I purchased a Kirby vacuum cleaner and I hate it. It is so hard to use and it does not do what it is supposed to do. This vacuum that is supposed to have the best suction won't even pick up strings off the floor. I studied the instructions and followed directions to lower the beater brush because this was the answer to the problem according to their instruction manual. I started vacuuming my kitchen floor and bent down to pick something up that the vacuum would not, and it put a hole in the floor the entire length of the beater brush. Do not buy this vacuum it is a ripoff.

hey try this.. for the hard floors turn the belt off.. this will stop the beater brush from spinning, but when you are back on the carpet turn the belt back on, this will make the brush spin.. i think you probably might have some soft laminate flooring.. so the brush roll probably ate it all up.. that kinda sucks.. just try that out if you want