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Lim Pooi Yee

Malaysia

Consumer complaints and reviews about Lim Pooi Yee

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Nov 17, 2019

Change plan from first basic 38 to XPLite

Changed from basic 38 to xp lite.

Was not advised that all remaining data from first basic will be forfeited upon change of plan. Have around 6G left when subscribe to the new plan. All gone down the drain.

Was not advised that subscription for unlimited facebook will be terminated upon change of plan.

Staff like not trained. Felt being cheated and ripped off. The remaining data is part of the service that has been paid for. Celcom has no right to forfeit my data.

Request to revert back to old plan but staff was not helpful, citing thay are unable to do it. I wouldn't had change to the new plan if i know my subscription for unlimited facebook will be terminated. I seldom call. So XPLite package with unlimited calls is useless to me. I only use facebook most of the time.

Request celcom to revert my plan to basic 38 with unlimited internet and give me back my 6G data

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