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Lincare

United States

Consumer complaints and reviews about Lincare

_JT Send email
 
Apr 5, 2017

Lack of service/gross incompetence

My doctor ordered a 4 wheeled walker for me on March 3. A week later I called and was told we just entered your order and we will call you when we want to deliver it. No such luck. I saw my PCP on the 16th...she asked where my new walker was...I still hadn't received it. I called on March 30th and was told they would return my call that day. No such luck. On April 3rd I called and cancelled my order and was told 'ok'. Amazing I called another company and my new walker was ordered on Tuesday April 4th and it is being delivered this morning.
Lincare has offices here in the metro area and the company that is delivering today is from Tacoma. I have never seen such incompetence in a medical supplier. I use NORCO but Lincare has the Medicare DME walker supplier contract. I am going to ask my PCP to refrain from ordering anything from them again. I am so grateful that I wasn't waiting for oxygen...I would probably not be alive to write this review of a company that shouldn't be in business.
penaes Send email
 
Mar 31, 2017

Billing of Turned In Equipment / Overcharging

I am being billed $545.40 for a "walker" that I returned to the Lincare company. They have already charged Tricare $176 for the same. Never heard of a walker that costs $721! Reminder, this is a sale item, not rental equipment. I have called numerous times and they continue to say that they are working on it, they'll call me back (they never do). But I keep receiving the bill for the same amount and nothing is being done to reverse the charges for an item I returned to their office.
evanlovesmets Send email
 
Mar 28, 2017

Getting new equipment

Still waiting on a home ventilator which was ordered by my physician on February 1. Company has been slow to get things done, and has apparently been errant in submitting information to the insurance carrier which has me wondering if it is worth it to stick with this company or whether I would be better off starting anew with a new vendor. New supplies for existing equipment are overdue, and I wonder if the ventilator will ever be delivered. My advice: use another company!
igh Send email
 
Mar 20, 2017

Fraudulent Billing

Just looked at our Credit Card charges from last week and there was a $275.86 charge from Lincare....WE HAVEN'T USED LINCARE IN OVER A YEAR!! What's with this. Then when I called the local office, they had us call the billing office in Spokane, Wa. I was on hold for 20 minutes for a representative. Then when she came on the line, it was like talking to a zombie.
We've switched to Norco.
very disappointed Send email
 
Mar 14, 2017

Personel

Called for billing information. When the rep heightened her attitude, I asked for her supervisor. Quickly learned where CS got her attitude. Hung up without any answers that made sense.

The double charge for rentals (which is a concept I disagree with), then charged in one month 4 times (invoice is very confusing).

If there is any other company you can deal with, do it. Our doctor will be informed. Called our insurance co, fraud dept. She actually apologized for Lincare's attitude.

I will leave it in the fraud dept's hands.
Frederickmoulton Send email
 
Mar 11, 2017

Cpap Scam

I would recommend anybody avoid this company. Ordered supplies; tube, filter, mask from them. In addition to charging hundreds of dollars to my insurance company, they shipped a moisturizing attachment for a few hundred dollars more. It was sent back and of course no credit was issued to the insurance company. Now they want me to pay $157 for my portion! ridiculous. On Amazon the hose is $6.00, filters $8.00 and mask is $48.

As soon as I send this I will be filing with the Better Business Bureau, Interstate Commerce Commision, and Federal Trade Commission.

If you have been scammed by this company, take the time to file with the above three agencies also. It is the only way companies like this can be stopped from stealing from others.
Krbaker Send email
 
Mar 4, 2017

Medical neglect

These people have kept us running in circles for over a month. They told us to come pick up the machine and then again did not have it. At first I thought that they were just unprofessional, them it was clear that they were just liars. They lied to me and my spouse. They lied to the doctors and then after not having the right equipment blamed the doctors told us we should find new physicians. Then called the doctor and told them something completely different. It's been three months since we started this whole process and still no machine. When I called the complaint line they actually told me I as the patient needed to call the dealer to see if they had the equipment we needed. I've been hung up on, spoke to like crap, and these people don't know how to return a phone call to save their life. My insurance requires us to use this company because it's the only one in the area. We will probably die before they get there crap together.
rdewitt24 Send email
 
