Submit a Complaint

JustAnswer.com

United States,
New Jersey

Consumer complaints and reviews about JustAnswer.com

just-cause Send email
 
Jun 2, 2021

fraudulent Charges

The company Just Answer have very deceptive practice of luring individuals into thinking
that an expert help is available in any area. My 85 yr old father was duped into giving a
credit card information under such pretense. The 7-day free trial was extremely hard to
cancel and their helpline was non-existent and not helpful at all. The voice quality was so
bad that we couldn't even hear what their customer service person located in Philippines
was talking about. My father was being charged $28/month since September 2020 but
he didn't even use any of the services. We need a full refund of $252. I wish there was a
way create awareness about this unethical and fraudulent company.

This company preys on seniors and people who can't navigate internet and on-line services properly. Before an unsuspecting person realizes he/she has been enrolled into some free trial under the disguise that there will be an expert available to answer questions on just about anything. It never happens! Then the cancellation is purposefully made very difficult so that the trial period expires. Then it's $28/mo charges that are extremely hard to cancel. This company should be reported to the state bureaus in charge of going to after fraudulent services.
just-cause Send email
 
Jun 2, 2021

Deceptive practices

The company Just Answer have very deceptive practice of luring individuals into thinking
that an expert help is available in any area. My 85 yr old father was duped into giving a
credit card information under such pretense. The 7-day free trial was extremely hard to
cancel and their helpline was non-existent and not helpful at all. The voice quality was so
bad that we couldn't even hear what their customer service person located in Philippines
was talking about. My father was being charged $28/month since September 2020 but
he didn't even use any of the services. We need a full refund of $252. I wish there was a
way create awareness about this unethical and fraudulent company.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username