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Kitchenaid

United States,
Utah

Consumer complaints and reviews about Kitchenaid

A&e Factory Diservice Send email
 
Mar 15, 2012

repair and break all in same day

WELL YOU ALL KNOW THIS STORY, SCHEDULE APPT.TO GET NEW HINGES ON A 1 YEAR OLD APPLIANCE.PART ARRIVES IN 3 DAYS, BUT REPAIRMAN CANNOT ARRIVE FOR 10.THEY CONFIRM PRIOR TO SERVICE DAY THEN CANCEL THE DAY THEY ARE TO ARRIVE, A FRIDAY, REPAIRMAN CALLED IN SICK. 14 DAYS ARRIVE PROMPT AT 8:45, APPT WAS FOR 8:00 A.M. SPEND ABOUT 1 AND 1/2 HOURS INSTALLING FACTORY INSTALLED BENT HINGES, COST OF $400 FOR PART AND LABOR COVERED UNDER EXTENDED WARRANTY, DISHWASAHER WAS ONLY $800.WOW THEY MAKE MORE THEN MY INTERNIST.NOW THE FUN DISHWASHER IS PACKED TO HILT GO TO TURN ON, NOW MIND YOU THERE WAS NO PROBLEM WITH DISHWASHER OTHER THAN BENT HINGE.IT 10:30 PM BUT DISHWASHER WILL NOT START.CALL A&E OPEN FROM 6AM TO 12:30 PM CST CLOSED FOR DAY EVEN THOUGH IT IS 10:30 CST. ...NEED I SAY MORE...UGGGGGG!!!
SearsCare Send email
 
Mar 15, 2012

repair and break all in same day

Hi a&e factory diservice,

I'm Scott and I represent the A&E Solutions team. We located your post here and wanted to reach out to connect with you. We're terribly sorry your dishwasher repair has been such a troublesome and aggravating experience. Being without the appliances we have come to depend on is never easy. There's no question that repair appointments plagued with problems only add to the frustration. We'd like to look into this for you. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the dishwasher is listed under and we will contact you directly. In addition please include your screen name (a&e factory diservice) in your email so we can reference to your posting.

Thank you,
Scott J.
A&E Cares Social Media Team

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