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Leons Furniture

Canada

Consumer complaints and reviews about Leons Furniture

pncmunro1 Send email
 
Jul 23, 2019

False Advertising and Misleading terms and Conditions

BUYER BEWARE! There is no such thing as "Integrity Pricing" at Leon's. Last week we bought 2 recliners on their "SAVE THE TAXES EVENT". The price on the chair says, $598.00, we go to the desk to pay, the salesman prints our receipt and tells us, "to make the gov. happy, they lowered the price to $529.00 and "PUT IN THE TAXES", which came to the same price on the chair, BUT WE DID NOT HAVE TO PAY THE TAXES, whaaaaat? Today, we see that they have a new ad and the same chair is now $250.00 less than what we paid last week. On our receipt it states, "Leon's exclusive Integrity Pricing means they will give you the lowest price within 60 days of your 1st purchase, "UNDER THE SAME TERMS AND CONDITIONS". Today we go in for our refund and we are told we would be paying taxes on the new price. The manager tells us that the "SAVE THE TAXES EVENT" does NOT mean we don't pay the taxes. He arrogantly and persistently told us, just look on your receipt, "YOU DID PAY THE TAXES", how wrong and deceiving is that. He also states that you can't "double dip" on the taxes, meaning, you cannot have the price of today's sale for the price of last week's sale. Beware, read the fine print because SAVE does NOT mean SAVE and Integrity and their word is also a false and misleading statement. Never again, will we shop at Leon's and we will be sure to spread the word of how wrong their advertising is.
lastroman Send email
 
Apr 20, 2016

headboard deterioration

Leather headboard, purchased at Leon's cracked .
The nature of damage looks like PVC was sold instead of leather, mentioned in contract.
Absolutely no assistance from Leon's.
Customer service is on level of 3 d world country.
Looks like wrong people running now old business.
User925788 Send email
 
Mar 31, 2012

Buyer beware with Leons!

Check your receipts as well, when buying stuff at leons. Do your own calculations coz, "for some reason" they're charging more tax! We bought a furniture, price was $398 with a 5% tax, it should cost us $417.90, buy their till says $427.85. A difference of $9.95, we told the sales man and he talked to one if the supervisor (i think) and she gave us a refund but she wasn't happy about it! She didn't even apologize, she didn't even looked at us. And yeah, they don't tell you the sale was final, we decided to return one of our puchases coz it didn't fit, the product was still in the box, not open! ( we bought 2 ) they didn't give us a refund, they just gave us a store credit! So, yeah, beware of them! Especially on charging tax!
Send email
 
Feb 23, 2012

Fake prices!

Leons advertised a Panasonic 32 inch TV on it's web-site for $479. I thought this was a fantastic deal so I went to the nearest Leons store to pick one up. I saw the TV with the $479 price tag on it and another customer speaking to a salesperson about it. The salesperson called the manager who claimed it was a mistake and would not honor the price even though it was on the national web site and clearly marked on the TV. The manager's excuse was that they have a disclaimer on everything so the price you see isn't necessarily the price you will pay. There was no attempt whatsoever to give us the TV at that price or even offer some kind of compensation for the "error".

LEONS SUCKS!!! Do not trust them for anything. Our complaints to head office about the issue also fell on deaf ears.
Alisha06 Send email
 
Feb 23, 2012

Fake prices!

I purchased a couch and tv from Leons in Edmonton a few months ago. The sales person followed me and my boyfriend around in the store, adding absolutely no information about the products. He kept following us until we got to the counter to pay after my boyfriend gave me more help than the salesperson did.

The man working there rushed to get behind the computer and put his name on what I can only assume was comission. I decided to use their financing plan. Everything seemed fine until a few weeks later when the furniture was supposed to be delivered to my home.

First, they were late in delivering my couch and tv but no one contacted me to let me know. So, I took a day off work to be there when the furniture was delivered and no one at leons even tried contacting me to let me know the furniture wouldnt be coming that day as it was planned. I had to call them and finally after being put on hold for almost an hour and being transferred several times to different departents they told me they would have to get it on the trucks and deliver it all next week.

At that point I wasnt upset. I understood mistakes can be made. A week later, when the couch and tv were delivered the two men carrying the furniture scraped the walls and the furniture on the way into the house. And then, when I had to take the wrap off the couch and tv I noticed that Leons failed to put the stain guard on my couch. It was worth a few hundred dollars and I wanted to get the product that payed for. Leons wasted my time and ripped me off so I called their North Edmonton office to set things right.

