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Consumer complaints and reviews about Mawaqif

Mabeth Send email
Nov 18, 2020

Unreasonable fine and no consideration

I had parked my car, in hazzard as i really need to buy errands, and when i went there , its congestion and full.of cars. I parked in parralel and not leading any congestions. I just went for 10 mins and went oit i already had fine for AED 500. I had talked to the guy who issued me ticket and complain why there's no consideration taken even for just waiting atleast 20 mins before issuing ticket.. pandemic still, and why no consideration for humanity sake. I went there for an errands and will not planning to park my car for long. Everywhere here needs to pay.. but atleast give some consideration..

Unreasonable fine and no consideration

Fathoom Send email
Oct 21, 2020

Humanity over fine #pandemic #coronavirus

People are starving to death. We middle class are struggling to fulfill the basic needs in this pandemic. How are we going to afford all the mawaqif fine thats given heartlessly for non-violence cases.
Atleast during this tough situation a little humanity should be shown toward the helpless people.
zaid ilahi Send email
Sep 2, 2020

unhappy with mawaqif service


my name is syed zaid from Abu Dhabi. i have compliant against mawaqif online recharge service. i was trying to recharge my mawaqif account of 50 AED. i have process it correctly my money has been deducted from my account but my mawaqif account showing balance is 0 then i tried second time same thing happen when i call customer service they said they have some issue with service. they said it will take 6-7 days to get the balance. next again i call customer service they said now online change service is working fine i can recharge it now i tried this time also same thing happens. then again i call customer service they said u can get ticket from machine i said i dont have 15 coins. and on most of the parking machine our debit cards are not working.
mawaqif is very bad service online service is also not working their machines also not working and all the time we can see ticket checker are roaming around for fines who will be responsible for this.
ramil c lorca Send email
Jul 24, 2020

Parking ticket

sir/madam my car closevan dampa restuarant plate:white E27256 always i paying ticket 24hr.i parking on 22/07/20 time:13:58 24hr. expired on 23/07/20 time13:58 the guy issued violation 22/07/20 time17:42:36 PVT number1515943591 the inspector AD0940 sir/madam always i paying every day 24hr. so please cancelation my ticket violation thank you so much
jacobjose1966 Send email
Jul 14, 2020

mawaqif fine 1515908920


I have have valid resident permit no.RP0112808 at W-13/01 area

But my vehicle was towed up on 14-July-2020 from the same area I was not having place for parking in my residence area.

I paid Dhs 875 and take back my car.

Kindly help.


Jacob jose Kurian

Mob 050 828 6354
Jibin jose Send email
Jun 10, 2020

Unreasonable parking ticket

Respected sir/madam

I am a taxi driver from National taxi company Al Ain.I have been fined by a mawaqif inspector on 3rd June 2020 for stopping the car in proper parking and is mentioned that "parking vehicle in the places where parking is not allowed".I stopped my taxi for helping my customer to get her luggage from her flat to taxi (as per her request) and it was just less than 5minutes.The location was right behind the backside of
Bank of Baroda in mainstreet Al Ain.SoI kindly request you to revoke the fine imposed on me as it was a genuine case of supporting the passengers carrying luggages.

I'm attaching my fine ticket number for your kind perusal.
Ticket number-1515892817
Car number-AA8698
Expecting a favourable reply from your side

Thanking you
Nazeer muhammad Send email
Mar 25, 2020

On the way madina zayad shopping mall abu dhabi

Dear sir
I am Driver madina zayad shopping mall back side my front two car already stoped mawaqif inspector coming back side and given me fine without ticket after one day fine coming this is wrong no any volition way given fine kindly given me any prof my volition thanks
Nazeer muhammad
Car number AD 4774

On the way madina zayad shopping mall abu dhabi

Changhun Send email
Feb 27, 2020

Unreasonable Parking fine

My car was parking for a while in front of my house.
Because I had to remove some stuffs from my parking lot in my house.
But I received ticket.
This is unfair.
Please, give me the answer.
[email protected]

Unreasonable Parking fine

SKuttappan Send email
Nov 18, 2019

Unreasonable Fine


The Manager

Mawaqif Center Abu Dhabi

Dear Sir/Madam,

I received the attached Parking Violation Ticket with PVT Number 1515394668 with reason stating as "Parking the vehicle in Government Reserved place " on 15/11/19 but the ground I parked in didn't have any board or sign mentioning that its a government reserved place. I also have the Parking ticket with full payment mentioning that it expires on 16/11/19. I request you to kindly re-check the Mawaqif fine which was wrongly imposed to my vehicle with plate number 95862.