Feb 14, 2017

Poor, poor, poor service

This has been going on for well over a year We have been trying to get a portable oxygen concentrator for my husband. Heck, he could be dead by now and these folks wouldn't care or have a clue. We asked for a small light weight concentrator for him...one around 5 lbs. No problem, several months later Lincare sent him a 16 lb unit. We refused to accept the unit. That was in July of 2016 and started the process over. I talked to them again in December 2016...."OH we dropped the ball, but we'll get right on it." I just got off the phone with Lincare again today - February 13, 2917. "OH, I see the notes from December....that person is not longer with us" Guess what....they dropped the ball again. Nothing has been done! Imagine that! "We'll get right on it and I'll call you back by the end of the week." Like I believe that is going to happen! I figure my husband is going to be dead before we every see the portable concentrator.

My question is WHO oversees these clowns. I am used to a corporate environment where "results" are expected. HOW, how can medicare allow this company to hold very, very ill people hostage with their incompetence. Shame on LINCARE and shame on Medicare.
rdewitt24 Send email
 
Feb 14, 2017

Service and Assistance

This has been going on for well over a year We have been trying to get a portable oxygen concentrator for my husband. Heck, he could be dead by now and these folks wouldn't care or have a clue. We asked for a small light weight concentrator for him...one around 5 lbs. No problem, several months later Lincare sent him a 16 lb unit. We refused to accept the unit. That was in July of 2016 and started the process over. I talked to them again in December 2016...."OH we dropped the ball, but we'll get right on it." I just got off the phone with Lincare again today - February 13, 2917. "OH, I see the notes from December....that person is not longer with us" Guess what....they dropped the ball again. Nothing has been done! Imagine that! "We'll get right on it and I'll call you back by the end of the week." Like I believe that is going to happen! I figure my husband is going to be dead before we every see the portable concentrator.

My question is WHO oversees these clowns. I am used to a corporate environment where "results" are expected. HOW, how can medicare allow this company to hold very, very ill people hostage with their incompetence. Shame on LINCARE and shame on Medicare.
BWC Send email
 
Feb 3, 2017

Lincare of Rhode island/East Providence

Recently fitted for CPAP machine. One of the most frustrating experiences I've ever had, consumer-wise. The woman fitting me insisted that Res-Med did not make extra-small masks for women, but they do. The current "small" mask covers from my nose to nearly under my chin. Second, she negledged to tell me about comfort straps which make sleeping on one's side much more comfortable. Third, she spoke very poor English, and was unable to explain the machine in simple terms, adhering to the gobblety-gook bureaucratic language...i.e., a "prescription" from a doctor was an "order," not a "prescription," which I found confusing since I had to finally guess at what she was talking about. It could have taken 5 minutes, max, but took about an hour to cut through her adherence to manual-speak. The guy who was in line ahead of me was trying to get a new tubing, and was super frustrated at his inability to get anyone to pay attention to him and walked out, shouting "Incompetent!" I agreed with him after my experience. Do I have to put up with this company, or this particularly incompetent branch?
Wheeler Send email
 
Jan 29, 2017

Lincare Oxygen Patient Refused Oxygen

Called to get emergency oxygen, but was refused by Brad in St. Paul and Evan in Golden Valley, Minnesota. Unbelievable!! Both were on call this weekend.
Janie43777 Send email
 
Jan 24, 2017

I have repeatedly 3x called for a financial form. They say they'll send one but none ever comes

I filled out a patient financial form. Returned it promptly two days later. They said they never received it. So I asked for another one. They said they would. They never did. I called again. They said we'll send one. No form. Tomorrow I'm sending my husband for a form. I will be mailing it with a confermation that they received it. I have dealt with them for my husband in the past. It was a good experience. This time for me it's been crazy. I had an issue with my CPAP light blinking. I called stupid nurse knew nothing about how or what to do. I told her the trouble shooting guide said possiblity the water tank wasn't being read by the machine..The nurse said we'll you don't need it to use it. Brand new machine ..That's crazy.
Max1934 Send email
 
Jan 14, 2017

No service for 2 years

When I call Lincare, I have to beg, literally beg for service. There is always some ignorant woman who keeps saying in broken English, "I'm sorry but your account have been deactivate." Not deactivated...deactivate. They showed up after 6 months of begging with a mask for the nebulizer that was the size for a toddler. This company needs to be replaced by a company that cares. I've read these posts and Lincare is going to be liable for wrongful death due to the idiots that work in their office. I'm going to call their corporate office tomorrow and report this negligence that will eventually cost them their company!!!!
1grammafat Send email
 
