Hotlink/Maxis engages in dishonest, deceitful if not downright fraudulent business practices. the customer service department only exists to sell product and not help
solve customer issues. MAXIS/HOTLINK HAS NO UNDERSTANDING/CARE/DESIRE FOR/OF THE CONCEPT OF CUSTOMER SERVICE!!!
any complaints lodged on FB through the Maxis/Hotlink page either results in non-sensical rubbish answers or are directed through to "Ask Maxis" or "Ask Hotlink" also
resulting in generally non-sensical rubbish useless answers.
continued complaints results in posts being deleted or ability to post to the Maxis/Hotlink FB page eventually being barred and locked-out of "Ask Maxis" and "Ask
Hotlink" that results in "Session Expired" errors; i suspect this is due to access lock-out restrictions being imposed.
Hotlink HAS IGNORED my MORE POINTED QUERIES and continues engaging in PREMIUM SMS CHARGE SCAMMING in partnership with dishonest 3rd-party vendors and SMS application
Hotlink contends that i subscribed to some sort of SMS service provided by ikhtiarsb.com.my but is unable and unwilling to provide information on the date and time of
the "32171MO" designation in my call account history as this would show when i would have supposedly subscribed to the SMS service BUT is happy to allow 2xRM2.50
charges (thus far) to be charged against my account. these two entries will have corresponding "32171MT" designation.
"MO" refers to "mobile originating" and would prove that i made an outgoing SMS to #32171 authorising, triggering and accepting SMS service subscription.
"MT" refers to "mobile terminating" that indicates that i received SMS from #32171"; this would be the thus far 2xRM2.50 entries - btw, I HAVE NOT EVEN RECEIVED ANY
SUCH RELATED SMS OR CONTENT. my SIM resides in a basic 2G Samsung GT-E1080F handset; so any question of me having downloaded games/fancy
ringtones/pictures/music/movies etc. is totally out of the question. any check of the telco connection logs will verify the IMEI and type-brand of handset that is
connected to the network.
Firdaus(Hotlink) said that SMS#32171 has been blocked for all Maxis customers but if that is so, how did i get subscribed through SMS#32171 in the first place? Firdaus
also contends that i can send a STOP ALL SMS to SMS#32171 if i was in Malaysia. as i am overseas and have been for over a year, how did i get subscribed if i need to
be in Malaysia to unsubscribe?
on requesting that my service be blocked of ALL Premium SMS, Firdaus states that that is not possible. BUT HE'S JUST SAID THAT SMS#32171 WAS ALREADY BLOCKED FOR ALL
MAXIS USERS! any SMS service that supposedly provides content downloads be it pictures/ringtones/music/games etc. are ALL PREMIUM SMS SERVICES.
i would urge ALL Maxis/Hotlink and all Telco customers Google "Premium SMS" and "Cell Phone Cramming" scams.
anyone can be saddled with unwanted and unauthorized SMS charges/subscriptions through nefarious websites accessed through a PC. all that is needed ia a hp# to be
typed in by absolutely anyone! NO ACCESS TO THE TARGET/VICTIM SIM-HANDSET NEEDED!!!!!
from the handset itself if it's a smartphone, all that is needed to get yourself into a whole lot of grief, trouble and angst is to be unlucky enough to click onto a
misleading link or innocous looking picture/icon/message; the underlying programming logic may well auto-enrol/subscribe you to these DESPICABLY DIFFICULT TO TRACE AND
STOP UNWANTED SUPPOSED CONTENT SERVICES THAT MAY EITHER BE A ONE-TIME CHARGE OR IF TRULY UNLUCKY, BE RECURRING PERIODIC CHARGES THAT CONTINUOUSLY DRAINS YOUR
there is no requirement to send a START/ON or any triggering command SMS message from the targeted victim SIM-handset to acknowledge and accept the single SMS charge
event or ongoing subscription.
Telcos are all aware of this issue but decide to turn a blind-eye to the practice. Maxis/Hotlink engages in the same deceitful and fraudulent conduct by making
consumers jump through absolute hoops to get their money back by insisting and forcing us to contact these shady 3rd-party vendors and having to disclose personal
banking and contact information (thus exposing their customers to further fraud and identity theft) in order to get our own money back.
i might understand if the billing issue was only discovered after a long period of time but Maxis/Hotlink wouldnt even acknowledge the problem and reverse the charges
when the charges were made against the account within the last week. it's unlikely through accounting billing cycles any funds would have even have been forwarded to
these shady vendors at the time of the complaint. as such, Maxis/Hotlink has willfully and consciously engaged in fraudulent and criminal behavior in condoning and
supporting the unauthorized draining of our accounts. as Maxis/Hotlink is unwilling to protect the interest of its own customers, i'll be forced to escalate this
matter through to the proper governmental authorities and relevant consumer protection bodies.
