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Kirby

United States,
Oregon

Consumer complaints and reviews about Kirby

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Feb 27, 2012

Scam and abuse!

I was recently bombarded by a couple of Kirby sales people. They asked me if I wanted a room in my home to be shampooed for free. Of course, I said yes, thinking that they were a new carpet cleaning company in the area. I let them into my home, then they started a demo of the Kirby. I admit this is a good product but I don't think it is the ONLY product. The sales rep said that if he sells the most vacuums then he gets a Rolex watch and a trip to somewhere outside of the US. After about an hour and 40 coffee filters on my floor, I wanted the vacuum-it was a good cleaning product. He told me the price-$2499. I told him it was too much and he 'called' his manager, on my phone by the way!!! Very rude tactic.. The 'manager' took off $100. Then I told him that was too much. He called the manager back and offered me $2300.00. I told them that I had to shop and compare other models and price points. They told me that the price was the lowest and if I bought it later it would be for the 2499 price. I wrote a check, then the next day stopped payment and canceled my transaction.

The smarmy sales guy, the canvasser, tried to shame me for canceling the contract. He tried to shame me for causing his sales person to be eliminated from the contest. I say shame on you, kirby for teaching these people these underhanded, dishonest, and classless sales tactics. The reps must let people make up their own minds on their own terms. Because of this awful encounter with the Kirby people/products I will never consider a Kirby vacuum. I am also shocked that with the way your sales reps misrepresent themselves and the product that anyone has ever bought a Kirby!!!
Alienmartian Send email
 
Feb 27, 2012

Scam and abuse!

Just bought a kirby yesterday. Grew up with one many years and remember using the thing for YEARS. There is no doubt that it is a far superior machine than any other vacuum. Including the dyson. I go through a 200 vacuum at least once a year and to be honest, they are not comparable to the kirby. The financing allows me to finally own an awesome machine that will last for decades and work better than any other over priced piece of crap. The guys were a bit pushy, but they have a really shitty job and I'm glad I was able to not be a waste of time for them.

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