I was a Match.com member and I completed my guarantee period which entitled me to a free six month extension of my membership. Match.com charged my card anyway. I disputed the charge with my bank and Match.com took action! They closed my account, blocked me and banned me forever. They refunded the charge, but I lost my free six month service extension. All I wanted to do was prevent Match.com from illegally stealing my money. The facts speak for themselves. There aren't enough adjectives to describe how incompetent and deceitful they are!

MATCH.COM 6 Month Guarantee is a SCAM!!!!!!

I pad for a 6 month subscription with the guarantee after 6 months. But needless to say, they Charged me double the amount and didn't honor the 6 month guarantee. I have attempted to call them, but that is useless. DO NOT SIGN UP WITH THEM. The 6 month guarantee is a scam. I completed all of their requirements. Contacts, views, profile and yet they still charged me double at the end of the 6 months.

MATCH.COM 6 Month Guarantee is a SCAM!!!!!!

MATCH.COM 6 Month Guarantee is a SCAM!!!!!!

I pad for a 6 month subscription with the guarantee after 6 months. But needless to say, they Charged me double the amount and didn't honor the 6 month guarantee. I have attempted to call them, but that is useless. DO NOT SIGN UP WITH THEM. The 6 month guarantee is a scam. I completed all of their requirements. Contacts, views, profile and yet they still charged me double at the end of the 6 months.

MATCH.COM 6 Month Guarantee is a SCAM!!!!!!

I have been on/off match for several years and most recently have run into a HUGE issue of them claiming I unsubscribed (which I did) then learned several months later they have been billing my credit card at the same amount as signed-up for previously. I had happened accross acharge on my credit card several days after the renewel. Called match.com spoke to Michelle and Theresa (these girls are the sweetest things anyone could hire) they were very king and gracious about my circumstances BUT, under NO circumstances would they refund ANY of my money, with ONLY 2 days into the renewel. I explained to them I have been unsubscribed since May, 2010 and they claimed they have been billing me the entire duration (unbenounced to me)! I requested a copy of my credit card statements and sure enough I have over $300 of unauthorized charges, and moreover, new used their services! Michelle then tells me that I am currently subscribed, I then knew they were operating a con operation. Match.com is able to reinstate, or subscribe a member from their location and especially because they have our credit card on file!!! I never, ever, received any message as I do with car payments, auto insurance, mortage alerts, from match.com. There is no email for confirmation of payments - zero! They do this on purpose to make money unethically from their members. I asked Michele if the economy has created this dishonesty and unethical billing practices from match? Michelle very sweetly denied it. After learning I was resubscribed AGAIN, I went to the area "my account" I then TRIED to unsubscibe, they request you provide a reason for unsubscribing, you must chose a reason to move to the next question. I said I could not afford this and no longer was interested in on-line dating. A automated response stated that after the renewel period ran out in June, I would then be billed at a lesser amount of $29.99 for the next 3 months after that. There unsubscribe process does NOT allow one to unsubscribe. I contacted the BBB and my credit card company; they are fighting this last charge but, suggests I take them to small claims court for the charges that have spanned over several months that I was unaware of. If you have had a similar experience I highly suggest you file a complaint with the BBB. The more people that do, the better our case.

Let me tell you something...I used Match.com about 3 years ago. No luck, I left. I came back January 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until February 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated. In fact EVERYBODY there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at Match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (are you reading this, Randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm...yes, you do - it's called WRITING A CHECK!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.