I URGE ALL OF YOU TO CHECK YOUR BILLS AND CALL CHARGE HISTORIES CAREFULLY AND REGULARLY. THERE HAVE BEEN CASES OF SUCH ILLEGAL DRAINING OF ACCOUNTS HAPPENING UNNOTICED
OVER A NUMBER OF MONTHS OR EVEN YEARS RESULTING IN HUNDREDS AND EVEN THOUSANDS WORTH OF UNAUTHORIZED AND UNWANTED EXPENSE.
it all started when...
-RM5 Hotlink top-up reference# 01160619187427
Credit balance: RM99.12 (PRIOR TO TOP-UP)
after top-up, balance should have been RM104.12 but was only RM101.62.
sometime between 19/6 and 25/6, i lost another RM2.50 leaving balance of RM99.12.
Free-Of-Charge (FOC) Hotlink SMS to 20002 in-reply to Hotlink support quality assurance query was not free as advised. This was an SMS from Maxis soliciting a response
as to whether my query had been resolved satisfactorily.
Credit after supposed FOC SMS: RM98.18
made numerous repeated complaints about the missing 2xRM2.50 and the SMS-response (to Hotlink SMS#20002) that was supposed to be free but wasnt and was only reimburse
for the quality assurance SMS.
as Firdaus was able to reverse the RM0.94 charged for the "free" SMS in reply to the quality assurance SMS as is only fair, it would have been well within his ability
to ALSO REVERSE the illegally and dishonestly deducted 2xRM2.50 (thus far) charges related to Jaringan Ikhtiar. This [email protected]
/Hotlink steadfastly refused to do.
balance as at 3:30pm 26/6/16 is RM99.12 (FOC SMS refund applied). am still short the 2xRM2.50 deceitfully and unfairly deducted by Hotlink on behalf of Jaringan
these deceitful and unauthorized deductions are not unknown to Maxis/Hotlink as evidenced by the news media article
(http://www.thestar.com.my/tech/tech-news/2015/03/18/maxis-users-baffled-over-charges/) but till today Maxis/Hotlink have done nothing to protect their customers'
interest and security. the supposed "investigation" that was supposed to have been carried out obviously, if conducted at all, was conducted in such a manner so that
the status-quo remains which is certainly the case as the same unauthorized billing problem persists today.
in fact as my experience has very sadly shown, Maxis/Hotlink has an ingrained culture to be as unhelpful and as frustrating as possible in sorting out issues raised
while employing underhanded tactics to fleece its customer base of as much money as possible.
HOW DARE MAXIS WASH ITS HANDS OF JARINGAN IKHTIAR DEDUCTING CREDIT FROM MY ACCOUNT WITHOUT MY AUTHORIZATION WHEN JARINGAN IKHTIAR HAS BEEN KNOWN AND REPEATEDLY
REPORTED FOR DECEITFUL. DISHONEST, FRAUDULENT CONDUCT!!!!
Maxis suspends content provider after complaints
Maxis has suspended Jaring Ikthiar’s account after receiving complaints from users that they were charged for content they never subscribed to......
as further proof as to how deceitful Maxis/Hotlink is, the Forum link (https://forum.maxis.com.my/forum_topic.asp?TOPIC_ID=24973) pointing to customer complaints found
in the article above (http://www.thestar.com.my/tech/tech-news/2015/03/18/maxis-users-baffled-over-charges/) regarding illegal and unauthorized scam charging no longer
Maxis/Hotlink has wiped clean the accompanying evidence of the collection of reported related complaints.
any legitimate financial transaction needs the show and accompaniment of authorization. that is why all online credit card purchases requires the supply of the CVV
code on the front of the card for AMEX and on the back right-most end of the signature strip for Visa/Mastercard in addition to the actual credit card#. any online
credit card charge dispute occurring after a card has been reported lost is fully reversed. any charges in dispute before a card is reported lost is under no
obligation to be reversed by the card issuer but are usually done as a matter of courtesy.
even cheques and transfer forms/contracts etc. ALL need signature(s) that are checked against identifying validating documentation before such transactions are brought
THIS IS NOT THE CASE FOR TELCO 3RD PARTY BILLING FOR SMS SERVICES/SUBSCRIPTION. IN ITS CURRENT IMPLEMENTATION, 3RD-PARTY BILLING IS OPEN TO UNMITIGATED ABUSE,
EXPLOITATION AND OUTRIGHT FRAUD!!!!
THERE IS NO "DOUBLE OPT-IN" MECHANISM PUT IN PLACE FOR CONSUMER PROTECTION.
