To whom it may concern,

I had bought an e-ticket just now via KTMB Apps, the payment was successful as it was deducted from my bank (through Maybank2u). However, it shows runtime error when refresh back to the ticketing page and display "Payment Unsuccessful". When i went back to KTMB Apps, my ticket is not in the system and I couldn't see the ticket reservation. Please help me refund this transaction.

Below are the details of the purchased ticket :

Date/time: 11-Apr-2019 17:53:45 PM
Bank Ref No: 6372560371
Merchant Name: IPAY88 (M) SDN BHD
Merchant Order No.: T209534769800
FPX Transaction ID: 19041117529754
Amount : MYR 77.00
Payment method: Maybank2u
Product Description: KTMBMOBILE

Looking forward for some replies. Thank you.

Regards,
Amirul Faiz

Email: [email protected]
Contact No.: +60195103504