pianos are in their WI store when they are really in Minnesota. I think it's their way of getting customers in the door to look at the inventory they do carry- which- doesn't come close to what is listed on the web.

For that reason- I will never give my business to Jim Laabs Piano. I heard bad things through the years- and now with my personal experience- I know why.

This is my worst shopping experience ever since we have lived in this country for about 12 years. The store (Jim Laabs Music) has an advertisement of at least 2 products that are not available although still available on their website. The sales person (Jim or Jeff ?), who seems to be the one in charge of piano sales in their Stevens Pint WI location, is extremely rude in attitude for customer inquiries.

I called on Aril. 6 to ask about the 2 pianos listed on their website but I was told those are not available. However those are available on their website and you can even add the pianos to the shopping cart to check out. Below are the websites showing the products still available.
http://www.jimlaabsmusic.com/used-instruments/used-pianos/used-upright-pianos/petrof-upright-mahogany-polish-special-edition/prod_5611.html
http://www.jimlaabsmusic.com/used-instruments/used-pianos/used-upright-pianos/petrof-upright-piano-black-polish/prod_5614.html

I had questions about this and was not sure why their website even lists items which are not available. I called on April.7 to ask about this. The guy, who does not even have the patience to listen till the end of my first sentence, started shouting and yelling at me in an extremely rude manner. He said that I have asked the same questions many times and that is why I deserve his shouting at customers. In the whole conversation I tried to control my temper although I felt extremely insulted by what he has done. I told him over the phone he is so rude and he, again, right away shouted at me with about 5 times of my volume saying that it is I, a customer who is rude by asking him some questions instead of him, a sales person being rude by shouting at a customer who just ask questions. He even laughed at my accent with obvious race discrimination. At the very end, he hung up the phone.
In respond to his statement that I asked the same questions again and again, I have listed the times of calls and each inquiry I made during each call.
(1) My first call was on 1:37 p.m. April, 6 2012. I asked about whom is the person I can speak with and was told that somebody will call back soon.
(2) I received the call from him on 2:21 p.m. In this call, I was told those pianos I have seen from their website are not available. He said that they may have others coming (Petrof 118 pianos) and promised that he will send me some information via email or phone. This call was interrupted for unknown reasons and I had to call them back 8 minutes later (my second call to them) to continue the conversation.
(3) At 4:32 p.m., I made my third call on that day because I am not sure which Petrof 118 model (G1, P1, M1 or S1 ?) that will be available soon. He promised that he will get the information from the manufacturer.
(4) At 11:35 a.m. on April.7 2012, I called them simply want to know why those unavailable pianos are still up in their website for sale. What happened next are his shouting, yelling, and insulting words for 2 minutes and I was not even able to finish my first sentence.

To whom who is reading this complaint, could you please tell me did I ask the same question each time? Even though customers have asked the question twice, should the customers deserve all of the aforementioned shouting, yelling, and insults? If I were the sales person, I will reminder the customer in a politely manner that the questions have been answered already. The bottom line is you, as a professional business man, should never lose your temper to your customers. In the United States we have a saying, "The customer is always right", right?

In short, I have complaints about this store (Jim Laabs Music) for the following reasons.
(a) An advertisement of products that are not available
(b) Extremely rudeness to customers
(c) Race discrimination

I, as a customer, deserve a sincere apology!