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LifeTime Fitness

United States,

Consumer complaints and reviews about LifeTime Fitness

Twelvecan Send email
Feb 23, 2012

Unauthorized Membership Charges

Class action lawsuit now forming

Lifetimefitnessclassaction dot com
Anne1 Send email
Feb 23, 2012

Unauthorized Membership Charges

A membership was opened last summer for my nanny to enable her to bring my daughters to the pool at Lifetime Fitness. Upon opening the membership for her, the salesman at Lifetime agreed to set up a two-month membership for her that would end prior to her leaving to go back to school. Lifetime continued to charge their student "flex rate" to my credit card each month, and it wasn't until I cancelled my own membership that I realized they were still charging me a monthly fee for my nanny. I notified Lifetime immediately, but the salesperson ignored my emails and the customer service rep would not credit my account. The customer service rep will only cancel my account with a hard copy signature delivered to their center, despite multiple emails indicating that continuation of the membership past July was never authorized by me and despite repeated requests to immediately cancel the account and refund previous charges. The salesperson was willing to promise anything in order to obtain the original membership agreement, and has shown that they will use dishonest techniques to establish accounts but will not even follow through to resolve issues and attempt to deal with dissatisfied customers. I do NOT recommend Lifetime Fitness and caution any consumers to be wary of promises made by "schmoozy" sales reps, read the fine print and watch your credit card statements carefully to validate that you are only being charged what you agreed to.

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