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Mate1.com

United States

Consumer complaints and reviews about Mate1.com

Gary824 Send email
 
Feb 23, 2012

Billed my credit card after i cancel my membership!

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Dadcat Send email
 
Feb 23, 2012

Will not let me cancel free trial

I signed up for a 3 day trial for 1.97 only to find out the site was not even worth that a month. Went to cancel the 3 day trial on the 2nd day only to find out there is no option link to do this on there site and I would have to send them a letter signed and user name on it and they would have to receive this letter with in 72 hours from starting the trial period. So less put this in prospective if I mailed a request as soon as I entered the accept link it might get there in time. ( I don't think so)I e-mailed them got a auto reply back right away advising not to respond, they would get back to me.zzzzzzzzzzzzzz not going to happen. I get the point now I have been riped off. There is no Phone number that I can find and it probably would not do any good anyway. I called my bank put a stop payment on the card for them and was advised to try and call them first if I could not find there number to wait a couple days to see what mate1 does. mean time I pulled the funds from that account, at least they can not get any funds. There move now. I can't understand why a web site can keep doing this to people and the authorities keep letting them do it. google complaints for this issue read them for your selves. I'm hopping this long winded e-mail is not thorned in the trash with out at least taking a good look at this web sites policies. Thank whomever is reading this.


Jim:
jgabby@pemtel.net
Mate1 Support Send email
 
Feb 23, 2012

Will not let me cancel free trial

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Mate1 Support Send email
 
Feb 23, 2012

Billed my credit card after i cancel my membership!

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.

http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Send email
 
Feb 23, 2012

Unauthorized credit card billing!

Mate1.com placed a $49.95 unauthorized charge on my credit card after I canceled the $1.95 three (3) day "trial" membership. Called to remove the charge. Some "MIKE" at Mate1.com said I was minutes late canceling the trial period (which I was not as I canceled the second day). Refused to get supervisor (probably no supervisors there).

Rouge company that will rip you off!
Mate1 Support Send email
 
Feb 23, 2012

Unauthorized credit card billing!

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Send email
 
Feb 23, 2012

Unable to cancel

Mate1.com will not let me cancel my membership and i had only filled out half of the question. So did even finish and then changed my mine and now that will not let me cancel i know for sure now that i will never sign with them i am having trouble already. Thank God i did not give them my calling card number WOW!
Mate1 Support Send email
 
Feb 23, 2012

Unable to cancel

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Domernike Send email
 
Feb 23, 2012

Stay away from this site like the plague

Like many so called dating sites, this is just another scam where they are looking only for money. I joined for free in July and almost immediately received notification of the many women who were interested in me based on my profile. Of course in order to contact them or receive their messages, I would have to upgrade which of course costs money. The comedy of it all is that since I joined, 172 women have sent me emails, but only one individual has viewed my profile. In addition, most of them do not even come close to what I'm looking for (simple things like age and distance from where I live). Fortunately, I never upgraded or spent any money (having been burned on other sites), but get a chuckle on the almost daily notifications of who's interested in me. Stay away from this site like the plague.
Mate1 Support Send email
 
Feb 23, 2012

Stay away from this site like the plague

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
CharlesedwardIV Send email
 
Feb 23, 2012

customer service

Dear mate1.com

I hope someone from your company actually gets forwarded this!

I am writing to complain about your customer service and I assume that the same incompetent people who answer the phones also respond to my emails so this may just get deleted.

Here is my issue.
First of all, getting on your site ages ago was clearly stupid. Had I not filled out some basic info including my email perhaps all of this annoyance could have been avoided. However, I did. As a result, your company has been luring me in with offers of beautiful girls and emails waiting to be read and trial offers.
After enough emails I got curious enough to go look at what you offer (so your harrassment DID work up to this point). I couldn't figure out what the site offered or how the billing worked, all I could see was a trial for $2.
So, I searched the site for a phone number - and nothing. So I did some google searching (the same method used to find this address) and finally found the 1-888 number.
I assumed that calling about how to pay a company is what they want you to do and the REASON they have a customer service line in the first place... perhaps this was another of my mistakes.
The girl who answered "Sabrina" seemed annoyed by my even calling her. I asked about prices and if I could pay in a method other than credit card (bank draft, pay pal). She told me that EVERYONE uses a credit card on the site and that if I wanted to
pay using a different method I would have to "email a special request to the billing office". This is bizarre to me! If I WANT to GIVE YOU MONEY you can't give me payment methods by phone??? You make me jump through hoops??
I asked this "Sabrina" if she could just tell me prices and methods by phone and she seemed to snap. Her voice raised and she told me that she didn't want to repeat herself and that information is only available by email. When I tried to find out why she couldn't just email it to me then, she yelled at me to STOP INTERRUPTING HER BECAUSE SHE IS GOING TO FINISH HER SENTENCES!
I was then told that she had to take other calls from PAYING members! How ironic is that? The phone line is for paying members but someone wanting to join is shit outta luck?

... I hung up.

I am not writing this to get something for free from your site (after this experience I want NOTHING to do with you!).
I am also not trying to get anyone fired. However, I am a business man myself and the experience I had with your customer service has left me so upset I feel MORALLY obligated to let you know.
Do you farm out your customer service calls to children in other countries and angry housewives?? How on earth do you even have a functioning business with income when your staff treats your customers like dirt?
I secretly hope that maybe this was this employees last call before quitting or a once in a lifetime fluke of a rude call.

In conclusion, don't reply to me. I have enough mate1 emails to print out and wallpaper my house with!
And don't fire anyone on my account. Perhaps though, DO train your staff? SCREEN your staff? These people may be contract minimum wage workers but they represent your company!


Sincerely,

Man with Money that could have been yours.
Roderick Gadson Send email
 
Feb 23, 2012

customer service

i want to cancel my mate1 account

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