Sreejith Kuttappan
[email protected]

Unreasonable Fine

alyaateeq Send email
Aug 24, 2019

unreasonable fine

i the morning i was waiting for the Valet Parking employee to come at 9:01 for the one day surgery center (ACDS) my mother have an procedure
Mawaqif officer in Abu Dhabigave me signal to move , by signal I told him i am waiting for the valet parking employee
then he threatened me by signal again that he will give a fine if i dont move
by signal again i told him that i am waiting for the valet parking employees,
I wasnt blocking any enterance , i was next to the valet parking office
by 9:05 he gave me the fine related to blocking and parking in the side walks, and i wasnt parking , i was waiting in the car for the valet parking employees which he came later

the Mawaqif officer didnt communicate with me or didnt act reasonable , i was waiting a valet parking employee which related to the surgery medical center
communication skills and customer service skill and humanity and compassion is also part of every employee skills in any organization

unreasonable fine

jorminporte Send email
Oct 1, 2018

Mawaqif personnel AD12000 - Arrogant & cheating personnel

Subject: Mawaqif personnel AD12000 - Arrogant & cheating personnel

To the Supervisor:

Dear SIr/ Madame,
I have parked my car Toyota Corolla white in this morning at around 11:30am (October 1st, 2018), corner al iqla street behind Ever Fresh supermarket, Delma street area.

I was still inside the car from that moment and i was counting my coins(change) of 15aed to insert into the ticket parking machine, this is the amount of parking for 24hours. The ticket parking machine is 5cars away from my car.

By the time i was inserting my money into the machine, i came back to my car and i saw a Mawaqif personnel which is taking details of my plate number or i dont know if he has taken a picture of my car. I approach him and asked his name but refuse to give, i just saw his number employee plate AD12000.

I said to him that i just went out from my car 1 minute back and buy a paid parking ticket and i asked him, "WHAT ARE YOU DOING?" he did not answer me. instead he said "JUST GO AWAY, i will call police",, he touch my hand two times and again said "GO, GO AWAY"..

Please examine your personnel due to this incident happen to this ARROGANT MAWAQIF PERSONNEL AD12000.
And i would like to place a formal complain to the authorities of MAWAQIF, in such case why he touch me and sending me away.
I would like to receive a phone call from your superior and confirm if this complain is taking some actions.

Sincerely Yours,

Jormin Porte

Mawaqif personnel AD12000 - Arrogant & cheating personnel

Shybu Paramby Send email
May 28, 2018

WRONG FINE 1513628047


The Manager

Mawaqif Center Abu Dhabi

Dear Sir/Madam,

Kindly requesting your attention to re-check Mawaqif fine ref # 1513628047 which was wrongly imposed to my car plate number # AD35172 (10th category) colour : black Corolla.

Several times I call to toll free number to inform about the wrong fine but they told me visit to direct Mawaqif office, accordingly today I visited to Mawaqif office but picture was not yet uploaded in system due to that they couldn't check, hence kindly collect the pictures from the concerned officer and rectify the mistake.



Fine No. 1513628047
Fines Year 2018
Date 24-05-2018
Time 01:32:43 AM
fines Type Absent
mansooraje Send email
May 28, 2018

Customer care

I tried to contact Mawaqif customer care to unblock my existing online account, There is no one responding to our calls. Very bad service at all.
RFalkovich Send email
May 8, 2018


I stay in a villa behind Burjeel Hospital and parking is free infront of the villa until 12 midnight. Last night, I transferred my car to a Standard Parking slot at exactly 11:30PM, wherein it is free parking from 12 midnight to 8:00AM. The rate for 1 hour parking on a Standard Parking slot is 2 dhs, and there is NO existing rate for 30 minutes parking, The morning after, I discovered a ticket on my car with Time Observed 11:32PM and Ticket Issued 11:42PM. I believe we are supposed to have 15 minutes allowance before issuing a ticket, and Isn't it considered free parking already with 18 minutes remaining till midnight? For humanitarian reasons, kindly reconsider cancelling this ticket, please.