Everyone on the phone was extremely rude. They either had no idea what they were talking about or transfered me to someone else before they even took the time to hear what was wrong. Some of the representatives actually told me they couldnt help me because they said that the account was under my boyfriends name! They put my boyfriends name instead of mine making it so that half the representatives were too incompetent to understand that it was my account. So, I asked to speak to one persons supervisor after another until I could speak to someone who could help me fix this problem. Finally I talked to the manager of the north edmonton leons and she was not only unsympathetic but completely rude. She told me it shouldnt matter that there was no stain guard on my couch, that my account was somehow put under my boyfriends name, or that I took another day off work just to get what I paid for and had already been on hold at that point for over 2 hours.

She even started arguing with me that I should have no problem with a couch that wasnt stain guarded (something they charged me about $200 to have on my couch) I explained to her that because it was not stain guarded it was not the couch I ordered and I wanted it to be sent back. The manager refused to help. She didnt seem to understand that not giving a customer what they paid for was wrong. She laughed at me told me I was being unreasonable and completely refused to be accountable or make any steps to correct their mistake. After talking with her for half an hour I suggested that I just keep the couch because I couldnt afford to take another day off work to deal with Leons mistakes and that she refund me the amount I paid for the stain guard. She refused and instead offered to take $10 off of my order.

Purchasing from Leons was a BIG mistake. Every level of staff I dealt with were completely incompetent. No one had any idea how to do their jobs and when they were approached after the mistake they were only rude and impossible to deal with. For anyone out there looking to make a future furniture purchase save yourself the stress and time and purchase your furniture elsewhere.
Send email
 
Feb 23, 2012

Buyer beware with Leons!

I will never again purchase from the Darmtouth store of Leons. I bought a washer/dryer and pedstals. The washer wasn't working properly from day one. I called the idiot sales rep who said that they don't take back washers, I had to go directly to Whirpool to have it repaired! IMAGINE, not even one day of having it working and I, the VALUED customer had to get repair service! It still isn't working properly and they wont take it back. I am lodging a complaint with consumer affairs on the issue. Doesn't seem fair to me that a new appliance cannot be returned and of course, Leons DOES NOT STATE THAT ALL SALES ARE FINAL. Trust me, they are so BUYER BEWARE.

The pedestals arrived a week late and the delivery chaps wouldn't install them. Said that the sales rep should have informed me of this during the purchase, which he did not. Imagine having to lift a 150lb washer to install pedstals? How does Leons expect a single mother to accomplish that?

BUYER BEWARE WITH LEONS! What a scam they are running.
Popsy Send email
 
Feb 23, 2012

Buyer beware with Leons!

Have dealt with Leons for about 20 years. Live in different area now and have nothing but problems with purchases over last 3 years. This company has gone downhill as far as quality. Perhaps their Purchasers should be taking a second look at who they buy from if items are always damaged or poorly made. I'm not interested in their products anymore. I want 'peace of mind' that they say in their policy. But if something is going to break or is already broken, then frustration is placed on the customer, where's the peace of mind? They used to stand behind their products, now they are only concerned about profits. After 20 years I will Not be buying from them again. Pride is passe. And Customer Service is an oxymoron. And sadly it's not just Leons.
Popsy Send email
 
Feb 23, 2012

Buyer beware with Leons!

Have dealt with Leons for many many years. Live in different area now and have nothing but problems with purchases over last 3 years. This company has gone downhill as far as quality. Perhaps their Purchasers should be taking a second look at who they buy from if items are always damaged or poorly made. I'm not interested in their products anymore. I want 'peace of mind' that they say in their policy. But if something is going to break or is already broken, then frustration is placed on the customer, where's the peace of mind? They used to stand behind their products, now they are only concerned about profits. After many years of happy purchases, getting quality I paid for, I will Not be buying from them again. Pride, quality and workmanship are passe. Customer Service is an oxymoron unless you are up for a drawn out battle to eventually get what you should have gotten in the first place. And sadly it's not just Leons. Some will fight some will not. They bank on the 'will nots'. And Prozac sales increase. Happy shopping. I hope Papa Leon isn't rolling over in his grave.

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