Jan 10, 2017

Extreme poor customer service

Where do I start....approx 4 months ago I requested a new portable O2 tank mine was cracked and difficult to fill until the day the difficult became not at all...they said THEY were waiting for a shipment to arrive...4 months??
NOT until I called repeatedly and a few cuss words later a new one they PROMISED they would schedule and be there. I waited and waited...and called only to be rolled over to answering center and when I DID reach local office they said I would have to wait till the next day. They PROMISED someone would be there. Got later and later and later.
No call no show. Called corporate. Customer service PROMISED someone would be calling me shortly. 3 hours later after doctor's appointment..NO ONE and I mean NO ONE from Lincare called to follow up.
NOW 4 hours later..I called my medical insurance co to start the process of changing O2 vendors. But, guess what, Lincare has to fax the doctor's orders to the new company. AND the saga continues...going to get this on every social media I can.
rlbuss Send email
 
Dec 23, 2016

No oxygen for my wife.

My wife was in Denver and the doctor sais she needs oxygen, the hospital gave us one tank for the night and filled out paperwork and sent it to LINCARE to deliver tanks to our house. We drove back home and received no phone calls from Lincare. I went to the local Lincare office and they were closed for the Holidays on fri, sat, sun. Now what is my wife going to do. I have been told that Lincare is the worst company for any help. I hope they enjoyed the Holiday, I will not. I also know nothing will be done about this as the world has a "I DONT CARE ATTITUTE". There time will come.
winreal Send email
 
Dec 2, 2016

TERRIBLE CUSTOMER SERVICE AND BILLING

My local office is great - they answer the phone and try to help. The 888-544-2715 f and 988-293-5801 are ABSOLUTELY TERRIBLE. The hold time is ridiculoous. Lincare - you need to hire more people.

I tried to correct a bill and waited on hold several different times so long I gave up. I hung on another only to have the phone
disconnect after what seemed like 45 minutes.

Now I am holding again to let them know that I have called 3 times to say do not auto ship me yet every month I get another shipment.

They need to do an overhaul of their customer service as now the shipment department (another time wasting call) told me
that they never received any of the THREE calls I made saying stop auto shipping me.
mountain12 Send email
 
Nov 18, 2016

delivery of Oxygen /return phone calls

As I am ready complaints above This holds true for Lincare in Brookfield, Wis. I am now up to 15 unreturn phone calls. No manager has EVER called back. Unable to obtain cpap supplies for my Mom even though Dr orders have been sent, complete sleep study sent. Still nothing. Threats to not deliver oxygen. There is no accountability, NO customer service. I have started a medicare complaint.
Rebecca A Brown Send email
 
Nov 8, 2016

Cannot get Oxogen and cpap

The order person at linncare in lakewood colorado @ 788-0700 sucks at her job she's a bitch to everybody.
I've been trying to get Oxogen and a cpap since September 14th 2016, order was submitted and confirmed, many calls to her, she was very rude, many excuses, sent a new order oct- 2016 confirmed, same excuses many times again blaming it on medicaid, I called medicaid they have never received a request, we had Dr Drieling resubmit order again today 11-7- 2016, she said she did not get it, it was confirmed Dax,

My name is Rebecca A Brown
720-322-5922
Linncare office 303-788-0700
Dr lisa Drieling lakewood colo
303-893-8900

Please help us
Riley Send email
 
Nov 4, 2016

Change of cpap settings

The difficulty in obtaining essential supplies when pulmonologists are changed is astounding. His waterchamber remained broken making his cpap machine useless for over 3 weeks. A call to his current pulmonologist was simple, "would you ask Lincare to send a copy from his chart for the original machine?" SIMPLE request, answer "we don't have that and no you can't have what we don't have." Finally, after begging, i obtained it.
NOW the hospitalist has faxed an order for pressure changes and after three phone calls and an hour gone by, "no we don't have it, but will change it when we get the order." All while I watch Phil continue to have several apneic episodes.
Now it's 7pm and no one called to say they did not receive dr. orders. SOoo, I've been lied to, again!
mhuenec1 Send email
 
Oct 19, 2016

Billing someone who is dead

My father has been deceased since July 4th and despite numerous phone calls and faxed death certificate he is still getting billed for oxygen that he quit using in June as that is when he went into hospice.
SJT Send email
 
Sep 26, 2016

Cancellation of financial waiver with NO NOTICE

Email Sent to Lincare, Tricare, Optigen and Congress

To CEO, President of Optigen/Lincare,

I am writing you to inform you of not only HORRIBLE customer treatment to Tricare Patients.

