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McDonalds

United States,
Florida

Consumer complaints and reviews about McDonalds

DD214 Send email
 
Feb 26, 2020

Customer service

Me and my family visited McDonald’s to pick up some dinner. We had a bad experience in the drive thru the lady taking the orders was very rude and rushing us. We went to go pick up our food and our order was wrong we we’re missing food. So we had to place another order pay again. Then to top it off we get home to eat our food and one of the burgers was raw. This is how people get sick. The store # 6316 located in Jacksonville Florida
DD214 Send email
 
Feb 26, 2020

Customer service

My family had a horrible experience at McDonald’s. We went through the drive thru to get some food. The cashier was rude rushing us through the ordering process. Then we get up to pay and the order is wrong missing food so we had to place another order. Got all of our food to come to a hamburger that wasn’t all the way cooked still raw in the middle. This is completely unprofessional. People can get very ill from uncooked food. The store # is 6316.
11310 Beach Blvd.
Jacksonville, Fl 32246
904-760-7319
My name is Diane DeJesus my email Diane. [email protected]
Ms.Scott Send email
 
Jan 22, 2018

Presentation of staff

I want to give you the store number and time of my complaint at the McDonalds restaurant I visited.
Store number 8217
@ 18500 Summerlin rd
fort myers, fl
1-21-2018
8:49am
User898581 Send email
 
Mar 28, 2012

Horrible Everything

My husband, our 18 month old sick baby girl, and myself went through drive through and placed a order(for 3 people) for breakfast. We were told "pull up". There are 2 drive through windows. The first window I pull up to there is no one (employee) at the window. I actually waited for a couple minutes then pulled up to the next window, thinking the first window area was not being used(as has been the case in previous visits). After pulling up to the second drive through window an employee pops her head out the previous window yelling at me and my family. Flagging us to back up with several vehicles behind us. I did not do so. After 10 minutes at the second window waiting (with our 18 month old now cranky as well), another employee finally comes to this second window and reluctantly lets me pay for our order. This same employee that worked the cash register snickered at me and then turned to another employee (forgetting the window was still open) and said "what a fucking bitch"...maybe she didn't think my husband, and I would hear her or she just did not care. The same employee turns back to face me, not realizing we had heard the comment made and asked me to pull up to another red line. We waited in our truck for our food for 26 minutes (it was timed). 6 vehicles behind us had already gotten their food and pulled away. I went in to ask for our order explaining we had a sick hungry 18 month old in our truck waiting as well. The same employee gave an extremely disgusted face at me and then laughed at me. Then she turned around and walked away not saying a word. After waiting a few more moments I went back to check on my daughter who is now screaming and crying in her car seat. It was another several minutes before the employee (the same one) brought out our order and yelled "Here" in an angry voice and shoved 2 bags into my lap through our truck window (with my husband watching). The employee then quickly RAN back inside. At this time there were now no other cars behind us. After returning home with our food and drinks we found no straws, no napkins, 2 sandwiches out of packages thrown apart in bag and 2 big breakfast meals with no lids. The only neatly wrapped sandwich (bacon egg and cheese biscuit). My husband took a bite of this sandwich and started choking. As a RN with knowledge of what to do in this case, I use the Heimlich maneuver and finally a chunk of the sandwich flies out of my husbands mouth with what looks like pubic hair in the piece... after opening the sandwich it was found to have several strands of this hair inside.
User924596 Send email
 
Mar 28, 2012

Horrible Everything

You should have called the police, that is a serious health code violation! I used to work at a McDonald's and the things that go on behind the scenes is atrocious!!! I hope that your baby girl got to feeling better, there's nothing worse that dealing with a sick and crying baby and getting terrible customer service at the same time!
Shelly McClellan Send email
 
Feb 23, 2012

36 minute wait on food then food cold

I went to McDonald's after a band concert that my son had at FPC Auditorim. I was there becase I already had a problem with a a long wait and cold food but the manager had given me a free recook so I decided I would give them another try. I was one of the first people there from the concert and I told them the reason that my food was being given free. The lady Racheal was Nice and thanked me for my patients when she was taken it. I read the order back to them three times and added more food because I had company. This was at 8:57 p.m. I finally got the food at 9:33 p.m. When I told the manager that 36 minutes was a bit long when every other guest that came in after me was taken care of and eating while I waited. The manager who was not Racheal said at least I got it cooked. When I sat down to eat my food the fires were soggy and cold the sandwiches were cold except a few and the order was wrong. there had been two extra sandwiches that were plain that I never ordered even after I read the order back three times to Racheal. Then the two drinks that I order we also wrong. 36 minutes for fast food I would of been better to go out to dinner at a sit down restaurant and gooten served better.
WonderRob Send email
 
Feb 23, 2012

36 minute wait on food then food cold

I was there today. The Drive thru appeared to be busy, so I figured it would be faster to go in and place a take out order. There was no one in line to place an order, but there were about a half a dozne people waiting to recieve their orders inside. After doing the "are you in line" dance to the people waiting to recieve their orders I placed mine. A simple order just a number 12 value meal with no changes to it. After placing my order I waited about 25 mins to recieve my food. I couldnt figure out why either. It wasn't busy... It just appeared as if they really didnt care. When I left, I noticed that my sandwich and fries were cold... Great.

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