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Lincare MDINR

United States,
Mississippi

Consumer complaints and reviews about Lincare MDINR

Laflaca123 Send email
 
Oct 24, 2017

Bad management

The office in new windsor ny is very disorganized and they over work employees. The manager gives opportunities to the employees who do not work hard enough. The pay is ridiculous..everyone gets paid the same hard work and easy work. You have to gossip and be a brown noser to the center manager in that location in order to be a sales rep .. some rules apply to certain people and some dont . When corporate visits the manager acts nice to us and when they leave she is back to her rude non chalant ways... its not a professional atmosphere for those who are serious about the company. The company has so much potential and the manager needs to grow up and stop favouritism. She is a bully to those that are working and for the other employees that slack she is afraid to say something. It is a joke to work there and the only reason is the manager.
RemyH Send email
 
Oct 5, 2017

Charged Insurance

I was told in June that I was covered 100% by my insurance due to me having a mechanical valve, i.e. having to take Warfin for the rest of my life meaning having to have my blood checked monthly possibly weekly.

My insurance is getting charged for Specialty Doctors Office Visits for when I call in my INR results, crazy $ amount.

This company does not return calls, emails etc. I just want the machine out of my house and I can go back to a Lab to have it done wait about an hour and pay nothing, yes the machine was nice and convenient but not with this company, very poor.
Stuart Hufner Send email
 
Sep 18, 2017

Phone wait times

Have been a customer for 8 years, and have always had a 15-20 minute wait time when ordering materials. Lately, however, I have to wait over 30 minutes to talk to a representative. Can you imagine how irritating it is to hear your automatic recording every 30 seconds saying ..."we will be back in a moment" over and over for over 30 minutes when I know it is not going to happen.

Today, I called to order materials in addition to strips, and had to wait 51 minutes. Is this what you call customer service?? Is there a more direct line I can call to get replacement materials that you will immediately bill me. Blood clots are a serious business, and your materials are necessary to monitor my INR readings. I wish you would take your business more seriously and improve your telephone system.
Buckmccarty Send email
 
Sep 14, 2017

Order support

Have been on hold attempting to get test strips 3 times today for a total of 60+ minutes. Have not heard a human during this entire time
Folks can spell support but the meaning escapes them. Anyone suggest a good inr service provider? Oh, I forgot I also tried, service company numbers. All busy or sent to hold. Do not believe that my PCP recommend them, one strike on him!
dennis.smith@mac.com Send email
 
Jul 24, 2017

INVASION OF PRIVACY

I was very unsatisfied because I was being charged for things that I didn't think I owed. I asked them to come pick-up their stuff as I wouldn't do business with that kind of company. They promised to call me to arrange a pick up time.

Instead, they showed up un-announced when I wasn't there. They persuaded my 70 year old wife to let them into the house. I have a drawer full of many medical things (which did include, among many others ) their stuff. My wife professed having no idea what stuff was their's and what was mine. They opened the drawer and pawed through everything. My wife knows they took back stuff, but has no idea what they took. They did not leave any kind of list of what they took. I don't think this was a crime, but I think it was close.

Upon calling the company I received 1 polite response. The final callas anything but polite or professional in my opinion.
gshiff Send email
 
Apr 29, 2017

we cancelled them last year and now all of a sudden they sent us a bill

We cancelled their service back in November (because they are not in-network for our insurance) and asked them repeatedly to pick up the testing meter. Instead they kept calling us asking why we haven't been calling in our results, and each time we remind them that we cancelled their service and to please take back the testing machine. Now, 5 months later and they send us a bill of over $637 saying they havn't received a payment with in the past 30 days. Hello! We cancelled you over 5 months ago! What a moronic company that has inept customer service!!!!
Nana4_2 Send email
 
Nov 12, 2016

Billing

I was told by the nurse rep and office manager of a DME company this product was covered by Medicare. They lied. So did MDINR. This company only filed my Medicare twice. They only billed these two months because I stated I was returning the machine because they were not billing my MC. I was sent a monthly bill and paid the bill. They stated this was the part Medicare was not covering. When I received my Medicare EOB that is when I realized they were not filling on my Medicare. The two times they billed Medicare the EOB stated I owed nothing. Even though I had been paying the monthly bill prior to realizing they were not billing my Medicare. My Medicare was secondary. I returned the machine and numerous extra supplies. Monthly the sent a bottle of test strips. Each bottle had 10 test strips. You only use 4 per month. The sent hundreds of needles per month. Not counting the boxes of alcohol preps delivered monthly too. On 3 different occasions I was told I had a $0 balance related to their billing error. They stated they were sending a check for my over payment. I never got the check. Now mind you, they never billed Medicare for the remainder. Now it's past time to bill Medicare. They have now hired an attorney to collect their money. They have reported this bill to the credit bureau. The office manager has been told I owe nothing. However, they will not return the call to them. This is a fraudulent company. What they are doing is Medicare Fraud. I have reported them. No one will help me. Attorneys want money to represent me. This company also has the rudest customer service I have ever dealt with. Please do not use this company.

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