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Magiseal

Canada,
Alberta

Consumer complaints and reviews about Magiseal

Montreal1973 Send email
 
Jan 16, 2020

Customer service sucks

I had to call four times due to scheduling issues. I got a text message, 2 minutes later an automated voice call asking to call and make an appointment. Two hours later a french lady calls to schedule an appointment for the Friday. I said I could not confirm yet because I had to check with the person who would be there to open the door. The lady was not impressed. I apologized and said it was a little drastic to be contacted three times within half a day, she hung up on me. I had not been rude. I call back the next day to schedule the appointment, spoke with an English lady. She was perfectly pleasant and scheduled the appointment for Thursday of the next week. On Monday I get a text message and then a voice message 2 minutes later saying that the technician would be arriving Monday before noon. I call back, speak with another English lady to explain I never booked an appointment for Monday, but for Thursday. She replies that's odd because Thursday is full. Can we do Tuesday? Sure no problem. The next day, the technician never shows up. Wednesday morning I call back again for a 3rd time. I get to speak with the French lady from the first time, she says according to the system my appointment is scheduled for Thursday the next day. I tried to tell her what happened and that it was frustrating having to call back so many times. She cut me off, said that I should only have one address in my file. What?! I DO only have one address, I have clearly stated my address every time I called. She's says "well we have two names and addresses for your telephone number. Of course we're confused." Nobody ever mentioned that. She then hung up on me too.
Montreal1973 Send email
 
Jan 16, 2020

Customer Service Sucks

I had to call four times due to scheduling issues. I got a text message, 2 minutes later an automated voice call asking to call and make an appointment. Two hours later a french lady calls to schedule an appointment for the Friday. I said I could not confirm yet because I had to check with the person who would be there to open the door. The lady was not impressed. I apologized and said it was a little drastic to be contacted three times within half a day, she hung up on me. I had not been rude. I call back the next day to schedule the appointment, spoke with an English lady. She was perfectly pleasant and scheduled the appointment for Thursday of the next week. On Monday I get a text message and then a voice message 2 minutes later saying that the technician would be arriving Monday before noon. I call back, speak with another English lady to explain I never booked an appointment for Monday, but for Thursday. She replies that's odd because Thursday is full. Can we do Tuesday? Sure no problem. The next day, the technician never shows up. Wednesday morning I call back again for a 3rd time. I get to speak with the French lady from the first time, she says according to the system my appointment is scheduled for Thursday the next day. I tried to tell her what happened and that it was frustrating having to call back so many times. She cut me off, said that I should only have one address in my file. What?! I DO only have one address, I have clearly stated my address every time I called. She's says "well we have two names and addresses for your telephone number. Of course we're confused." Nobody ever mentioned that. She then hung up on me too.
bill fennell Send email
 
Jul 13, 2017

bad boy

Have been trying to get a lazy boy chair repaired for the last year and a half with no results. Have contacted everyone told to and still no results. Have contacted BBB, CTV, manufacturer and waiting for CTV to contact me. Talked to manager of store and his boss with no results. Have the 5 year warranty which no one wants to honour.Warranty is still good until fall of 2017. These people do not care once you have bought the merchandise. What a way to do business. Bill Fennell, 1309 treeland st burlington ont L7R3T5. Thank you and waiting for a reply.
AllanandLisa Send email
 
Feb 23, 2012

Service

Back in December my husband and I bought a sectional from Leons and got the magiseal applied to our couches. Well when we bought the furniture we were told that the magiseal place would remove stains from our furniture and if they couldn't remove them they would replace the fabric, well i called about some stains on my couches and magiseal refuses to come and clean our couches as they say that we were to report the stains within 14 days of occurring, which i wasn't told and also i never received a service agreement from leons on the magiseal, so now i am stuck with couches that have stains on them and now have to pay from my own packet to have the stains removed. I DON"T recommend getting the magiseal on furniture purchased from leons, it's a waste of money and the leons associates won't tell you anything about the magiseal product.
Killa1977 Send email
 
Feb 23, 2012

Service

BLAMING CUSTOMERS FOR NOT DOING THEIR HOMEWORK IS RIDICULOUS. HOW CAN YOU SELL A PRODUCT THAT YOU CAN'T SUPPORT, INFORM PEOPLE ON OR ENSURE QUALITY ? THIS IS WHAT IS WRONG IN TODAY'S MARKET. EVERYONE IS SELLING SHIT AND ITS UP TO THE CONSUMER NOT TO GET F-KED !!! LOVELY WORLD WE LIVE IN. THIS ONE GOES OUT TO ALL THE INCONSIDREATE, MONEY MAKING SWINDLERS. I DID BUY THE MAGISEAL PRODUCT AT LEONS AS WELL. F-K LEONS !!! AND EVERYTHING THEY SELL !!! THEY ARE THE WORST I HAVE EVER SEEN IN THE BUSINESS !!!
Johnehhh Send email
 
Feb 23, 2012

Service

To buy or not buy Fabric Care.
After some research we are cancelling our Magi Seal due to the following reason.
The price about 10 % of purchase value for sofa . Save and budget for a dry or steam cleaning in the
future.
It appears to be a Peroxide ( organic) based chemical, . all that carbon and oxygen is flammable
and can decompose over time and will vaporise.We plan to sleep on this sofa.
If You are expecting and worryed about day to day spills cover it with an $80 wool blanket.
Wash as often as you like.
Also choice a sofa with cushions that turn or flip!

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