Submit a Complaint

LUX E CIGARETTES

United States

Consumer complaints and reviews about LUX E CIGARETTES

ROBERT L.SHINE Send email
 
Feb 23, 2012

NOT GIVING YOU WHAT YOU WHAT YOU ORDERED

I ORDERED THE LUXECIGARETTE, STATER KIT $4.95 SHIPPING AND HANDLING, 14 DAY TRIAL PERIOD, IT SEEM TO TAKE FOREVER TO ARRIVE.WHEN IT FINALLY CAME THE UNIT WAS MISSING THE CHARGER, SO I COULDN'T USE AND IT HAD NON MENYHOL FILTERS, I HAD ASKED FOR MENTHOL.PRIOR TO THE DELIVERY I TRIED CALLING CUSTOMER SERVICE WITH NO LUCK.WHEN AFTER CALLING THIS NUMBER AND THAT, I FINALLY GOT TROUGH.I WAS TOLD THEY WOULD SEND A
CHARGER AND MENTHOL FILTERS.AFTER ABOUT A WEEK THE PACKAGE CAME, I RUSHED TO OPEN IT AND TO MY DISMAY IT HAD A CHARGER BUT NO FILTERS.I TRIED TO CONTACT THEM AND COULD'T GET THROUGH AGAIN, BEFORE ANY PRODUCT AARIVED AT MY HOME I TRIED TO CONTACT CUSTOMER SERVICE TO FIND OUT WHY IT WAS TAKING SO LONG FOR MY SHIPPMENT TO COME, SO I CALLED MY CREDIT CARD COMPANY AND ASKED THAT NO MORE CHARGES BE PLACED ON MY CARD FROM THAT COMPANY.IF THINGS TURNED OUT RIGHT I WOULD REMOVE THE BLOCK.I WILL TRY TO CONTACT THEM TODAY, AUG.18, 2011.AT THIS POINT I LOSE MONEY, I MUST SEND THE PRODUCTS BACK AFTER THE 14 DAY TRIAI PERIOD AND HAVEN'T GOTTEN ANYTHING THAT I'VE ORDERED.I;M REALLY AT ALOST AS TO WHAT TO DO.I'D APPRECIATE ANY ADVICE OM THIS MATTER.
Lucy863 Send email
 
Feb 23, 2012

NOT GIVING YOU WHAT YOU WHAT YOU ORDERED

lux cigs are a big scam i ordered 4.95 free trial got 1 cig and 4 filters no charger it took me an hour on phone to cancel i will report this to better business bureau will tell all do not order this product very disrespectful
Lucy863 Send email
 
Feb 23, 2012

NOT GIVING YOU WHAT YOU WHAT YOU ORDERED

will make sure credit card company puts a block on this scam

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username