- In Sept 2012 I signed a financial waiver form and have not been billed since for customer amount due.

- In Sept 2016 I received a bill for the first time for supplies.

- Customer service reps at your companies, said yes, all waivers have been cancelled and requires yearly re-submissions, and this was at the governments direction. And that I must pay this bill, even if I submit another hardship waiver.

- I explained that was understandable that yearly submissions are now required, and would submit but WOULD NOT pay for this bill, as it is, was, and remains EXCEPTIONALLY poor customer support and service to veterans to drop all waives without notice, or a heads up... then bill them, and get them to pay for any bills that were sent. UNSAT...

I realize that this decision was made at a very high level, and a cost benefit study must have been completed to take on any customer complaints by dropping the boom this way, vice paying the administrative cost of notifying ALL customers on waivers that the rules are changing, please submit new waiver in 30 or 60 days or you will be billed type of approach...

You made a poor decision. I think Tricare, the press and congress will be VERY interested in hearing how you are treating veterans and making business decisions based on cost to your company vice service to veterans.

I will be taking this story to not only just about ever social media outlet, but as far as I can go up the Tricare decision tree, as well as congress, BBB, and all veterans groups.

Very poor decision... and I could tell I was not the only unhappy customer from my conversations with your customer rep, and it will be easy to create a very substantial social network movement to get Tricare to reconsider you company and their continued use of CPAP supplies from your company..many have other options, VA etc..

I told your customer service rep to send another financial waiver form and I would resubmit.. but this is NOT the case.... I do not intend to re-submit.. I turned in one in 2012, and if you will not honor that one, I have no other choice to take this issue to Tricare, Press, Congress, BBB, and all veterans I can find on social networking sites. Just for impact to followers, I will be paying the bills you sent and posting them online.....

By this one move and unfair treatment, you are witnessing the creating of a movement that will have a financial impact on your company, how it is viewed by Veterans, the press, congress and Tricare. One year from now, when you look back and say....how did this happen, how did we get here? Just remember this decision you made....to value the customer bottom line to customer support of veterans...

I look forward to your decision, but my guess is I will hear nothing and you will continue to value profit to customer support. Sometimes it takes irking one person who stands up for whats right... that is me... wrong person, with the time, the proper social networking and technical skills to actually follow through with national movement that will, without question have impact...
JOUTHAM Send email
 
Sep 21, 2016

lack of response

I have an Easy Pulse POC..the external battery went bad, and I called Chandler to get another one. It's has been very difficult to get someone to talk to...when I leave a message, no one calls back..when I call down, I always get an answering service because everyone is" in a meeting" I need the extra battery for traveling. As of today, I have been waiting almost two weeks for someone to call me. I have called 6 times and was able to talk with someone one time. Lucky for me I have a really good office just down the street from me in Fargo, North Dakota. Someone always answers the phone promptly..always an employee, calls are returned within half an hour. They have been able to give me temporary help. I have contacted another company that can supply me with a new concentrator if I want to. However,. in order to get medicare to pay for it, I would need to terminate my contract with Lincare. I think the Fargo people would help with that. I will be coming to Arizona soon, and if my new battery has not arrived, I intend to request a new POC to replace the one i have. The complete unit incudes an external battery and my external doesn't recharge. Without that battery I do not have a complete unit. If that doesn't work, I will contact medicare and tell them that Lincare is billing them for a unit that isn't completely usable, and that I have tried notifying Lincare and don't get response, so it appears to me that Lincare might be fraudently billing.
pradamary Send email
 
