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Lincare

United States,
Florida

Consumer complaints and reviews about Lincare

MaineMan Send email
 
Oct 5, 2017

Lincare overcharges for nebulizer

I purchased a Nebulizer from Lincare INC Medical Supplies in Maine on referral sent to them by my primary care physician. I had no insurance at the time so it was an out of pocket expense. Lincare charged me $500. for the Pari S Basic Package Nebulizer. This same product can be found online for as little as $63.This is an inexcusable rip off and should be a crime.
Why wouldn't my Primary Care Physician give me the referral and allow me to shop for the best price instead of simply forwarding it to Lincare unless possibly he was getting a kickback?
This whole thing reeks of criminality.
tcdelozier Send email
 
Sep 16, 2017

Account classification wrong

Lincare Billing: I was concerned that my insurance was not paying for my husbands respiratory equipment and found out that it was filed wrong - wrong codes. I Called Lincare with the agent from United on the phone who explained the coverage and that Lincare needed to refile with the proper codes, she gave the manager the needed information who assured us she would take care of it. 4 months later, I called the insurance again and we, together, called a manager at Lincare and explained the situation again and was assured it would be taken care of. 4 or so months later I called the insurance company and found out what my portion was and sent it in along with a letter explaining what had happened and that it needed to be filed with the proper codes in order to take care of the bill. A third call with a manager and United Healthcare representative ended with your company hanging up on us. I called a few months later and spoke to a customer rep and was told I didn't have insurance coverage because of a high deductible. I tried to explain that the codes on our account are wrong - we have different coverage than they have on record, she refused to let me get the insurance company on the phone to straighten it out. So then I found someone to give me the number of a special care representative who said he would look into it. I explained the whole thing to him and he assured me he would get down to the bottom of it and call me in a day or two. So a week later, I called him back and he said his managers said I didn't have any coverage because of a crazy high deductible and that was that. He refused to let me call the United rep and straighten it out. If they have done this to me, I am sure they are doing it to others... I paid my part, they refuse to do their or follow their agreement with United Healthcare and my plan.
2974p742t Send email
 
Aug 3, 2017

Lincare unwilling to correct billing

Account opened in June 2016 the billing department listed that my insurance only pays 1%. I notified the office that was incorrect. After several months of billing I set up online with my Insurance company and began to view claims sent to the insurance company and the amount they submitted to me was a lot more than the insurance listed as my responsibility to Lincare. I called their billing department around October 2016 to inquire why they were over billing me. As of July 14th there was a three way call Lincare, My Insurance Co and myself. My Insurance Co confirmed what I had been telling their billing department. The billing for June they never submitted to my Insurance Co but they sent me a bill. I have met my deductible for the year in May. I submitted what my insurance Co said my responsibility was. I called the billing office on July 28th to find out what was going on with the account and was told I had to recertify because my insurance had changed. ( My insurance is the same the only change was they needed to correct their records.) I called my Doctor's office and the Oxygen supplier and neither said I needed to recertify because nothing had changed since I opened the account. 2016 over charged me by $248.84. They never corrected my billing. I told them going forward for 2017 I would adjust payment to them untill the 248.84 was credited back to me. In the month of April I only had to make a partial payment and the credit was fully cleared. Lincare billed me in May and I submitted what the Insurance said my responsibility was. Lincare has always billed me before they bill the insurance. Now I can't check with Insurance for payment amount because the stopped billing them.
weiskopf1947@comcast.net Send email
 
Jul 26, 2017

payment already made

Lincare sent me a bill in march 2017 for $85.16 which I paid. They have since been sending me the same charge which I have already paid. I have made numerous telephone calls ,sent emails to corperate office ,called the complaint line,and sent 3 copies of the cancelled check to 3 different places,my bank even faxed a copy of the check.They have not contacted me at all except to send me more overdue payment notices. The last notice states they will call a collection agency and threatened to ruin my credit.Today I filed a written complaint with the NH State attorney Generals office .
tbackus Send email
 
Apr 17, 2017

Not getting what doctor ordered and Rude customer service

Changed mailing addy many times....they still dont have it right !!
My doctors office sends a fax (has many times) about medication I need to use for my COPD/Last stage of Emphysema..
Since Sept/2016 Lincare just doesnt get it ....My addy or medication needed...
Everytime we call Lincare RUDE is what we deal with...SUCKS !!
Today I called the Tampa Fl number ...they still have old addy saying thats where I live...another state...REALLY !!
So I had to argue that I was looking at a bill with my FL addy....I need service cuz of a move...
So yes once again I gave the new addy....Lets c what happens...
I hate dealing w Lincare for service and billing....Billing is a joke to...I have to argue that all the time...
linda grambusch Send email
 
Mar 21, 2017

Billing errors

My husband used equipment until he died in August. we notified the company of this. They continued to bill us and the ins co. We went to the local office, gave them the equipment back. Not only did they continue to bill, they changed the billing into my name and are billing me and the insurance for my use. I never used this equipment nor was I subscribed my doctor for it Nor do I have this equipment. I have spent hours on the phone with this company. They are the worst.
Bob Hesselbart Send email
 
Sep 2, 2015

billing

This is an addition to email below about lincare billing. I failed to mention that I returned the tens unit to them.
Bob Hesselbart Send email
 
Sep 2, 2015

billing

I received a tens unit from lincare in 7 or 8/ 2014. Was given impression that insurance company would buy it. On 4/ 2015 I received a bill of rental fees of 38.52 as my co payment to the insurance for 1015 rental. I talked to the 2 ladies in billing in Tampa, Fl phone 800-386-1658. I told them I was under impression it was already purchased. They said they decided to bill as rental, no one told me. They said when I signed the paper on delivery, there was a check mark in rental.When it was delivered, the delivery person just said sign here, and I did. I was on a walker and on strong pain meds, recovering from major surgery, when I signed, and did not notice check mark. After many calls to them, they refuse to resolve this, even though they received insurance money. They are threatening to ruin my credit and give bill to collections. This is totally unfair business practice, bordering on deceit. I was told the insurance company would buy it.
Kimc3035 Send email
 
Aug 12, 2015

Worst company EVER to have to be forced to deal with!!

