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Match.com

United States,
California

Consumer complaints and reviews about Match.com

Thomaskonzem Send email
 
May 8, 2016

Being charge for something even through I'm not buying it

Being charge for something im not quite sure what through

Being charge for something even through I'm not buying it

1topnotchmom Send email
 
Feb 27, 2012

False Promise of 6 months gurantee

I subscribed for their "6 months guarantee" program which PROMISES the member if he/she has not found the right one, he/she will automatically get another 6 months free membership. Well, it just turned out this promise is nothing more than a catch. My 6 months membership just got terminated without any notification. I called the customer care to see what happened to their "6 months guarantee", they told me that they wouldn't be able to provide that due to my "lack of activities". I told them I have been active by trying different methods of communications such as phone and personal emails etc. they said they need see the "progress" of having at least 5 new emails every month. Then I told them if I wasn't being active, why would I bother to call them to active my membership instead of just letting go? I even told them that I know they give free membership to some people in order to keep them on this site, my date told me that he just keep getting free monthly
membership because match.com wants to keep him. Not to mention my request is totally legitimate abiding by the contract. I am so upset and disappointed with their fake promise and hostile customer services. Now I am disgusted by this site and wouldn't get on there anyway. It's all about them making money not helping other people as they "PROMISE"!
Smileykatgirl Send email
 
Feb 27, 2012

False Promise of 6 months gurantee

I had the six-month guarantee and followed their requirements every single month. When it stated I met all of my requirements for the six months, I stopped looking at the status. I then received my credit card statement and found that I had been charged for another six months, yet I KNOW I met their requirements! I contacted them that very same day, and they state that they "can't tell" if I met my requirements because it is not visible to them after 30 days. (My credit card statement came 1 month after they added the fee.) They informed me that they send a message to the guarantee status site (one you would have to know to click on and find the message that you don't know is coming) asking if I have met someone that I have to answer within 7 days, or they cancel the guarantee and charge your card. I was appalled. This is definitely dishonest. 1) They should definitely have access to see your actions. If they are legitimate, they should be able to keep that tracking for as long as there is time for someone to dispute a charge they add without the member's permission. When the person gets the bill, they definitely should be able to check the person's status, but they deny being able to. 2) they should email you directly, not try to put it in an obscure area for a very limited time-- and truthfully, if you are still actively on Match it is obvious you are still looking at haven't found your "match". It answers their own question. 3) they should be honoring their end of the contract. If their status bar had told me I met ALL of my requirements, which it did, there should not be this unethical method to try to not grant their guarantee and charge you for another six months. Talking to the manager and the Resolutions Dept did nothing...they just say the "can't see" if I met my end of the bargain, which is just an excuse to follow through with their guarantee and try to charge you more money...a lot more money because they charge for another six months.
Smileykatgirl Send email
 
Feb 27, 2012

False Promise of 6 months gurantee

ADDEENDUM: They also dropped my profile, so they are definitely not even allowing the next six months per their guarantee. If you dispute their billing, which of course I am, they drop your profile. Definitely not even remotely honoring their six-month guarantee.
Wowzers Send email
 
Feb 23, 2012

Most paid male members are players

Thanks for the info, ladies!
Send email
 
Feb 23, 2012

Most paid male members are players

I have had a profile on Match.com numerous times over the past 8 years and I have actually met a few guys while on it. However, even though I clearly state in my profile, and when I start talking with the men, that I am NOT interested in a frivilous affair or just dating for dating... that I am seriously looking for a life-long partner... every single one I have gotten together with has NOT been looking for the same thing even though they "claim" that they are when we talk and first meet. I also see many of the same men still on there, 8 years later. I don't believe any of the dating sites are a place to meet a man who is truly wanting a life long partnership with ONE woman. I believe that some of us women who are on them do want that... but, after my 100% bad experiences with every man I have met on a dating site, I have become very cynical towards men I'm afraid. And I wasn't that way before. I've gotten to the place now where I don't know if I could ever trust what a man told me again. I don't see that these sites are good for anyone, and are simply undermining the integrity of humans. I'm sure there are some honest men in this world, even at my age (58), but I don't think they exist on the dating sites... and they have sure turned me into almost a "man hater"... which I NEVER understood why some women were that way before. Now I understand... You get lied to and used enough times by enough men, and it becomes nearly impossible to feel that you can trust anyone.
Josn Send email
 
Feb 23, 2012

Most paid male members are players

This is a picture of David Marshall. Be careful. Has a Northern British accent but will steal things out of your house, as well as uses Match.com as a hookup/sexual assault playground.
Don't believe he's celibate - other women have come forward to note that he raped and robbed them too.
Josn Send email
 
Feb 23, 2012

Most paid male members are players

Also if you check up hookuponlineguide dot com, it claims that Match is the ultimate "hookup" site. That although the women claim they are looking for relationships, you can always get laid in about three dates (most likely one date if you plan it correctly) and move on to your next.

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