Submit a Complaint

McDonalds

Australia

Consumer complaints and reviews about McDonalds

Mark Simpson Send email
 
Jan 28, 2020

Cold tastless food

We recently visited a McDonalds store in Burke st in Melbourne we ordered 2 big Mac meals the product was cold and tasteless we consumed it as we where very hungry and in a rush. I gave them some feed back via the web site to let them know that the experience was not very good, and below was the response from Marisa from McDonalds

Based on the CCTV footage and the food being consumed within the dining area, I don’t see any attempt to report any issues with your burgers directly with any Crew Member or the Shift Manager.

What I do see is the meals being consumed entirely. No indication of dissatisfaction regarding the burgers.

In future, if you have any issues with any products and you feel they are not to gold standard, then please inform one of my team members and they will assist you in the store on the spot.

I want to stress at no time did we ask for any refund etc we where just letting the store know of the issue, I am surprised to get a response that has a big brother aspect to it. My thoughts are that the CCTV in store is there for staff and consumer safety not to spy on customers and then give them an option on whether we where satisfied or not. Very disappointed as I believed McDonalds where a business that valued feed back.
Send email
 
Feb 23, 2012

Quality of food

I grew up in Victoria and the McDonalds food quality is very good. Since I moved to Townsville, all the restaurants here serve dry rolls, the fillet of fish and chicken is dry, the cheese is practically non existant as is the sauces. It is slapped together like nobody cares, the service is terrible, no manners, half the things that go on the burgers are not there.
They all need a really good shake up, as the burgers do not look fresh when they are served.
McDonalds in Victoria have a good reputation, for serving fresh food, but that is non existant up here.
Its about time something was done about it.
KJA93 Send email
 
Feb 23, 2012

Quality of food

Go back to Victoria then..
KJA93 Send email
 
Feb 23, 2012

Quality of food

Also to Ryan.. No where can you find dipping ketchup. If you want to dip something, buy the other ones or big your own bottle of sauce. Also i dont think they were looking at safety when they were selling. Who pours ketchup over fries while driving. You are kind of saying its mcdonalds fault.. Its your fault.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints


    Recently Updated Complaints


         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username