On Thursday around 7.00 pm i was in your store in Henderson Nevada with my wife. I was trying on some clothes in the men`s fitting room area it was completely empty ( there are only two fitting rooms for men and they both were empty). I asked my wife to come in with me in case if i need to exchange something to a different size.She had a visiting tag. We always do that so I don't have to get dressed and then go look for different sizes and come back. The fitting room attended was fine with this as long as there are no other male customers, in which case of course, my wife would leave the fitting room area with no problem.
As we walked in the fitting rooms, miss Olivia Jones shouted to my wife to get out and that she was not allowed in there. My wife said ok and came out. As she was leaving the dressing room, miss Olivia continued to tell my wife that she was not allowed to be in there and that she was on cameras. My wife said ok. A minute later I asked my wife to bring me the item in a different size, so she walked in to grab jeans I was trying on to go get another size for me. Miss Olivia came back to shout at her again that she was not allowed there. My wife said she was just grabbing clothes to go find another size. I got dressed and came out and asked the lady what is the problem for her bringing me clothes. She said it was not permitted, and that my wife, who is a employee with this company but was off duty at that moment, was told by this lady that she would be written up for that and i said she was not on the clock and that its unfair to scream at her or anyone else in front of customers like this. She stood in front of myself and really felt the need to keep arguing and proving her point and how she was RIGHT, she never changed her tone or attitude and stepped even closer in my face and didn't care that there were other customers around.
We stood there in a yelling argument while other customers around where wondering what is going on and why it was her need to yell and scream at a customer. After 5 minutes of this i had just left my things that i was going to buy and walked out and canceled my tj maxx card.
I always heard from my wife who has been working for TJX company for a couple of years now, that TJMaxx and Marshalls are always about great customer service. Well I guess this is not what miss Olivia Jones stands for. This was a very upsetting and unpleasant experience that day. And nobody thought it actually was worth the argument, especially as miss Jones is one of the supervisors at that location and suppose to set an example. It was upsetting to other customers around to hear all that and it was upsetting for us, as we really believe we never violated any rules and the situation wasn't worth the yelling at all. I think either she needs to rewatch a training video on customer service or she needs to be told that customers are the reason why your in business.. i will never shop at your stores again and will let family and friends know plus all social media outlets

I bought an all leather designer handbag at a Marshalls where it was missing a strap, had clearly been returned and had a bit of wear but it was the perfect size and the leather was buttery and a major bargain at half off the ticket price. I did realize that it would be hard to use it without that big shoulder strap and the button was needed so I went to the Marshalls closest to me in Hartford this morning to return it. The woman was extremely rude to me , insisting that she is "sick of people buying things at the Bishops Corner Marshalls and returning them here when they clearly do not take care of their merchandise"
I was like "I don't know what to say to that since they are a very clean store and this was a clearance item marked down several times for wear and tear and missing things etc.. I just cannot justify the high price still for what I would have to do to make it work for me" She starts SHAKING IT where the receipt fell to the floor saying "WELL WHERE IS YOUR RECEIPT?" and so I point to it on the floor saying what she did. She gets her manager who tells her to "look it up in the system" after the cashier again mumbled the story of the other store and something about Michael Kors and some other woman's purchase. This bag is a gorgeous buttery leather by the brand HYPE and then she looks at me super rude and says really loud "WE DO NOT CARRY THIS BRAND OF PURSE. GO THERE TO RETURN IT" I was shocked and humiliated feeling like I am a criminal for purchasing an expensive handbag and bringing back to a different store. I was in SHOCK since I am a loyal TJ MAXX/MARSHALLS shopper, a TV Producer with major connections to national FASHION BLOGGERS and someone that does not need to be driving all around the state to make a return of a purchase. I want my purchase refunded and I am telling all the bloggers about this-the ones that not only go on MY TV SHOW but the ones like THE TODAY SHOW etc... Shame on them for making me leave and feel like a jerk. I also found a website that talks about how HYPE brand handbags are found at a discount (usual retailing at over 250.00+ but at your stores for $100-200.00) that praised how Marshalls and TJ Maxx has a great selection for HYPE brand bags!~