Lincare delivered the wrong equipment to my home on June 25 2015. On. June 26 2015 they assured my they would deliver the correct equipment. It is now Aug 12 2015 and the proper equipment as yet to be delivered! After waiting for the correct equipment to be delivered, I finally just told Lincare to come pick up the wrong equipment they delivered that was never used on July 20 2015. Waited 7 days and did not hear one word from Lincare so had my insurance company call them on a three way call. Office manager Johathan Indigo scheduled for the equipment to be picked up on July 28, the next day. And guess what.....no signs of Lincare as of today 8/12/15!
The real kicker and worst part of this entire situation is that this scam of a company has been bill my insurance company since June 25 2015 and getting paid for equipment that was never delivered! Just plain and simple insurance fraud! I have called Lincare multiple times, I have called lincare'a billing department and demanded them to stop billing my insurance (haha that never happened). I have made multiple calls to complain to my insurance company, I have filed a complaint with ACHA, a complaint with the BBB And today a complaint with CHAPs and guess what the equipment is still unused/never used and sitting in my living room! Are they never going to pick it up? Are they going to bill my insurance company for years for this unused improper equipment? Are they going to cont to send me bills for my "customer portion" of the invoice (which is a joke - my insurance co tells me I owe nothing, they have paid everything in full <which really gets my goat>). This is the worse company I have ever had to deal with! They just do what ever they pleas and seem to get away with it! I am furious! There must be a class action law suit against them out there somewhere? And how can they get away with their fraudulent billing?? Has anyone had any resolve from this company? And how did they get it? Help please
Hbarretta Send email
 
Mar 13, 2015

Fraud

I am a customer of Lincare, Fort Lauderdale Fl Location Code 90-04-29-22. I am going on a trip to Europe in April. I was recommended to Lincare for the purpose of getting a Portable Oxygen Concentrator. I was working with "John" to arrange the details. I obtained the necessary paperwork from my doctor (Jorge Barros) and was assured by "John" (now known as BS John)
that everything was in the works. After many inquiries BS John said Medicare audited me and froze my request. Medicare told me they were unaware of "freezing" an account.
BS John then said since time was getting short I should rent a POC. I agreed and asked how much it would cost. BS John quoted a price of $75 per week and he would get back to me the next day with final arrangements. Needless to say BS John did not do so. I called him again and he said management quoted the rental price of $250 per week. I asked if he could get a better price. BS John said he had to go to corporate and would take two weeks to get an answer. When I pressed him because of the time constriction
he said he would call them and get right back with an answer. He did so and the answer was still $250 per week. So a two week wait turned into one phone call (which I believe he did not make).
Now I find myself contracted to travel to Europe with no guarantee of oxygen provision. If I cannot make other arrangements I will have to consider legal action to recover my losses and compensation for the anguish BS John has caused.
Herb Barretta
barrettaherb@gmail.com
User929156 Send email
 
Apr 9, 2012

Fraud

DEAR WHO EVER.
I HAVE TALKED TO A BARBA IN YOUR BILLING DEPT. SHE WAS VERY RUDE, AND SARCASTIC. I HOPE THAT SHE DOESN'T TALK TO ALL YOUR CUSTOMERS THE WAY SHE TALKED TO ME. IF SHE TALKED TO ME AND I HEARD HER I WOULD FIRE HER ON THE SPOT. SHE CAN NOT TALK TO PEOPLE THE WAY SHE TALKED TO ME. I WAS VERY UPSET & MAD AFTER TALKING TO HER MY FACE WAS SO RED. I HAD TO COOL OFF BEFORE I COULD TALK TO ANYBODY ELSE. I HOPE YOU OR YOUR COMPANY DOES SOMETHING ABOUT THIS. DON'T LIKE IT WHEN SOMEONE PUTS ME DOWN LIKESHE DID. I AM GOING TO GO TO SOMEONE ELSE FOR MY OXGEN FROM SOME ELSE THATS HOW UPSET SHE GOT ME. I COULD WRITE MORE, BUT I AM GETTING MAD DOING THIS I WILL QUIT. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT : askforme34746@hotmail.com I WILL ANSWER ANY QUESTIONS YOU HAVE. I WOULD LIKE TO KNOW HOW YOU TOOK CARE OF THIS PLEASE REPLY BACK.

THANK YOU VERY MUCH,
CHARLES BOWLES

PS.
THE PEOPLE IN COLORADO SPRINGS, COLORADO TOOK GREAT CARE OF ME.
Sleep Apnea Guy Send email
 
Feb 23, 2012

Fraud

This Lincare is really a rip-off and fraud-scam company. They keep on charging me on a bipap and a cpap which both don't work. I returned it back to them and they still claim I owed them like $860 for the bipap. It is such a fraud and scam company. I wish the government will close them up and make the company refund every single penny back to the people they overcharged and cheated.
Janie Bobby Send email
 
Feb 23, 2012

Fraud

If you can't get anywhere with Lincare and need to reach CHAP who audits them. They will take care of you problem guaranteed 1-800-656-9656. Just call them if you aren't able to get what you want or know is right at the office. Try asking for the center manager first. Let the center manager know that if he or she doesn't do the right and ethical thing that you will be contacting CHAP. Trust me, they don't want to deal with CHAP!

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