magicJack is Misleading, Does NOT provide the quality of service that it advertises and the customer support is far below the poor perfomance of the device itself!!!
I purchased the *magicJack on the go from a Walmart store and was on my way to majicJack bliss so I thought, What a deal, $39.99 for the hardware and a full years service of unlimited calls in the United States with quality audio and 24/7 Technical support, Now we're talking what people really want, A bargain price for a quality service, How could you pass up a "DEAL" like this?
Well let me tell you WHY you should pass, Firstly the magicJack installs itself and is extremely hard to uninstall for the average user, In fact the magicJack company even wishes you "Good Luck" uninstalling on the bottom of the official uninstal page-http://uninstallmagicjack.com/, Isn't that polite of them...
Secondly once you have installed the software and plugged in the jack look out...Here comes the advertisements, Wow I didn't see this in the fine print, It won't stop, Constantly telling you how much you can purchase a *majicJack for...Uhmm Hello...I allready did that, You're paid in full Dan Borislow, Can I have my service without all the hype?...NOPE notta chance of that happening, But wait there's More...it refuses to co-operate when you want it off your monitor, POP UP's bother you? Well this is the most annoying POP UP I've ever endured, But hey I want the great calling service that Mr.Borislow promises so maybe I can tollerate the pop ups...OOPs what was I thinking? I wasn't!!! I was tricked like thousands of others right out of my money, Conned, Misled, Scammed, RIPPED OFF!!!
Thirdly, It just isn't going to happen!!!, I just gotta call everyone and let them know that I just made the purchase of a lifetime! I bought a majicJack and it's great, Sorry what ya say? Hello? Can you hear me? Hello?, Hello0o0o0o...Yeah just what I wanted, this thing might not be such a deal after all, but let me try the customers technical support team, surely they can rectify this problem, After all this is the *majicJack, Just let me find that toll free number to contact them...Uhmm What? are you kidding me? THERE IS NO NUMBER!!!However they have this excellent team that I can instantly chat with who will make the magic happen, Fix my broken promises, guide me through the stepes that will make my *majicJack experience a good one, Provide the service that was advertised...I'm just a click away from phone euphoria...Yes Sir Mr. Dan Borislow, You won't let me down, I trust anyone who has his daughter endorse his product...YOU SHOULD BE ASHAMED OF YOURSELF!!! Right...as you're watching that bank account get fat and the complaints roll in, still where's the fix? when are you going to make this thing right?...
So after a unproductive drawn out affair with the technical support team giving me the run around... The slap in the face of reallity hits me, The *majicJack is poorly supported, Over praised, Misleading, Not the Quality I was gauranteed, It's annoying, Drops calls or won't even make them, I quit, ENOUGH IS ENOUGH!!!...I'll just ask for my money back, I've only had it 10 days, let me get that support team on here 1 last time... AND HERE"S WHAT I GOT...
Gerald: Hello, how may I help you?
jesse: Hey Gerald I would like to get refunded and send this magic jack back
Gerald: Let me help you with that
Gerald: May i have your email address ?
jesse: [email protected]
Gerald: Thank you.
Gerald: Please wait while I check that for you
8 minutes pass and I finally ask;
jesse: you here?
Gerald: I am still checking it.
Gerald: May i ask, where did you placed your order ?
jesse: I bought it from walmart, brought it home and hooked it up
jesse: bought it on June 17th
Gerald: Oh okay. Now here is the thing Jesse. Just return it in Walmart and ask for refund. They have their terms and agreement. Rest assured that there are no extra and hidden charges here at our end. :)
Gerald: Is there anything else I may help you with today?
jesse: ok terms and agreement doesn't sound as if I'll get my entire amount returned, how bout' I send it to your company with a copy of my reciept and you send me a check????
Gerald: Sorry. But since you have purchased it there. They are responsible for any return and replacement. Just visit them Jesse.
jesse: O.K. I'm gonna copy and print this conversation on a blog and make a copy to show walmart and I would like a number to call to talk with a supervisor please
Gerald: We do chat support Jesse.
Gerald: I will now transfer you to a supervisor.
Gerald: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ezekiel'
Ezekiel: Hello Jesse.
Ezekiel: Allow me to read your previous chats here in our end.
jesse: hello, It seems I'm getting a run around on getting a refund for the magic Jack, uhmmm why is it that your company will not honor the reurn policy, and I'm being told to take it to the place I purchased it? I am no longer in that area
Ezekiel: Okay, I understand that.
jesse: so it's impossible for me to take it back to that store
Ezekiel: I am sorry to hear that.
Ezekiel: Do you mean that you want to return your magicJack device here in our end?
Ezekiel: Since you purchased your magicJack in Wallmart, you need to return it there since they have a different terms of service than us even if they are one of our resellers and we do have our terms of service as well.
Ezekiel: Please click on the link above for our Terms of Service.
jesse: O.K. so you will not refund me my money then, Is that corect?
Ezekiel: You can find it on the last 2 sentences of Number 2.
Ezekiel: I apologize to say but yes since you did not purchased it online nor throug phone.
jesse: O.K. Thank you for taking my money, giving me a poor product and I will be posting this entire conversation on every blog I can find to deter any future customers from making the same mistake!!! Have a good day sir
So if you're considering purchasing this product, DON'T!!!
Save your money, purchase a YAHOO voice account or buy yourself a decent meal, You could even give the $39.99 to some vagrant for a alcaholic wine binge...BUT DON"T GIVE Mr. Dan Borislow your money, He's allready taken MINE!!!