Billy Magee must be a Lazboy employee who doesn't want to lose his job!!! Everyone knows about die lots who work at Lazboy!!! The customer was right!!!

I am curious as to why the customer waited 6 months to complain about not having his order.

Try Mor Furniture next time. It's not far from LB. Better yet check out The Old Cannery.

My wife and I ordered a sofa and an ottoman after we got married because we had no furniture. So in August we placed the order with the sales rep. and he told us it would be 6-8weeks, we thought it was alittle long but decided it would be worth the wait! Then 6 months rolled by, we asked what happened. The customer service lady was very rude to my wife and said she has no idea why its not done, and she has no way to contact the factory! Then we finally get our sofa but no ottoman! They had no idea where it was. It took another 3 months for them to get it to us and when it arrived it was the wrong COLOR!!! So they sent us another one and it was the wrong COLOR again!!! So we finally had them give our money back(for the ottoman) after 10 months of pain and agony, NEVER SHOP AT LA-Z-BOY AND ESPECIALLY NOT THE ONE IN TUKWILA WASHINGTON! THEY ARE ALL SO RUDE THERE AND NOT HELPFUL AT ALL.

That's because your shipment was at the port in NY waiting to be brought through customs. Lzb is a piece-meal operation. The leather and fabrics are sewn together in China and then shipped to the US plants to be assembled. By the time it finally arrived at the lzb plant/warehouse the dye lots were unable to be matched - hence the wrong color. Definitely not a customer error - it's called lzb not wanting to take responsibility for their actions and not be honest as to how their product is manufactured.