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LC van Rental

United States

Consumer complaints and reviews about LC van Rental

Trevor Marnock Send email
 
Jan 9, 2019

Lcvanrental

Paid deposit for minibus but had to cancel and so far full of excuses as to why it hasn't been refunded,keep promising it will be paid that day but never happens
davidbriers@blueyonder.co.uk Send email
 
Nov 4, 2018

Refund not received when they cancelled booking

Low cost car and van rental cancelled the booking and promised a refund plus difference if I found a more expensive replacement. Over two months later no refund of the deposit and no refund of additional expense incurred. About to send a formal letter from Which website.
Dave And Jo Send email
 
Feb 23, 2012

Deposit not returned

If everyone contacts Consumer Direct on 0845 404 0506 they can pass the information onto Trading Standards.
Mark Chappell Send email
 
Feb 23, 2012

Deposit not returned

I have tried sending formal letters to LC Van Rental/Budget Van Hire to two different addresses (one on their web sites and one a bloke on the phone for them gave me) and both times the mail has been sent back to me! Does anyone have their proper address? They've stopped replying to my e-mails now so I have contacted watchdog, could others do this if they feel the same?
Dave And Jo Send email
 
Feb 23, 2012

Deposit not returned

We too have a similar story and are trying to get a £399 deposit refund. We have contacted WatchDog through their Website, perhaps everyone else could do the same.
We will go to the small claim court if necessary and have told them so. They do not seem bothered.
Salrab Send email
 
Feb 23, 2012

Deposit not returned

Has anyone managed to get their correct correspondence address? I am also going for a small claim court case so would need that addrss. Thanks.
Madeleen Potgieter Send email
 
Feb 23, 2012

Deposit not returned

We booked a 9-seater minibus for our holiday in the UK in December 2010. This was confirmed with reservation number TRZ412986 and we paid a deposit of GBP400. On 22 December 2010 we cancelled the minibus (Tony from LC Van Rental's suggestion) because they could only offer us a 7-seater van as the 9-seater were "snowed in at Manchester" and we wanted collection of the 9-seater in Wakefield.

Long story short, we cancelled the minibus on 22 December 2010 on the phone with Tony and followed it up with an e-mail on the same day. Since then, 22 December 2010 to today, 15 April 2011 we have not received our GBP400 back.
Mark Chappell Send email
 
Feb 23, 2012

Deposit not returned

I was quoted £410 by this company for a 9 seater van inclusive of AA breakdown, insurance and mileage and paid a £245 deposit to secure the booking. When the van turned up I was charged another £1105 (including £500 returnable deposit) and was told that I would have to pay it if I wanted the van over the weekend and the issue would get sorted the following week. LC van rentals seem to be a broker company. I only got part of my deposit back due to excess mileage, which was supposed to be included in the quoted price! I am owed nearly £550 and despite the fact that I am willing to take them to small claims court they don't seem to be worried, but I'm going to do it anyway!

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