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LegalWise

South Africa

Consumer complaints and reviews about LegalWise

shihaamgrever Send email
 
Nov 29, 2017

poor service

I phoned and logged my query - emailed all info that was needed from us, got no response. We had to follow up ourselves and received pathetic, slow and unprofessional service. We are currently busy resolving our own issue, driving up and down as we received no joy from the "attorney" appointed to assist us. We have been paying for 4 years and this is our first attempt as requesting assistance from legal wise for a petty traffic fine, if Legal wise cannot assist with a petty issue i have absolutely no faith in them for anything that really matters. We wasted money paying them for 4 years, we could've been paying a real professional agency who is willing to assist and not just in it for the money.
sizwe Send email
 
Oct 6, 2017

Appointment

i am disappointed in the manner which Legalwise has handled my urgent matter. i was booked an appointment for 13h00 today at the Joburg office and was meant to meet with Lungile Ndlovu on arrival i was informed by the receptionist there was no appointment made and Lungile was gone for lunch.

certain matters require urgent attention and felt there was no customer service at Legalwise. am considering moving to a company that prioritises customer service.


have given the company numerous chances to make up for the blunder but i guess my membership does not take priority, there are better clients to serve.

Am still awaiting a call from the complaints department which is currently having lunch.

call if you still want to and if you don't just cancel the policy.

0744965320
Pam Henry Send email
 
Sep 28, 2017

No response from appointed attorney

I was appointed a Attorney to a case a logged and up to date left I lost count how many massages. I cant believe being a client of legal wise I am being treated like this. With all the complaints I DOUBT any one will respond to this even 0610966539

Good day
We have referred your matter to the attorneys same day after you have sent us the signed form and they were supposed to have contacted you within 48 hours after our referral. The name of the attorneys is Radzilani Attorneys and can be contacted at 011 622 1212 for consultation.
Our apologies for the delay on this matter.

Kind regards,
Mr THINA MAKHANI
LEGAL COUNSELOR
LegalWise Florida
__________________________________________________
Tel: +27 11 470 4208 Fax: +27 11 472 1018
e-mail: thinam@legalwise.co.za
Legalwise Building, Cnr Goldman Street and 2nd Avenue,
Florida 1709
__________________________________________________
81036540//AV002745 Send email
 
Jun 19, 2017

No Resolution to case

: RE: N OLIPHANT// PN:81036540//AV002745
I have been paying legalwise for approximately 15 years and when I submitted my case last year ,the attorney allocated was no longer dealing with my case ,the attorneys allocated send me letter instead of the person who owes me the money and after that they could no longer help,I then called and complianed and I asked that my membership be cancelled,then immediately they cancelled it with no hesitation,the attorneys are not infomred that I am cancelled as a member and is asking me to complete documentation and now i need to start all over again.I must say this is the worse service I have ever received from a compnay that you invest your trust and money in.
DocKing Send email
 
Mar 21, 2017

Bad service

Having being a member for over 20yrs, I thought I was legally covered by Legal Wise, until the day I lodge a claim, then I discovered that this was a LegalScam. These are bunch of people we are out there to rob people of their money.
Having to read other people complains from this Company, i was shocked that they are almost similar.
They don't do follow ups, stuff is incompetent, even their Customer Care just don't care.
I had to go to another Branch for better service thinking maybe I might get the help I need, it was worse.
Please don't join this LegalScam, there are other better options out there.
I have since cancelled my membership, just sad I can't claim my subscriptions back.

Doc
Policy number: 1073696
MarietteMyburgh123 Send email
 
May 13, 2015

Poor Service Delivery

We went to see a Legalwise consultant at the Pretoria office in March 2015 to open a case against our previous landlords that deducted money from our deposit unlawfully and refuse to pay interest on the deposit.

The consultant appointed to my matter was Mr Phathutshedzo Rapea (phathutshedzor@legalwise.co.za). At first we thought that he will really be able to assist us in this matter but after several emails requesting on progress without any success, we realised that paying Legalwise for possible future service has been a complete waste of money. Today is the 13 May 2015 and to date have not received any positive feedback on what has happened with my case. I had to approach now a private laywer to assist me and to provide me with real service. I will never in my life trust them again and will tell everyone as far as I go not to even consider joining them.

Mariette Myburgh
(Policy in my birthname as Maria Holtzhausen)
Policy number 11692513

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