NOTE, even the Lowyat-Maxis forum and Facebook have double opt-in protection/verification that ensures that whoever applies for service is the person who actually
wants the service.
those benefiting from these underhanded scamming insists what happens is that an authorizing SMS must be sent from the SIM-handset in question to enable service but
this is definitely not the case as the Telcos can never provide this kind of information in the case of illegal and unauthorized transactions as such transaction
records do not exist unless fraudulently added/edited. if so, it had better been done extremely meticulously and even so, such efforts will fail the
logical-consistency test when compared against other supporting documentation obtained through/from other external related parties/sources and cross-referenced against
all a dishonest 3rd-party vendor has to do is instruct the Telco to put a charge against the target/victim SIM-handset's service account.
any queries to the Telco about these suspicious 3rd party charges are ALWAYS fobbed off by telling the victim(s) to contact the 3rd party vendor as the provision of
such SMS services has nothing to do with the Telco.
THE PROBLEM IS, THE TELCO HAS ALLOWED UNKNOWN 3RD PARTY(S) TO CHARGE AND ACCESS ITS CUSTOMERS' FUNDS DECEITFULLY USING THE TELCO'S INFRASTRUCTURE AND more importantly
and specifically access through the Telco's BILLING SYSTEM(S) WITHOUT BEING ABLE TO SHOW THAT ITS CUSTOMER DID INDEED PROCURE AND AUTHORIZE THE PURCHASE OF THE SMS
SERVICE(S) IN QUESTION.
IN THIS WAY, THE TELCO HAS MADE ITSELF COMPLICIT AND AN ACCESSORY TO CRIMINAL FRAUD AND CANNOT ABROGATE RESPONSIBILITY BY JUST FOBBING OFF COMPLAINTS AND TELLING ITS
CUSTOMERS TO CONTACT THE 3RD-PARTY VENDOR TO RESOLVE THE ISSUE AND TO GET THEIR ENTITLED REFUND!!!
we have absolutely no contact and connection to these 3rd-party vendors. WE DID NOT ENGAGE THE VENDOR TO CARRY OUT ANY KIND OF MUTUALLY AGREED TRANSACTION. it is
between Telco and the vendor that has a business, financial and contractual relationship that has been perverted into criminality!
Standup for your rights!
"National Consumer Complains Centre"
Unauthorized Cell Phone Bill Charges: Cell Phone Cramming | ClassActionConnect.com
If You Were Billed By Your Wireless Cell Phone Carrier For Charges For Mobile Content Services & Subscriptions (i.e, Ringtones or SMS Text Alerts, etc.) You Never
Ordered or Authorized, Contact An Attorney.
A team of class action lawyers and cell phone cramming attorneys has launched an investigation into the telephone billing practices of certain cell phone carriers.
Claims potentially being investigated include cell phone billing complaints such as cell phone "cramming," i.e., charging for products and services never expressly
authorized by cell phone users, including the unauthorized charging and billing for various third party services such as premium text messaging services (premium SMS),
ring tones, joke a day programs, wallpaper, screensavers, horoscopes, IQ tests and other forms of software and services provided by numerous third party mobile content
If you have received unauthorized charges on your wireless cellular phone bill you may be entitled to recover money.
MODERATOR: if you're thinking of deleting this post, i'd appreciate an explanation as to how and why what i have posted here has contravened your house rules. deleting
this post without explanation constitutes deception through wilful and unethical censoring. i've taken a complete screen/webpage capture of my posting so i've got a
record that's going to be included in my legal package for the upcoming suit.
i will be applying for a subpoena for all my call and charge logs and forcing Maxis/Hotlink to prove that i had consciously, willfully and intentionally subscribed to
the SMS service in question.
in addition, expert technical SMS application development will be supplied in court outlining how 3rd-party billing is open to abuse without "double opt-in" measures
to protect consumers from financial fraud.
by allowing Jaringan Ikhtiar access to funds in my mobile service account without my explicit agreement and authorization, Maxis/Hotlink has shown itself to be ULTRA
VIRES, complicit and an enabler and an accomplice to fraud.
by not reversing ALL the unauthorized and illegal charges made against my mobile service account, Maxis/Hotlink has given me LOCUS STANDI to pursue just
recourse/restitution and compensation plus ALL court and legal costs through the judicial system. upon action by the relevant governmental authorities, Maxis/Hotlink
will be liable for penalties and sanction.
once my case has been brought to completion, it'll establish case precedent for all other affected and similarly aggrieved Maxis/Hotlink customers to claim restitution
IF MAXIS/HOTLINK PERSISTS IN REFUSING TO REVERSE ALL CHARGES RELATED TO THE ILLEGAL AND UNAUTHORIZED CHARGES AND PREVENT ANYMORE FUTURE ACCESS AND CHARGES BY UNKNOWN
UNAUTHORISED UNACCEPTED 3RD PARTY VENDORS THEN......
BEWARE THIS CASE I'M COMPILING AGAINST MAXIS/HOTLINK BEING COMPLICIT IN THIS WILFUL FRAUD.
THE COMPENSATION PACKAGE I'LL BE PURSUING AND DEMANDING THROUGH THE LEGAL SYSTEM IF MAXIS CONTINUES TO BE PARTY TO AND COMPLICIT WILL BE ENORMOUS!