So which store are you planning on shopping at now that will take back an item after 3 months with no receipt?

Hi TNANA,

My name is Scott and I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to reach out to you. We apologize for the disappointment you've experienced with your recent store visit. Sears' and Kmart's return policy does state that a receipt (gift or original) is required for exchanges or returns. If the item in question is no longer carried and a receipt is present, store credit may be given in the amount originally paid. Without a receipt to verify date and amount of purchase, options are limited. If you'd like, we can follow up with you regarding this experience and policy. At your convenience please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (TNANA) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,
Scott J.
Sears Cares Social Media Support

So are you.

Why didn't your granddaughter's parent or guardian take them to their local KMart for a return/exchange? It is almost Spring, so it is perfectly reasonable to assume the boots would be clearanced at $4, also it has been 3 months since you purchased them, they didn't have to offer anything back at all. You could have donated them.

You are trying to return a SEASONAL item more than 90 days after purchase, without a receipt and you expect more than $4? You should be lucky they even offered you that much. They don't need to give you ANYTHING. It isn't their fault you don't see the child often. They have a policy and they have to stick to it. Good luck returning boots at the END OF WINTER.

If the reason they are being returned is they don't fit - then why not get a pair in her size. Since you know they haven't sold for $4 - just exchange them for the right size.

Lets see, Cost $24.99 - Sale for half that $12.50 - Then cleareance of 75% off $3.13 - That would be a good deal if you got $4.00 - Sorry but thats what happens if you have no proof of what you paid.

I bought my great granddaughter a pair of boots for Christmas $24.99. I just found out that they did not fit (I get to see her very little since her mother my granddaughter passed away when baby was 3). So it is not like I see her every week or even every month. But anyway on with my complaint. I took the boots make to the store today the very store I bought them from and said" I know this has been a while and I do not have a receipt. And I know that they have probably been on sale since Christmas." And I will have to take sale price as the refund. (I really just wanted a in store credit as I shop K-Mart often (2 or 3 times a month at least). Boots still had all tags hooks to hold them together so you could tell they had never been worn.I get a $4.00 (+ tax) in store credit!!! That is a TOTAL RIP OFF!! You can NOT TELL ME THIS BOOTS were $4.00 EVER!!! I know there is nothing that I can do since I had no receipt as far as these boots go. But there is one thing I can DO. NEVER EVER SHOP K-MART or SEARS EVER again!!! Karma will bite you in the butt ever time!!! Steal from your customers and you will loose business and have to start closing stores!! HELLO..Sound familiar??

You're an idiot.