nasirmawaqif Send email
May 5, 2018

wrong parking fine and no respond on complain

I am resident in TCA sector E15/C19 and since last one month Parking problem is worst here but Mawaqif dosnt care
I have called Abu Dhabi Govt call center call 800555 and make complain about it 2 time but no respond till date

i am paying resident permit fees 800 and daily 24 hour ticket for 15 AED for my office Location even though if i am coming after 10 PM in night there is no parking. many time it take 2-3 hours to find parking. many time i have park my car more than 1-1.5 KM away from apartment in different area its making me Sick of Parking.

Thursday night i came 11 PM and again no parking and i tried 1-1.5 hours after that i park my car in different sector where construction going on no sign of "NO PARKING" and any board it was 12:20 AM and next day i am surprise with traffic fine of 500 AED (1513550555)
its not violation of parking its look like intentionally blocked 100 parking due to construction and let the people suffer for parking and pay the fine.
your officer are not good to check without resident permit cars in sector because there is no parking for resident .
kindly look in this matter and check the picture of car parking.

Do visit Sector E15 after 10 PM and see how people are suffering for parking and getting frustrated.
i stopped doing outing with family Due to Parking Problem in our area if getting delay while returning home we need suffer for this mismanagement
faisalbin Send email
Mar 30, 2018

Mawaqif implemetd during vacation time

Dear Sirs,
I am a Abu Dhabi resident residing at AL ZAHRAA area (Building No. 28), where Mawaqif in active recently.
I have been on vacation during the period from 16-03-2018 to 24-03-2018. The Mawaqif is also implemented on this period.
I got a Mawaqif parking violation ticket of AED500/- on 25-03-2018 at 08:08AM, as I was not aware of that the Mawaqif is on active as I was on vacation mentioned above. My vehicle has been parked on a proper parking where the Kerb colour is Grey. There is/was no signage of NO PARKING.
You are kindly requested to consider this case and withdraw the Mawaqif fine on my name/car.

Thanking You,
Yours Sincerely,

Mawaqif implemetd during vacation time

Skini Send email
Feb 18, 2018

2nd car resident parking permit in E1

Dear Mawakif,
I went through all the above complaints and found none of them have been replied not sure if its of any use complaining or raising our concerns in this complaint board. We are currently staying in TCA where parking is a grave issue due do lot os road work and construction sites having occupied the parking space .We have two cars and are paying for two parking to Mawakif...we will be shifting near WTC mall parking zone E1. We saw parking is available in that area.But now unfortunately we have come to know resident permit is given to only 1 car and we are forced to dispose our second car.Request you to look into the matter and give permission to apply for the second car.
Thank you
[email protected]
Shaheensaif Send email
Jan 16, 2018

Human sentiment

Today at 704 I went to get a little boy of 6 from universal hospital. There was no parking at all and I park the car in the handicap halfway with engine running, and lights on and left 2 kids alone in the car while I get the sick child who could t walk from the hospital exit 100 m away. It was the closest.

While I turn my back the mawaquif agent standing there put a fine on the car and when I look at him with the boy in my arms
He told me this is not allowed and I don’t have a permit.

I was shocked and asked him he saw me going and picking the boy and see the young passengers, car is on and the boy in my arms.

He answered me angrily it is not his problem.

I ask him if this is basic human sentiment and in front of his own eyes he give me ticket of aed1000 for parking not even 1 full minute with children in the car and getting a sick boy from 100m from the hospital.

He shouted at me to go complain to customer service and he did his job.
I followed him and he screamed at me in Arabic.

This is one agent I met today and A shame for being a human being without a grain of logic, Caring and empathy.
Very very very shameful on mawaquif. It is only about the fine money after all and irrespective of what the agent seen he bought of his quota in ticket first:

Human sentiment

bojieae Send email
Dec 3, 2017

PVT No. 1512882456

Date - 30-Nov-2017 (Holiday, Prophet Mohamed Birthday)
Location - E4-01-B (Beside Jollibee)
Time - 9:29 am

Dear Sir/s,

I went to Jollibee store at the corner of Al Falah Street and Muroor Street to pick up breakfast my wife who is in the hospital, there was no available parking in the area that time so I decided to park beside the store, it was a gray and yellow stripe pavement but few other cars were also parked before me, I did not take time to collect the food but on my return to my car, I saw a parking violation paper waiving on the windshield and it was AED 500/-. I called the tollfree 8003009 and explained my side but they were helpless to shoed no interest in taking my case. They advised me to go to the Mawqif office on Monday, 4-Dec-2017 to log a complain.

