Submit a Complaint

Kershaw-knives.net

United States

Consumer complaints and reviews about Kershaw-knives.net

Aesop_Jones Send email
 
Jan 13, 2019

Two Bit Enterprises

Note that this parent company operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net.

I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out – the rep had simply lied about the shipment.

I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable?

It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers.

TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. No clue how this amateur hour company has so many positive reviews – their service is abysmal on every level, all the way down. Avoid.
Melsis Send email
 
Feb 23, 2012

They are paying their customers to leave good feedback

I made an order of 2 knives that seemed as if they were in stock. My credit card was charged instantly. I received a note a week later that both knives were backordered, however my credit card was still charged. I sent a note back asking if they were ever going to get any more in and why I was charged for a knife they did not have in stock. The only reply I got was a generic message that I had been refunded. No information on if they would get any more in or not.

I then get an email from then saying to come here and post a review and I will get $3 back. They are paying their customers to leave good feedback. That's just sad.
Denns25 Send email
 
Feb 23, 2012

They are paying their customers to leave good feedback

I have done business with this company before and they ran a promotion back in 2011 where they would rebate you $3 if you reviewed them. Nowhere did they specify that the review positive. Furthermore, I do not see the problem with a company refunding your money immediately when they discover they cannot ship you something. Therefore, your entire review is invalid.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Renault Kwid Automatic - unhappy
    To whom this may concern. This is the second vehicle I...
    vegan rob's beer puffs - overcharged
    I am being charged over and over again without my...
    Home Depot - Return Not Processed
    I bought premium stain from Home depot on 8/20. The total...
    Match.com - Taken money
    Match.com took money out of my account without consulting...
    HOME DEPOT STORE EMPLOYEE COMPLAINT - Return not processed
    I bought premium stain from Home depot on 8/20. The total...
    POS LAJU - No record
    Dh seharian still no record. Pls update somethong atleast...
    KFC - staff yg mengajim dn biadab
    smlm ad singgah kfc dkt kcm..(22/8/19) the only kfc yg ad...
    Hallmark channel - Hallmark movies
    So sick of watching the same movies over and over. Not for...
    LOAN Mart - Loan charge off still charging me
    I took out a loan with loan Mart they charged out $2690;in...
    Hallmark - I Love Lucy show
    Somebody in the hallmarks staff has made a massive mistake...

    Recently Updated Complaints

    Renault Kwid Automatic - unhappy
    To whom this may concern. This is the second vehicle I...
    vegan rob's beer puffs - overcharged
    I am being charged over and over again without my...
    Home Depot - Return Not Processed
    I bought premium stain from Home depot on 8/20. The total...
    Match.com - Taken money
    Match.com took money out of my account without consulting...
    HOME DEPOT STORE EMPLOYEE COMPLAINT - Return not processed
    I bought premium stain from Home depot on 8/20. The total...
    POS LAJU - No record
    Dh seharian still no record. Pls update somethong atleast...
    KFC - staff yg mengajim dn biadab
    smlm ad singgah kfc dkt kcm..(22/8/19) the only kfc yg ad...
    Hallmark channel - Hallmark movies
    So sick of watching the same movies over and over. Not for...
    LOAN Mart - Loan charge off still charging me
    I took out a loan with loan Mart they charged out $2690;in...
    Hallmark - I Love Lucy show
    Somebody in the hallmarks staff has made a massive mistake...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username