I have sent 2 emails - one on the 27th and the second on the 29th August 2017 addressed to [email protected].
I reproduce below the text of my email -

Frequent flyer 601575402

On the 15th August I flew MH173 from New Delhi to Kuala Lumpur, and found my suitcase handle and the pull out handle base was broken. Since the supervision and handling of the baggage is the responsibility of the airline I feel that Malaysian Airlines should make good the damage.

I am attaching herewith the following:

1. My to and return boarding passes
2. Photograph showing the damaged handle and the broken base plate.

I have sent 2 emails addressed to [email protected] on the 27th and 29th August 2017, but have had no response so far. I am therefore reproducing below the text of the email -


Frequent flyer 601575402

On the 15th August I flew MH173 from New Delhi to Kuala Lumpur, and found my suitcase handle and the pull out handle base was broken. Since the supervision and handling of the baggage is the responsibility of the airline I feel that Malaysian Airlines should make good the damage.

I am attaching herewith the following:

1. My to and return boarding passes
2. Photograph showing the damaged handle and the broken base plate.

Please let me know what action you propose to take to compensate for the damage.

Sincerely.
Someer Mukherjee