I believe the violation ticket was not fair and very inconsiderate, since I stopped for very brief period to collect food for my wife who is the hospital (less than 3 minutes) and other cars are also using the that same spot for a quick buy. I'll appreciate if the amount can be lessen if not reversed totally.
afsalkabdu Send email
Nov 22, 2017

Mawaqif prepaid parking card not working

I have been purchased mawaqif prepaid parking card before yesterday. But when i tried to use it, it showing on the parking machine screen 'unreadable card'. Please advise me how can solve this problem
muthalib Send email
Nov 22, 2017

Mawaqif Fine

Dear Sir,

I would like to notice that Date 21/11/2017 at 11:05pm that i just park car and went to shop Alam super market. There is street behind this building and there is no lines I had doubt while I park there is one inspector near my car and he was chatting with many people. I ask him sir there is ticket for this street he said yes. Then I ask him can I buy one soap from this shop just for two minutes he shake his head how normally say okay. I went to shop Alam supermarket I noticed there is big line at cash counter without purchase I returned to my car I have seen two inspectors are standing near my car and they already made fine for me. Sir if he say when I ask him it’s not allow should make ticket I could do it. I think this kind of act collapse credibility of the officers. I think you can check Camera if I am mistaken including Alam supermarket how many minutes I stayed in that shop.

Location: E-41 A
PVT number :1512837193
Vehicle plate : 60183
Category: Sixth Abu Dhabi

Kindly understand hope you wave out my fine.
rizwan.s Send email
Nov 20, 2017

Mawaqif Fraud fines

Mawaqif Abu dhabi is a big scam or fraud I have ever seen. It take bribe from the people an allow them to park car anywhere.
The person who did pay bribe to Mawaqif is punished by fraudulent fines.

Mawaqif is unable to resolve parking issues in Abu dhabi. I request Abu Dhabi Govt. to take legal action against Mawaqif and renew contract with some other company to resolve the parking issues.
rizwan.s Send email
Nov 20, 2017

Mawaqif Fraud fines

Hi All,

Mawaqif persons are completely dishonest and post fraudulent fines to the car parkers. There is no benefit of Mawaqif this company is just creating parking issues in Abu dhabi to make illegal money. Please everyone reading this forum complaint to Abu dhabi Govt. against Mawaqif. Please advise if blue car is parked wrong. There are no lines here but mawaqif give 500 fine to blue car.
I will take legal action against mawaqif on this.

Mawaqif Fraud fines

ahk_dubai Send email
Oct 23, 2017

Wrong Mawafiq Fine || 1512679281

Dear Muwakif Team,

I completely comply with your policies and rules, but a fine for nothing is not acceptable i was going through my account on MOI app yesterday and saw a fine from mawakif for AED500, but I didn’t parked my car anywhere during the time when i got the fine, Infact i didn’t got any fine slip, so please wave off this fine which is mistakenly putted on my car.
I would be greatly appreciated if you could do the same as soon as possible.

Just for your information i stopped my car to drop my wife at Najda street and i leave at that vary time and again after 20 mins i just stopped to pick my wife from the same place both the times i just stopped my car for few seconds which i believe is not a traffic offence for which i get a fine you can check the cameras of that street for your verification.
I didn’t leave my car seat for even a second.
Fine Number - 1512679281
Vehicle number Red 10th category - 81032

Abdul Hannan Khan
Email - [email protected]
Contact Number - +971522994491

Wrong Mawafiq Fine || 1512679281

sk.shahef Send email
Jul 31, 2017

Parking fine

Hi I have one fine of the prayers time the details date:28-07-2017 time 19:08:26 fine number 1512384391i can parking on my cars on the non recdent parking but I am coming after the prayers ican see this fine but this fine is wrong time .so please inform what I well do this fine please inform thanks

Parking fine

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