Sep 7, 2016

Horrible Customer Service

Called to order a bariatric wheelchair for patient on 8/15/16 was told 3-5 business days, our patient had to attend a funeral. I found a company that rents wheelchairs and they ordered one for a week. On 8/24 they still had not received their wheelchair, when I called in they appeared as if I had never called before, no documentation etc. Had MD office refax all requested info, patient demographics, wheelchair 22 inch with elevating leg rests prescription, last face to face within 90 days indicating reason for wheelchair, and insurance info. On 8/29/16 pt was in our office attempting feebly at ambulating, I asked where the wheelchair was, still had not received it. Called back spoke to Claire who reports that they need the documentation again, and that they need height and weight of patient. We measured the patient in one of our 22 in chairs and found out that she 61 inches and 306 pounds and that they should order her a 22 inch chair. Today 9/6/16 I called again, they couldn't find the order, then they said they didn't have the proper documentation. I asked why have they not called me back and asked me to send them what they need, that the patient returned her rental after a week and was under the assumption that she would have her own chair. Asked for supervisor waited 17 minutes and was cut of as he answered, called back on the phone for 5 more minutes waiting for Jeff, was told then that he would call me back. Had to make another very important call for another patient was on my cell phone for 45 minutes and still no call back from Jeff. When I called him back and told him that his staff told me 3-5 business days on 8/15 he stated that was not possible. Then I raised my voice and he told me that if I continued to raise my voice he would not help me. I'm the customer. He told me he could see two orders and that they have the chairs in stock but we did not send the right prescription, yet no one attempted to reach me or the patient in almost a month. During the 22 minutes on hold I heard nothing but the superior service, their outstanding reputation, and friendly and highly knowledgable staff, and round the clock care. At this moment I'm awaiting a fax for the exact prescription they need sent. If I get it right back to them they can "possible deliver it to the patient today or maybe tomorrow since they are in the next town" That is the reason I called them in the first place. Wish I had the number to call CMS and report this.
maryem Send email
 
Sep 1, 2016

Billing practices

Had been receiving INR monitoring and supplies for 3 years at no charge after Medicare. On June 3, 2016 I received a bill for $30.22. When I called to see what it was for, Customer service/bill pay stated that my "Hardship" had expired and that I needed to complete a new form. She said not to pay the bill and that she would mail new form. (I never completed any type of form when I began this monitoring 3 years ago. It was arranged via the phone by my physician.) The "Confidential Finanlcial Worksheet" arrived on 6-10-16, completed it and mailed it back on 6-14-16. On June 26-16 I received a "Past Due" for $30.22. On July 1 I received another bill for $60.44. I called again/spoke to someone who I could not understand, asked for an English speaking Supervisor and was told that "I speak English and will do this for you" - Tried to explain situation, to no use. Hung up and called "another phone number listed on all the paper work I had received - " I am a manager and I will see that a Supervisor calls you back to get this situation taken care of." (As of 9-1-16, NO ONE has EVER called me back about my account). Every month since June I have received new "bills" and have called and left msgs/ I have even FAXED the required information that each new person tells me I should send". Today when I received a "threatening past due notice" and a NEW monthly billing, I was told that all my information was in the system, but that they were way behind and that they would "send an Email to the hardship department to expidite, but you need to pay me $30.22 today to hold this account open; and even if they do approve it, we no longer pay at 100%." When I asked for something in writing explaining that, I was told-"everyone wants something in writing, but we do not do that." No what, I will be contacting my physician and advising NEVER TO USE THIS COMPANY, and to see if he can arrange something else regarding my INR monitoring. THIS COMPANY IS A SCAM, THEY GET INSURANCE MONEY AND WANT MORE FROM THE PATIENT, without any written explanation for any change.
R.Zimmer Send email
 
Aug 31, 2016

Overcharging

The list of complaints I've seen is leaving the solid impression that this business is operating as a scam to get unjustified monies from both insurance companies and patients. I've been billed monthly $1500. 00 for rent of a Bipap.machine which I've found out can be obtained on the retail market for $800. My insurance is rejecting all claims for the rent and has offered only 30% for supplies- apparently the insurance company views Lincare as overbilling in a fraudulent manner and is therefore rejecting their bill submissions. I can tell you that when I went to the Lincare office what I saw was sweatshop work conditions, desks loaded with paper, junk piled everywhere, loud uncouth employees, phones ringing off the wall without people sitting right next to them answering, and the appearance of complete disorder. The place did not present the feel of a health care outfit at all, but rather a telephone mill like you hear about used for scam operations. I would recommend to any current patient of this company to stop all payments, return all rented equipment to their office personally and inform your insurance company of exactly when and where this is done so they can begin legal action to recover payments made to Lincare from incorrect billing.

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